Process improvement Freelancers

Showing 46 freelancers

Process improvement Freelancers

Showing 46 freelancers

Browse Process Improvement job posts for project examples or post your job on oDesk for free!

Process Improvement Job Cost Overview

Typical total cost of oDesk Process Improvement projects based on completed and fixed-price jobs.

oDesk Process Improvement Jobs Completed Quarterly

On average, 6 Process Improvement projects are completed every quarter on oDesk.

6

Time to Complete oDesk Process Improvement Jobs

Time needed to complete a Process Improvement project on oDesk.

Average Process Improvement Freelancer Feedback Score

Process Improvement oDesk freelancers typically receive a client rating of 4.84.

4.84

Last updated: March 1, 2015

  • Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

    Seasoned Business Analyst, Business Analysis Trainer/Mentor and Process/BPM Consultant with extensive IT/Business experience across global clients (of varied size and industries). Experience of working across many parts and cultures of the globe such as the India, U … more

    Seasoned Business Analyst, Business Analysis Trainer/Mentor and Process/BPM Consultant with extensive IT/Business experience across global clients (of varied size and industries). Experience of working across many parts and cultures of the globe such as the India, U.S., U.K., Germany, Australia. Proud to be Certified Business Analysis Professional™ (CBAP®) and ODesk endorsed Top 5% Consultant. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.  less

    business-analysis requirements-analysis requirement-management uml business-process-modelling process-architect agile-software-development process-improvement business-process-reengineering microsoft-visio microsoft-excel functional-testing user-acceptance-testing technical-writing technical-documentation blog-writing six-sigma wire-framing ui-design 00 more less
    • $38.00 HOURLY RATE
    • 5.0
    • 1613 HOURS
    • INDIA
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 13 TESTS
  • Technical Project Manger/Business System Analyst/Virtual Team Leader

    Technology driven cross-platform functional experience in Business Analysis, Product Management, Solution Design and Documentation, Remote Project and Team Management. Managed/delivered projects successfully in multiple domain using latest cloud-based software's, solid understanding of web and mobile applications development life-cycle … more

    Technology driven cross-platform functional experience in Business Analysis, Product Management, Solution Design and Documentation, Remote Project and Team Management. Managed/delivered projects successfully in multiple domain using latest cloud-based software's, solid understanding of web and mobile applications development life-cycle, i.e. specification requirement, UI/ UX, content management system, scripting, database, and information architecture ITIL V3 (2011) and PRINCE2 certified IT-Specialist. Excellent communication and negotiation skills. Extensive experience of building and managing remote teams consisting of BAs, Architects, Project coordinators, Technical writers, Application designers, developers and testers. Worked with various big clients and helped them building teams, processes, increase work efficiency and designing project management model to deliver projects on time. I'm also good in agile project management. I've managed teams in traditional and agile methodologies using SRUM and Software Kanban. I'm equally good in Requirements Analysis, Wireframing, Functional specification, Business Process Automation and Enterprise Application designing and documentation. In addition to above mentioned skills, more than 7 years of working experience in SOA and Cloud based eCommerce platform, Payment Card Industry including Transaction Processing, Payment Gateways and Settlement Systems  less

    uml requirements-analysis website-wireframing flowcharts process-improvement technical-analysis java-servlets-development technical-documentation process-architect technical-writing payment-gateway-integration android-app-development spring-framework xslt payment-processing iphone-app-development xpath website-development web-content-management xml-web-services xml-rpc ajax jaxb ecommerce-consulting sql web-design 00 more less
    • $15.56 HOURLY RATE
    • 5.0
    • 1154 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 1 TEST
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6043 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Project Management (Masters), Web Development, Business Strategist

    Masters Degree in Project Management Interview me, ask me anything about web development, design or project management and I will give you answers. I do voice calls over Skype or just regular instant messaging. Whatever you feel comfortable with. A … more

    Masters Degree in Project Management Interview me, ask me anything about web development, design or project management and I will give you answers. I do voice calls over Skype or just regular instant messaging. Whatever you feel comfortable with. A little bit about me: I am 25, living in the great state of Tennessee (United States) and have my own Web Development and Online Presence Company. There is nothing I am more passionate about than providing a platform for your business or managing your self expression. What do I do that makes me a great fit for any company dynamic? * I can and have built physical businesses from an idea. Formation to actual success using effective business strategy and project management techniques. * My talent is being able to take what I have learned and teach companies to use project management and web presence to provide productivity and efficiency increases. * I integrate portfolio, program, and project management into companies that feel unorganized or out of line with their strategic goals. * I love taking an idea and breaking it down into an excellent plan then bringing it to life. * If you have any type of budget, I can layout a game plan which would include outsourcing. I have trusted reliable people to use for specific tasks all ready to go. Ex. Brick and Mortar store that wants to start an e-commerce solution. * I love helping businesses become successful in their industry. What does all of this really mean? I can seriously help you with business growth and project management. Let me consult with you and reap the benefits. My personal guarantee is that your ROI will be improved.  less

    project-management process-improvement adobe-photoshop website-development web-design graphic-design web-content-management wordpress scrum business-scenario-development organizational-development strategic-planning 00 more less
    • $38.89 HOURLY RATE
    • 4.9
    • 3852 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Technical Architect (SaaS, IaaS, Cloud)

