Walter Martin Palomino Avila Agency Contractor
I have ***5 Stars Odesk rating** With more than 800 hours worked here on Odesk. I speak Spanish and English perfectly and I am able to perform professionally in both Languages. I've dealt with angry customers and also customers that called to cancel their orders my job was to S.T.S and if possible Up-sale to the same customer. Also worked placing orders via phone and Live Chat. Providing information about products and helping customers by answering any questions or complaints they had at that moment. I can work on In-bound, Out-bound or both at the same time. I am used to work under pressure and at a fast phase. My experience on various jobs has provided me with confidence when talking to customers and providing help to them over the phone, Live Chat or Email. Also taking the blame for any reason they might be unhappy with the service the company was providing them. I found solutions for all customers needs and sent weekly reports to the manager so he or she could be aware of what customers were complaining the most on and find solutions to the problem to make customers happy. Duties: -Using CRM systems -Placing Orders via Phone -Providing Refunds -Follow up Orders, and many other tasks. - Use of Voip calling Software. -Use of email support software - Dealing with harsh and problematic Customers - Market Research I have experience also in: Live Chat Sales Support Appointment Setting Campaigns - Phone Surveys -Cold Calling and B2B -Lead generation I am familiar with using CRM systems like Salesforce, NetworkSolutions, Rightnetworks, LimeLight, and some others. Other software and platforms: Zendesk Voip Calling software: Zoiper, Xlite, Ringcentral and some others. Chat Live Familiar with Facebok and any other social media. I am computer savvy and also a fast learner and team player. Look forward hearing from you Walter M Palomino Avila.