I'm an American technical writer, instructional designer and trainer with over 10 years of combined experience. I have published books and worked for companies in a variety of industries, providing documentation, scientific writing, business writing, curriculum development (both e-learning and instructor-led), and training. I have onboarded, trained, and managed global teams. Please see www.tracyjonesconsulting.com for work samples and testimonials. My goal on oDesk is to find part-time work from employers who are interested in obtaining top-quality writing, curriculum design, and/or global team training and management.
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Do you need a web site that draws in customers? Do you need technical writing that a lay reader can understand? Do you need someone who can produce training videos so that your clients can navigate your software? Stop searching! I have worked with various companies such as Hewlett Packard, Ericsson, Fidelity Investments, and McKesson to produce high-quality training and documentation, both on-line and on paper.
I am currently working as Resource Training Developer. Basically I create Computer Based Training videos for a software company using Adobe Captivate. I also have a call center experience at Live2Sell, Inc. as a telesales executive. I am excellent in verbal/written English communication skills. I can type 50-60 words per minute. I am highly motivated self-starter interested in taking new challenges to improve myself. I'm efficient and hard-working while providing quality work to my clients. And most of all I am dedicated to professional development and achievement.
I am seeking for clients and job opportunities where I can apply the skills I have gained in the past 5 years as a Customer Support Representative, Virtual Assistant and WordPress Developer. I also do web research and data entry tasks but would still be willing to learn and improve along the way. I've been building WordPress sites for business owners in the US, Australia, and Europe for more than 3 years now. My strongest asset is that I make sure that I deliver quality results and keep open-communication with my clients. I have also more than 2 years of working experience as a Technical and Customer Support Representative which allows me to build rapport and empathize easily. With that, I also have great English communication skills (both written and oral) which would not cause any communication barrier problems.
I am a goal oriented and self motivated person. Meeting deadlines, delivering high quality & accurate work are my main strengths. I am always open to learn new things that can help me become more and more accurate in my work. I am a Web Researcher by profession having more than 7 years experience in market research, data entry, data mining/lead generation through web research & databases like Data.com, Lead411 etc. My experience includes SEO, Google Analytics Reporting and web research for verticals (but not limited to) Event Research, SaaS, Festivals, Real Estate, Retail Stores, Computer Training Schools, Association Chapters, Incentive Market Companies, Customer Loyalty Companies and Website Analysis for countries USA, Canada, Latin America, AUS, India and Malaysia. As an oDesk freelancer, I am open to work upon following projects: - Web Research/Internet Research - Data Entry/Data Mining/Data Scraping/Data Extraction - Data Analysis - Data Collection - Lead Generation - Market Research - List Building - Whois Search - Alexa Research I am also experienced in using following applications and software: - LinkedIn - Team viewer - Skype - Gmail - Facebook - Twitter - Microsoft Office (Word, Excel, Powerpoint, Access) - Google Docs - Google Spreadsheet
With three years of experience working in the corporate world, I have learned to acquire good interpersonal skills which are needed in my customer-oriented job experiences. I am well-trained in providing managed support services to multinational companies across the North American Geography reducing cost but providing high levels of performance and customer-oriented services and am looking forward to assisting and performing administrative services for individuals or companies. I also have experience in Microsoft Office applications and currently being employed as a Process Manager of a software auditing firm.
A techy CPA by heart! Have been an accountant using SAP for 5 years and Quickbooks for 5 years. And still learning more accounting software such as Xero, Freshbooks, MYOB etc. Amazed by the technology around, have been an IT-Software Specialist for 2 years learning how to configure SAP Business One and SAP ERP. Reviewed Accounting/Bookkeeping skills and took up TESDA Bookkeeping Certification, Freshbooks Certified Beancounters Group-Internet Based Training, Certified Quickbooks Online ProAdvisor.
