Service Level Management Freelancers

Showing 317 freelancers

Service Level Management Freelancers

Showing 317 freelancers

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Service Level Management Job Cost Overview

Typical total cost of oDesk Service Level Management projects based on completed and fixed-price jobs.

oDesk Service Level Management Jobs Completed Quarterly

On average, 1 Service Level Management projects are completed every quarter on oDesk.

1

Time to Complete oDesk Service Level Management Jobs

Time needed to complete a Service Level Management project on oDesk.

Average Service Level Management Freelancer Feedback Score

Service Level Management oDesk freelancers typically receive a client rating of 4.93.

4.93

Last updated: March 1, 2015

  • Project Manager, IT Service Manager, Service Delivery, ITIL

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business … more

    Top-performing, experienced and motivated professional with expertise in ITIL, requirement analysis, project management and client service management. Passion to analyze complex IT system information, user’s requirements and create unique solutions designed to yield a cost-efficient outcome aligned with business needs. Taking command of an operation or project, then guiding it to new performance levels, is the greatest strength. Known for continuously improving client satisfaction levels through providing strategic leadership and business management expertise. SCOPE OF EXCELLENCE ♦ Project Management ♦ IT Service Management ♦ Business Analysis ♦ Client Service Management ♦ Restructuring & Turnaround ♦ Strategic Planning ♦ Organizational Transformation ♦ Operations Management ♦ Cost Control ♦ Cross-functional & Multinational Teams ♦ CRM ♦ Quality Management ♦ High-Level Negotiations ♦ Results Based Management ♦ Conflict Management ♦ Professional Qualifications:  PMI – CAPM ( Certified Associate Project Management)  ITIL Foundation V3.0 Certified  ITIL Intermediate Operations Support and Analysis  United Nations RBM( Result Based Management) & Conflict Management  Microsoft SharePoint 2007 from Learning tree, London  Customer Service Excellence from Learning Tree, London.  United Nations – Client Service Management Skills  JAVA certified from NIIT.  MCITP - Windows7.  SonicWall CSSA.  British Council of India certification in Business writing skills in English  less

    website-development data-analysis information-design customer-service project-management requirements-analysis business-process-reengineering service-level-management workforce-management change-management call-center-management vendor-management-systems risk-management human-resource-management microsoft-project 00 more less
    • $27.78 HOURLY RATE
    • 4.6
    • 135 HOURS
    • SWITZERLAND
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Service Delivery Manager

    IT professional with more than 5 years of experience managing technical teams at Sony Latino America. Areas of technical expertise including Unix, Linux and Windows Operation Systems, and also Networking. I have expertise on Change Management process, Business communication, troubleshooting … more

    IT professional with more than 5 years of experience managing technical teams at Sony Latino America. Areas of technical expertise including Unix, Linux and Windows Operation Systems, and also Networking. I have expertise on Change Management process, Business communication, troubleshooting sessions coordinating with several DC and different teams making all work together as simple team. I am a Team player with good interactive, analytical, reasoning abilities, creative problem solving and interpersonal skills. I’m responsible for providing effective support of projects/ operational support tasks, dealing with all relevant issues. I provide support in operational support policies and procedures. I participate in business meetings, objectives, solving problems and furthering business success by applying applications and technical knowledge through the definition of high level solutions on projects or the development of operational processes and procedures.  less

    service-level-management technical-analysis technical-support security linux-system-administration solaris-administration unix-system-administration windows-administration data-center-operations email-technical-support 00 more less
    • $222.22 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • ARGENTINA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Experienced Team Leader for Customer Service, Sales and Back Office

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call … more

    Ten years of solid working experience in the field of Customer Service, Sales and Back office, demonstrating a wide range of competencies in strategic and tactical roles, as well as leadership responsibilities. Proficiencies include extensive sales and customer service (call and email/chat support), Healthcare and Insurance products, strong communication skills, people management and talent development, global sensitivity through working in an environment of diverse cultures, strategic planning, versatility and change management. Experienced in: • Operational Excellence: Part of the team who oversees compliance of each program in terms of OPEX in Accenture. • Team Management: Handled several teams in both sales – inbound and outbound, customer service - handling phone calls and chat support, back office – data entry, validations and adjustment, background investigation. • Training Support: Conducted several sales training to enhance team’s sales performance to ensure that sales target will be achieved consistently. • Program Management: Organized and led successful project events, employee engagement programs, rewards and recognition activities, marketing initiatives and climate surveys • Business Development: Experienced in working on process migration which involves process documentation, overseeing teams both onshore and offshore, coordination with onshore managers to ensure that SLAs are consistently met for both productivity and quality.  less

    sales-management project-management call-center-management database-management inventory-management service-level-management complaint-management time-management 00 more less
    • $7.78 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 643 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • ITSM Consultant & Trainer

