Phone Support Agents & Call Center Representatives

Showing 348 freelancers

Phone Support Agents & Call Center Representatives

Showing 348 freelancers

Get Your Phone Support Project Started Today!

Post your phone support project on oDesk and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On oDesk, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on oDesk for free!

Phone Support Job Cost Overview

Typical total cost of oDesk Phone Support projects based on completed and fixed-price jobs.

oDesk Phone Support Jobs Completed Quarterly

On average, 314 Phone Support projects are completed every quarter on oDesk.

314

Time to Complete oDesk Phone Support Jobs

Time needed to complete a Phone Support project on oDesk.

Average Phone Support Freelancer Feedback Score

Phone Support oDesk freelancers typically receive a client rating of 4.38.

4.38

Last updated: March 1, 2015

  • Technical Support Specialist/Client Care Specialist/Customer Service

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service … more

    I am searching a position in the field of Technical Support Specialist or Customer Service Care with an organization where i can use my Technical knowledge and Customer Service experience. I have completed seminars and training's with customer service  less

    email-handling microsoft-excel microsoft-word customer-service customer-support data-entry phone-support microsoft-powerpoint translation-spanish-english translation-english-spanish 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 2429 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Live Chat/Customer Service Rep/Email Support/Zendesk/Shopify

    My objective is to help employers achieve their goals and make their businesses profitable. I have been a Customer Service Representative for 5 years now and 3 years of which spent here in oDesk. My area of expertise are: - Live Chat Support - Email Support - Zendesk - Phone Support - Administrative support - Web Research - Data Entry

    live-chat-operator email-handling zendesk customer-service phone-support customer-support internet-research data-entry administrative-support management-development 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 9103 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
  • Hardware Technical Support // Paralegal Research

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important … more

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you  less

    translation translation-spanish-english email-technical-support phone-support computer-hw-installation paralegal computer-maintenance internet-research legal-research legal-writing 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1005 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 10 TESTS
  • Customer Service Representative Account Manager / Quality Analyst

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well … more

    - Bachelor of Science in Mathematics major in Computer Science Graduate. - Has proven track record in handling Customer Service Account. - 8-year experience in handling voice, chat and email support. - 4-year experience as Quality Analyst and Team Lead. I can communicate well with different type of people and has ability to handle multiple tasks in highly pressured situations. I am highly professional, confident, organized, possess an outgoing and pleasing personality and have the ability to interact well with different level of people. Hardworking, Great Team Player, Quick learner, Dedicated, Friendly, Outgoing Customer Service Representative that has a goal of exceeding clients expectation.Can deliver WORLD CLASS customer service and believe that loving what your doing plus FUN, hard work and determination is the key to success. Have an 8 years outstanding experience in the BPO industry. A great team player, willing to learn new skills and can work under pressure. I am Proficient in Computer software such as Microsoft Office (Word, Excel, PowerPoint, Launch Office Outlook ).  less

    customer-service customer-support phone-support google-apps email-technical-support telemarketing 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 1194 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Telemarketing,Website Designing,SEO,Call Center

    To maximize business possibilities for our customers by providing innovative and cost-effective technology-enabled solutions that increase focus on core business, unlock new opportunities, and create sustainable competitive advantages for the enterprise.

    wordpress php magento adobe-flex oscommerce joomla css telemarketing phone-support technical-support html html5 psd-to-html opencart ecommerce-consulting lead-generation outbound-sales 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 2818 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that … more

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that will allow me to continue growing as a professional from home. In my previous career as a Manager for Wal-Mart, Inc., I was able to significantly expand my professional skill-set. My responsibilities for the budgeting, payroll control, sales, coaching, developing and teaching associates and assistant managers as well as conducting P&L reviews monthly and answering customer calls of concern assisted in developing me as a professional. I believe that these skills, as well as my Bachelors from Oklahoma State University in Sociology/Pre-Physical Therapy make me an excellent candidate for your company. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.  less

    transcription data-entry email-handling administrative-support microsoft-word microsoft-publisher adobe-photoshop microsoft-powerpoint customer-service customer-support order-entry phone-support 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 3407 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Account Manager Customer Service Phone Email Chat Team Supervisor

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work … more

    8,000 oDesk Hours 3 years Homebased Full Time Australia- and Philippines-based Young Professional 10 Years in Customer Service 13 Years Total Work Experience Why you should hire me: - Native English speaker - Strong leadership and team skills (I can work independently, too) - Solid self-discipline and attitude - Consistent delivery of high level customer service via phone, e-mail and chat What I am looking for: - A full time, long term professional relationship - Part time contracts that I can squeeze in to keep me busy - Exciting campaigns focused on results and making customers/clients happy while increasing profits My Work Backgrounds/Industries: - Account Manager - Team Supervisor - Phone, E-mail, Live Chat and Face-to-Face Customer Support / Service - Technical Support for telecoms in the USA / Australia - Research - Fashion and Retail Sales - Nursing, Aged Care and Disability - Entrepreneurship  less

    customer-service email-handling call-handling telephone-skills phone-support chat-support customer-support administrative-support data-entry 00 more less
    • $7.00 HOURLY RATE
    • 4.9
    • 7927 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14268 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Online Marketing Coach/Customer Support/Article Writer/

    I have over 8 years experience in customer service and providing outstanding work for the top companies that we know today. I aim to provide excellent service at a fraction of the cost that most outsourcing companies do. I can … more

    I have over 8 years experience in customer service and providing outstanding work for the top companies that we know today. I aim to provide excellent service at a fraction of the cost that most outsourcing companies do. I can handle any type of call. I am a very fast learner. I can guarantee great customer service, which would result to a remarkable customer to company relationship.  less

    email-technical-support customer-service affiliate-marketing seo seo-keyword-research internet-research article-writing article-spinning content-writing phone-support adobe-photoshop sales singing 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 11556 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
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