19 Years of various responsibilities, as Virtual Assistant, Project Manager, Virtual Team Manager, Expert Translator (English, French and Arabic), Software Localization Specialist, IT Specialist, Technical Support, Virtual Recruiter, Owner & Director of a Study Office for Data Processing, Online Scam & Fraud Investigator. Freelancing is not a hobby or a second job for me, it is my full-time job. Which means high availability & the resources to turn a project into a success. I am interested by all kind of tasks that I can do according to my skills, attempting always to offer innovative & high quality work. I am a conscientious, enthusiastic & highly motivated person who is reliable, responsible & hard working. With high level of detail orientation & the proven ability to achieve targets & results. Able to adapt quickly & positively to challenging situations whilst remaining calm, focused & positive. Mature with an outgoing, friendly personality. I believe my experiences will bring significant benefits for any IT or Non IT organization. I am actively looking for full-time opportunities which will help me to build and enhance my career to further higher level. Thanks for your time & attention in advance. ____ +Areas Of Expertise: I am very familiar with most of the online management tools either for projects or for teams, for organizing work & meetings or for doing follow-up for tasks, projects, milestones and goals. When it comes to the translation area, I provide Translation Based Keywords, and SEO friendly translation for the following pairs: English to French/Arabic Arabic to French French to Arabic +Area of Translation: -Expert in Software localization: Menu, Dialog boxes, Options, Help, Adversity, Tutorials, etc. -Technical documents (computer & software area.) -User guides for IT equipment, network hardware & software (devices, servers,screens, etc.) -International Tenders within the IT field for governmental or private agencies. -Commercial listings for electronic stores. -Tools for teaching & learning languages (texts, exercises, tests, courses, etc.) Proofreading French and Arabic content. +Operating Systems: The following Windows versions: (3.x-9.x-NT-2000-Me-XP-2003\Server\AdvServer-Vista-Seven-Eight) The following Linux distributions versions (gnome/kde): Ubuntu, Fedora, Linux Mint, Kali Linux, Wifislax +Software : Microsoft Office (All versions since version 2 under MS-DOS until version 2010) Open Office Libre Office Microsoft Front Page Microsoft Expression Web PoEdit OmniPage professional +Online Tools: Basecamp Wrike Asana Highrisehq Cisco Meraki Dashboard DropBox Google Apps +Other Skills: *PC troubleshooting Hardware/Software (Installation, Configuration & Administration): Identifying problems, troubleshoots, providing assistance & advice to end-users Installing, maintaining & upgrading Software & Operating Systems Providing support on other IT issues Testing Software functions & providing reports when asked *Customer Service Representative *Technical Support *Administrative Support *Virtual/Personal Assistance *Web Research *Data Entry (CMS, E-Commerce, online forms, ...) Speed: 74 wpm / 330 kpm. *E-Commerce implementation & customization. +Office Equipment: PC Quad 3 GHZ 64 Bit - RAM: 8Gb - 2HD: 500Gb each - Video Card Memory: 1Gb LED Screen 23”. Laptop i5 64 Bit - RAM: 4Gb - HD: 250Gb - V. Card Memory: 1Gb Android Phone Internet ADSL 4Mb. Webcam + Stereo Headphone
Mark Albert Villanueva Agency Contractor
Grow. Engage. Nurture. These are my top 3 objectives whenever you hire me to manage your social media accounts. First, I'll grow you network. Second, I'll engage your connections. And third, I'll nurture your relationships. I am proficient in Twitter, Google+, Facebook, Vine, Pinterest, and Instragram and adept with tools like HootSuite and JustUnfollow. Contact me now. I'll be happy to answer any of your questions; social media marketing or otherwise.
Sajid Manzoor Agency Contractor
*** Among oDesk top 10% contractors with 1500+ work hours & 30+ projects successful execution with 4.9+ rating *** ISTQB and HP-AIS certified SQA professional having 4 years of worth professional QA, QC and Technical Writing experience. I started my professional career after obtaining Masters degree in Computer Sciences from country's most prestiges university and have tested 50+ web and mobile (iOS and Android) apps. Being a Full Time Freelancer, I am working with various firms and providing my services in onshore & offshore modes for Functional, Automation, Performance and Penetration Testing and Technical Writing. With major focus on quality rather than cost my unique pricing model helps all stakeholders to have the committed delivery within the expected budget & time. The most important fact lies with the feedback I have received so far from some of my prestigious clients. I have testing expertise of following domains... ~ Testing of E-commerce web applications ~ Testing of educational websites ~ Testing of desktop and web application clients for health care ~ Testing of sites for financial institutions ~ Testing of social media/ Facebook apps ~ Testing of Tourism websites ~ Testing of Telecom applications ~ Testing of Government applications ~ Testing of Web Services and APIs I handle the following testing types... ~ Testing of mobile apps (Android, iPhone/iPad & Windows mobiles) ~ Functional/Manual testing ~ Cross Browser/ Platform testing (Windows & iOS) ~ Testing of Web Services and APIs ~ Load/Performance testing ~ Automation testing ~ Usability testing ~ Penetration/Security testing I own following iOS and Android mobile devices and PCs, ~ iPhone 5 (iOS 7+) ~ iPhone 4S (iOS 7+) ~ iPhone 4 (iOS 7+) ~ iPad 4 (iOS 7+) ~ Google Nexus (Android 4.4+) ~ SamSung Galaxy SIV (Android 4.2+) ~ HTC Desire X (Android 4.1+) ~ Samsung Galaxy Tab 3 (Android 4.1+) ~ Mac ProBook (OS X version 10.7.4) ~ PC (Win 7) ~ PC (XP) ~ PC (Win 8) I am acquainted with the following tools. . . ~ Selenium IDE, RC, WebDriver and Grid ~ Apache JMeter ~ SOAP UI ~ HP QTP ~ HP LoadRunner ~ AgileLoad ~ WebLoad ~ AppScan ~ WebScarab ~ Nessus ~ Broken Link Checker Experienced with following Project Management/ Bug Tracking tools along with spread sheets and word documents... ~ JIRA ~ Redmine ~ Mentis ~ Assembla ~ Pivotal Tracker ~ Basecamp ~ Zoho ~ Kualitee Some of the Technical Documents produced during testing includes... ~ Test Plan ~ Test Scenarios ~ Test Cases ~ Defect Reports ~ Help Documents ~ User Manuals ~ Test Closure Reports I also provide Technical Writing (Articles, Blogs and White Papers) services in following areas... ~ Technical writing in Functional Testing domain ~ Technical writing in Performance Testing domain ~ Technical writing in Security Testing domain With best credited for my abilities for developing and executing test plans & documenting detailed defect reports with clear steps to-reproduce, screenshots and videos - I am considered the best option which my profile reflects. Hope to see you around. Thanks Best Regards, Sajid Manzoor | ISTQB & HP-AIS Certified