    Detail-oriented, efficient and organized professional with extensive 10 yrs of experience in IT Service Management along with Training & Consulting. Possess strong problem solving skills, with the ability to make well thought out decisions. Resourceful interms of Post Go Live Support … more

    Detail-oriented, efficient and organized professional with extensive 10 yrs of experience in IT Service Management along with Training & Consulting. Possess strong problem solving skills, with the ability to make well thought out decisions. Resourceful interms of Post Go Live Support process for transitioned projects & ensuring adherence to Service Transition approach.  less

    itil customer-service change-management curriculum-development project-management service-level-management email-technical-support social-media-marketing process-improvement internal-auditing 00 more less
    • $33.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Lead Global IT Support Analyst-Research-HTML-Heldesk or Service Desk

    Over the years, I have been exposed to several working environments like call centers, non-profit organizations for research, and IT Solutions Provider with great IT Professionals. I have always been commended by my superiors and customers for my great performance … more

    Over the years, I have been exposed to several working environments like call centers, non-profit organizations for research, and IT Solutions Provider with great IT Professionals. I have always been commended by my superiors and customers for my great performance. I have gained experience in many kinds of work which includes customer service professional (inbound and outbound), web design, data encoding, database manangement, server management, global IT support analyst and many more. I am seeking opportunities to be of service to other firms during my free time. I'd rather be working and being productive at all times possible. I have the ability to carry out multiple tasks with minimum supervision. I'm an analytical thinker, have a keen attention to details, and very results- oriented. In addition, I have very good interpersonal, organizational and communication skills. I am hardworking and very trustworthy Also providing quality solutions to major incidents and complex business problems whilst delivering I.T. business systems, infrastructure and testing within scope, budget and tight SLA agreements. Extensive LAN/ WAN/ hardware/software and I.T. networking experience within an ever changing environment. A regular contributor of ideas and solutions for changes to business processes. Now looking forward to additional career enhancements that offers opportunity for progression, and to contribute to the development of a company that will need my services.  less

    windows-administration data-entry customer-service web-design virus-removal vmware-administration microsoft-active-directory microsoft-exchange-server service-level-management helpdesk-support 00 more less
    • $7.00 HOURLY RATE
    • 5.0
    • 318 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
  • IT Service Management Consultant and Translator

    I am an internationally-experienced and knowledgeable analyst and manager with more than 12 years working in world-class internet and financial companies in IT operations, quality management, outsourcing and ITIL Service Management. I am also fluent in English (native) and Dutch … more

    I am an internationally-experienced and knowledgeable analyst and manager with more than 12 years working in world-class internet and financial companies in IT operations, quality management, outsourcing and ITIL Service Management. I am also fluent in English (native) and Dutch (NT2-II). I am available for IT projects, process improvement consulting, and translation services. I look forward to helping you serve your customers better!  less

    process-improvement translation-dutch-english translation-english-dutch customer-service service-level-management itil six-sigma 00 more less
    • $38.89 HOURLY RATE
    • 5.0
    • 10 HOURS
    • NETHERLANDS
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Technical Resolution Expert & Process Lead

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In … more

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.  less

    report-writing call-center-management computer-networking process-improvement network-administration html css php adobe-photoshop javascript administrative-support microsoft-excel microsoft-access oracle-siebel-crm technical-support order-processing photo-editing photo-manipulation photography processing call-handling customer-service customer-support business-analysis data-analysis technical-analysis technical-documentation psd-to-html internet-research phpmyadmin phpbb internal-auditing service-level-management adobe-acrobat image-processing word-processing 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 1108 HOURS
    • EL SALVADOR
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 9 TESTS
  • Lead Auditor & Consultant for ISO 9001 & 27001, Project Manager

    I am also a Certified Lead Auditor for ISO 9001:2008 (QMS) and ISO 27001:2005 (ISMS). Have experience in implementation and certification of QMS and ISMS practices. I also have experience in CMMI SVC implementation. Apart from that I … more

    I am also a Certified Lead Auditor for ISO 9001:2008 (QMS) and ISO 27001:2005 (ISMS). Have experience in implementation and certification of QMS and ISMS practices. I also have experience in CMMI SVC implementation. Apart from that I have 10 years of experience in IT and ITES domain in Project Management, Team Management of software testing, customer service and technical support projects. Excellent verbal and written communications skills. Able to handle complex assignments with efficiency.  less

    iso-9001 project-management business-analysis business-process-modelling business-continuity-planning microsoft-project hp-quality-center software-testing change-management strategic-planning service-level-management risk-management 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 37 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
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