Phone Support Agents & Call Center Representatives

Showing 345 freelancers

Phone Support Agents & Call Center Representatives

Showing 345 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 332 Phone Support projects are completed every quarter on oDesk.

332

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: February 1, 2015

  • Customer Service Representative

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations … more

    I have an extensive experience in providing customer support in different lines of businesses including billing, collections, sales and technical support. My general duties could include handling flight and hotel booking and traveI arrangements, collections through email communications and escalations. I am also well versed in resolving a wide range of customer’s issues and inquiries. I maintain excellent communication skills and problem resolution abilities. This experience allows me to work well in a team as I am able to communicate well to others and listen to take direction. I have always been known as someone who needs to fix any and every problem and insist on things being done correctly, so being a natural problem solver is extremely important for me professionally and personally. I maintain a high-level of confidentiality as this was imperative when working with the different lines of businesses I have been in. My experience has helped me develop a superior ability to manage my time appropriately and be extremely detail-oriented. I have heavy experience in scheduling as my job includes travel and lodging arrangements. This scheduling experience also taught me the importance of the details. I am extremely flexible and versatile while able to maintain a sense of professionalism under pressure. I thrive in a busy and deadline-driven environment and have become accustom to last-minute changes, cancellations and additions and am able to maintain my composure, handle any necessary task and then return to my previous project. The skills and qualities that I have developed are proven to be invaluable, as well as assist me in learning new skills and qualities fast and to the best of my abilities.  less

    customer-support email-handling phone-support 00 more less
    • $4.44 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 1031 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Administrative Professional and Customer Support Specialist

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as … more

    I have a major in business management, a philosophy minor, and an entertainment management certificate. I have management, marketing, and customer service experience. I provide a high attention to detail in the work that I do, I am punctual, as well as dedicated to getting the job done the right way. I have worked as an office aid for the University of Montana as well as conducted office work with the USDA Forest Service. Both jobs dealing with answering phones, helping customers, filing documents, conducting meetings, and working with multiple computer programs. I have over five years customer service experience via face to face, over the phone, and by email. I have also worked as a management consultant for a non-emergent ambulance company out of Helena Montana, managing a small group of employees and helping the owner with financial projections.  less

    zendesk administrative-support customer-support email-technical-support project-management inventory-management sales direct-marketing phone-support 00 more less
    • $22.22 HOURLY RATE
    • 4.7
    • 2095 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Customer Service Representative Account Manager / Quality Analyst

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well … more

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).  less

    customer-service customer-support phone-support google-apps email-technical-support telemarketing 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 1194 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • 6000+ Sales and Customer Service Account Manager | Trainer

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the … more

    Genius Customer Service and Accounts Manager, with Sales Experience, Multi-Skilled and Able to communicate with a diverse client base, whoever your market is you need a strong frontliner to ensure that you brand is represented effectively. I have both the talent and years of experience necessary to handle your brand and face your customers so you can rest easy that your business is in good hands.  less

    call-center-management customer-service technical-support account-management data-entry article-writing zendesk adobe-photoshop chat-support phone-support 00 more less
    • $11.11 HOURLY RATE
    • 4.5
    • 6995 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 16 TESTS
    ASSOCIATED WITH:
  • Lead Generation and Appointment Setting Superstar

    I have more than 5 years of experience in telemarketing, particularly in appointment setting and lead generation. I am also proficient in market research, surveys, data entry, customer service and virtual assistance. I have supported different verticals from IT, real … more

    I have more than 5 years of experience in telemarketing, particularly in appointment setting and lead generation. I am also proficient in market research, surveys, data entry, customer service and virtual assistance. I have supported different verticals from IT, real estate, education, medical, financial and other business services from US, Canada, UK, Australia and the Asia Pacific. I am a hard working and dependable contractor who is eager to help any client who needs assistance in any project that requires efficiency and quality output. My goal is to exceed customer satisfaction.  less

    virtual-assistant appointment-setting lead-generation customer-service data-entry internet-research email-marketing telephone-skills phone-support php 00 more less
    • $7.78 HOURLY RATE
    • 4.6
    • 2153 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Customer Service Expert l Email Support l HR l Researcher l SMM

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for … more

    Over the last 10 years, I have been exposed to the BPO industry doing customer service, research and some HR related works. I am dedicated in providing quality and excellent work in every project. Hard-worker, dependable and trust-worthy. Looking for long-term opportunities where I can improve my skills, build wonderful working relationship and learn new trends. I also have some experience in the following areas: - Zendesk - LiveChat - Google Docs - Customer Service Management - Photoshop - App optimization  less

    internet-research data-entry email-technical-support customer-service customer-support phone-support payment-processing administrative-support social-media-marketing zendesk 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 11587 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Customer Support / Solutions Specialist / Telesales/

    Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.

    customer-service salesforce-app-development order-processing wordpress microsoft-word mailchimp aweber basecamp telemarketing microsoft-excel sales account-management intuit-quickbooks social-media-marketing administrative-support internet-research business-development zendesk moodle sales-management five9 virtual-assistant html phone-support forum-moderation 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 7018 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
loading