Experienced IT Professional with nine years’ IT industry experience. ITILv3 Foundation Certified Proven experience in supporting servers, desktops, networks, data center and Helpdesk.
Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.
• Design, create and manage the Corporate Information Department • Design, implement and deploy multiple servers’ environments. • Network Management & Administration. Windows Server 2003/2008 • Troubleshoot PC’s and repair, loading O.S. and applications. Migrate OS. • Setup secured wireless environments, routers, workstations and printers. • Remote access deployment. Virtual Machines Hyper V. Active Directory • End user training in various aspects of computer use. Microsoft Office ‘03/’07/’10 • Migrations from Outlook to Exchange services and Cloud System 365 • Extensive experience with setup and deployment of Outlook based Emails • Setup and deploy Backup routines for multiple server/schedules • Procedure for maintenance at WS level, cleanup, worm & virus detection updates • Handled basic maintenance to all client platforms. • Network design and management. • Remote Troubleshoot and repair all computer hardware equipment, (workstations, printers and wireless devices) • Provide technical support to all users
A degreed professional with over 5 years’ experience providing IT solutions, excellent customer service and documentation skills to various entities. Detail oriented, and a dedicated positive team player that is able to communicate effectively. Possess extensive background in managing, maintaining, analyzing and troubleshooting network and hardware elements, along with the aptitude to learn new technology. Values approach to different tasks in respect to its hierarchy and how it affects its sub-components along with the ability to translate user requirements into technical specifications to meet business needs. My experience has allowed me to retain exceptional interpersonal, troubleshooting and deployment skills.
+ 20 years experience in the area of Information Technology Infra Structure Networks , Electrical, Logic ( LAN and WAN ) and voice (Tie Line , VoIP and conventional ) , Hardware Support; Expertises: methodologies ITIL , COBIT, PMBOK and CISSP; Project management, quality management, process mapping, methodology development and technological solutions deployment ( systems and processes ); Development and implementation of infrastructure projects aimed at Information Technology; Outsourcing Agreement Management , Process Methodology Deployment , Technology Solutions Development; Internal and External Resources Management linked to projects focused on Infrastructure; Scanning solution management and multimedia features; Study feasibility and VoIP technology and mobile implementation; Multimedia resources deployment ( rooms and auditoriums with video conference, sound and lighting integrated into the central command).
I'm a Computer Science Engineer with knowledge and experience in Data Center design and physical IT infrastructure (UPS, power gensets, HVAC, structured cabling and electrical design skills). Within my accomplishments I have deployed several IT infrastructure facilities across Central America and Las Vegas, Nevada in USA. My goal is to design, develop and deploy the required IT facilities according to the different customers' needs in compliance with the international standards and laws.
A dedicated professional with 20 years of experience in the IT industry. Specializes in CAT 3, 5, 5E, 6, 6A, multi-mode, single-mode fiber. I have the experience and expertise to provide the right technical solution. My time in the Navy helped structure my strong work ethic. Now seeking to contribute my experience, skills and expertise to companies in the Northeast Ohio region.