First of all, thank you for taking the time to read this. My name is Rolan Brouillette. The main skill I have to offer on oDesk is being bilingual (English-Spanish), something that is valuable in many different types of work
First of all, thank you for taking the time to read this. My name is Rolan Brouillette. The main skill I have to offer on oDesk is being bilingual (English-Spanish), something that is valuable in many different types of work. I have abilities and experience relating to translation/transcription, education, customer service, and the use of computer programs/internet. I will elaborate more on these below.
I am a native English speaker from Nebraska, U.S.A. I live in Rio Cuarto, Argentina with my wife Mariana and our baby girl, Maxine. I have been living here since March of 2012, something that I feel has tremendously increased my Spanish speaking abilities, although I could speak quite fluently when I arrived here.
In the following section I provide more information about my skills and experience, beginning with
Translation: I have advanced reading/writing/speaking/listening skills in both English and Spanish. I’ve studied Spanish for more than 10 years (high school/university). I was also an exchange student in Buenos Aires from October 2005 to February 2006. I truly love the Spanish language, and despite having a broad vocabulary, I manage to learn something new every day.
I am able to provide fast, high quality translations from English-Spanish, and especially from Spanish-English. I have experience translating instructional articles, product testimonials, legal documents (court cases 8,000+ words, birth certificates), and CVs. All of the translation work I have done has been independent through oDesk and Elance. I am striving to make this my main occupation, as I really do enjoy the work very much.
Transcription: I have only done a few transcriptions so far, with positive feedback from clients. I am a fast, accurate typist and have excellent spelling and punctuation skills, and pay a lot of attention to detail. The transcriptions I did were all English-English, and interview format (2 speakers).
Education: In Argentina I currently teach history (in English) in secondary school at Colegio San Ignacio, a bilingual primary/secondary school. We are in summer vacation until March. I have been working at San Ignacio since February of 2013. The main duties of the job are lesson preparation (selecting texts and other materials for use in class, creating presentations to aid the students’ understanding), creating practical tasks and projects in order for the students to actively use what they have learned, creating quizzes and exams to assess the students’ learning, grading quizzes and exams, and working with the students individually. I also participated in the organization of various events that the school hosts, such as language immersion camps and English book fair. San Ignacio is also home to St. Ignatius English Academy, where I taught an English conversation course to a group of adults.
My first experience giving classes was in August of 2013, at Holistic English Institute (also in Río Cuarto). My students were children, adolescents, and adults.
Customer Service: In addition to teaching, I also work part time in the customer service department of a telecommunications company based in Florida. We have a variety of products, but the one that I mainly work with is a virtual calling card used to make international phone calls from within the U.S. Our customers are mostly Spanish speakers, but many speak English, so being bilingual is an essential part of the job.
-Help customers understand how to use the service.
-Update customers’ account information.
-Inform potential customers of our rates to call various countries.
-Verify credit card information with the issuing bank.
-Help customers resolve technical issues.
-Email correspondence with the technical team in order to identify and resolve technical problems.
-Follow up with new customers.
-Help customers dial international numbers correctly.
-Document interactions with customers using a CRM program (Customer Relationship Manager).
Our company also has a hierarchy of stores which repackage and resell our products. Thus, I also handle technical issues that a store may have with their Point of Sale interface, and technical issues of their end users.
My experience in handling customers’ needs with a positive and friendly attitude began at the young age of 14, when I began working in the restaurant business. I started bussing tables, then became a waiter and bartender. I have great people skills and enjoy interacting with and helping others.
I’d like to conclude by thanking you again for taking the time to read my profile. I hope it has given you an idea about whether I am a good fit for your project. I welcome you to ask me any further questions you may have. If you hire me, I can assure you that I will give 100% of my effort, and strive for perfection in whatever the job may be. Have a beautiful day!