    Performance driven, highly ambitious Cloud Architect with an in-depth experience working with IaaS, PaaS and SaaS as a part of development, DevOps and SaaS Ops teams. Dedicated, reliable and proactive self-starter with a proven record of taking initiatives with high … more

    Performance driven, highly ambitious Cloud Architect with an in-depth experience working with IaaS, PaaS and SaaS as a part of development, DevOps and SaaS Ops teams. Dedicated, reliable and proactive self-starter with a proven record of taking initiatives with high responsibility, accepting the challenges and moving beyond the high expectations set by the management. Crafty in troubleshooting difficult to grasp issues with ability to work independent and in teams of various sizes in diversified roles. Strong communication and interpersonal skills. Specialties: - Cloud Architecture: Architecting and implementing secure, highly available and scalable systems using AWS - Amazon Web Services (including but not limited to EC2, VPC, Route53, RDS, S3, CloudFormation etc.) - Cloud transformation: Migration to private/hybrid clouds from legacy data centers. - Production Monitoring: Setting up highly automated monitoring of live systems using various tools in the market including Nagios, Amazon CloudWatch, ActiveBatch, Graphite, Munin etc. - Continuous Integration/Delivery: Build, test and release automation using various CI and CD tools including Maven, Jenkins / Hudson, Sonar and AWS with various scripting languages like Apache ANT, shell script, python, MSBuild, Powershell, VBScript etc. - Database Migration: Migration of large challenging databases to cloud with minimal downtime.  less

    c# .net-framework microsoft-visual-basic java ado.net unix-system-administration mysql sap-sybase-adaptive-server-enterprise powershell amazon-ec2 t-sql linux-system-administration ruby ruby-on-rails software-debugging process-improvement apache-ant jenkins tortoise-svn continuous-integration apache-maven python amazon-web-services amazon-rds devops saas bash-shell-scripting nagios 00 more less
    • $44.44 HOURLY RATE
    • 5.0
    • 6865 HOURS
    • SWEDEN
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 9 TESTS
  • Agency Manager / Software Engineer

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director … more

    An Agency Manager and Financial Consultant at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. My past working experience is with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., with mastery in Objective C, XCode, Mac OS, Ubuntu and Fedora distributions, BASH, and Perl scripting, respectively. Through concurrent experience with HardShop Labs, LLC, I have timely and time-tested experience in technical, management, staff, and business leadership of SEO practitioners that deliver Quality Backlink Building and Article Writing. I also have highly-competent skills in PHP, HTML, MySQL, and Site Administration.  less

    seo php html microsoft-excel microsoft-word microsoft-outlook-development microsoft-powerpoint adobe-photoshop ubuntu fedora linux-system-administration windows-xp-administration apple-xcode mac-os-app-development objective-c process-improvement call-handling sales cold-calling outbound-sales inbound-marketing sugar-crm frontpage adobe-dreamweaver call-center-management lead-generation 00 more less
    • $35.00 HOURLY RATE
    • 5.0
    • 1237 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
    ASSOCIATED WITH:
  • Excellent Team Lead & Quality Analyst in Sales-Technical-CS-Admin Work

    My objective is to partner with oDesk employers, where my skills and work experience will have valuable applications that can help you achieve your business goals. I am capable of responding to your business needs with a high level of … more

    My objective is to partner with oDesk employers, where my skills and work experience will have valuable applications that can help you achieve your business goals. I am capable of responding to your business needs with a high level of skill, efficiency and consistency, ensuring the delivery of quality and timely work output. I have good interpersonal, organizational, and management skills, with the ability to communicate effectively with people in all levels within and outside an organization. I am capable of managing projects and people, making sure that budget, deadlines, quality metrics, and other KPIs are consistently met. I am also proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/ If the skills and experience I've mentioned are what you are looking for, press that contact button and let's start a discussion. I would be happy to help.  less

    project-management process-improvement software-testing business-coaching email-handling email-marketing sales-promotion sales-management email-technical-support zendesk order-processing internet-research data-analysis google-docs salesforce-app-development virus-removal microsoft-excel microsoft-powerpoint presentations basecamp 00 more less
    • $8.00 HOURLY RATE
    • 5.0
    • 2868 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Project Manager, Joomla and Wordpress Developer, TSR/CSA Manager

    Over the last 12 years I've been working on various companies with various job responsibilities and functions. From being a Visa Site SME, team manager, website developer and project manager I was able to become good in my chosen … more

    Over the last 12 years I've been working on various companies with various job responsibilities and functions. From being a Visa Site SME, team manager, website developer and project manager I was able to become good in my chosen field putting personal growth and development in priority rather than personal interest. I treat a company with respect and I take care of it like it was my own. I go beyond extra mile if necessary and proactively ensure company's success.  less

    project-management website-development adobe-photoshop wordpress joomla cs-cart interspire zend-framework risk-management web-content-management microsoft-excel minitab audio-production article-writing magento prestashop process-improvement crm six-sigma sap-fico seo 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1949 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 12 PORTFOLIO ITEMS
    • 8 TESTS
  • Team Leader | Customer Service | Sales | Quality Assurance | Admin

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations … more

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management process-improvement account-management sales-management complaint-management internet-research inbound-marketing google-docs email-handling customer-support 00 more less
    • $8.50 HOURLY RATE
    • 5.0
    • 4924 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
    ASSOCIATED WITH:
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
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