* Services I Can Provide * Writing (of various forms), Copy-Editing, Administrative Support, Technical Support, Business Support. And, most likely, many services I didn't think to mention, so if you feel I could be an asset do not hesitate to inquire. I won't accept any job I don't have 100% confidence I can complete to your satisfaction. * Strengths * Analyzing, Computers, Creativity, Editing, Organizing, Prioritizing, Problem solving, Researching, Resourcefulness, Self-starting, Windows / MS Office, Written Communication. * Personality * Detailed, Genuine, Introspective, Tactful, Easy Going. * Further Information * See work history and education section. --Or-- Send me a message if you have any questions not answered within this profile, and I'll be happy to get back to you quickly.
Technical Support Job Cost Overview
Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.
oDesk Technical Support Jobs Completed Quarterly
On average, 229 Technical Support projects are completed every quarter on oDesk.
Time to Complete oDesk Technical Support Jobs
Time needed to complete a Technical Support project on oDesk.
Average Technical Support Freelancer Feedback Score
Technical Support oDesk freelancers typically receive a client rating of 4.58.
Software Tester - 2 months experience as a software testers for printer drivers using Windows and Mac platforms Call Center Experience - 6 years experience in a call center environment providing technical support over the phone for smartphone devices - has risen to the ranks from an Level 1 and 2 technical support engineer to team leader and account supervisor position Windows Support Experience - 2.5 years experience as an on-site windows desktop support to end users using Windows XP and 7 - 1.5 years supporting windows servers (windows 2003 and 2008)
Dear All I am a B.Tech Computer Science graduated in 2005 after that I had worked with Dell International Services For 5 Years . Joined as a Senior Tech Support. Worked as Tech Support and then Administrator as Floor Support . Provided Sales/Customer Satisfaction training . Did Call audits . So I can help you in doing the transcriptions of Audio Call . Provide tech support and administrative support. I can also work on Data entry/Check or audits . I work on my free time on internet. You can assign me the work first check it as a sample and then I am sure we will team up and work . My English should not be problem I already have worked for US process for 5 long years.
I've been working in a BPO industry for almost 6 years. I was trained and exposed in a different line of business such as sales experts, customer service support and technical support representative. Recent experienced was working in a Health Insurance account under those big companies in the United States of America, able to provide efficient support for customers who are eligible and in need of these particular policies effectively. Also expert in handling technical issues for Mobile Phones and Broadband Connections. Excellent in handling billing inquiries, disputes, processing orders, and mostly account specific questions.
-Experience in high volume customer service and sales environment. -Ability to learn and share knowledge quickly. -Experience with Cisco and Juniper swiches and routers including configuration, and troubleshooting. -Experience with troubleshooting transport gear including Cisco, Infinera and Huawei. -CompTia A+ Certified including vast experience with PC, Linux and MAC hardware and software. -Proficient with Microsoft Office, Excel, Access, database design and management. -Experience with Root Cause Analysis on all customer-affecting outages and implementing appropriate corrective action plans. -Experience with string implementation of critical thinking skills while performing initial problem analysis and triage, seeking resolution or escalating trouble tickets when appropriate. -Ticketing experience opening and tracking trouble tickets to resolution, either resolving or escalating to appropriate level of support. -String Background in data entry spreadsheets and pivot tables. -Experience in leading and motivating teams in exceeding goals. -Strong leadership, team building and interpersonal skills. -Effective results in coaching for success including career development, departmental goals and competitive sales. -Ability to consistently make high quality decisions in dynamic and even chaotic environments. -Strong leadership background including individual employees and team development. -Experience in project management including development, phase implementation, progression monitoring reporting. -Experience in creating individual development and behavioral plans. -Extremely effective in demonstrating the ability to positively influence others. -Strong conflict management skills. -Strong interpersonal, analytical and critical thinking skills. -Excellent written and verbal communication skills. -Liaison between company and clients. -Committed to high work ethics, integrity and company core values.
Certification in Software Testing[Manual and Automation]. Good Knowledge in SQL and UNIX. 22-Months Experience as Technical Support Engineer in CSS CORP for the Project VONAGE[VOIP]. Would like to shine in an Organization as a Tester.
I'm a Bachelor of Science in Nursing undergraduate. I handled voice, email and chat support for both inbound and outbound transactions, as well as telemarketing, data entry, data research, internet research, sales and also as an English tutor. I work with flexible hours and minimum supervision. I work diligently and I make sure that tasks are done within given period of time.
Determination, hard work, creativity and love for learning and work are just a few traits that I have. I am competent in Basic Computer Skills such as Microsoft Word, Excel, Access and Powerpoint as certified by the Technical Education and Skills Development Authority (TESDA), one of the Government unit in our country and even graduated with honor. Administrative support has been part of my career after acquiring my Diploma in Computer Studies. Worked as a secretary and performed in different administrative task such as data encoding, email handling, phone support and web researching. I'm also proficient in providing best quality customer service and technical support for being a part of my experience as a contact center agent in one of the Telecommunication company in the country. Over the past 4 years of experience on different careers, I have developed an effective and efficient way to do tasks faster and more accurate. I'm very passionate in getting things done as instructed even under pressure. After my experience in customer service, I was given a chance to further enhance my skills through different projects that I've worked and been working on oDesk. Such skills includes, data entry, web research, product uploads in Google Play and Amazon and video creation. Now, my goal is to become associated with a project where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation and to obtain a position that will provide me the ability to apply my work experience to a growing industry. To be able to achieve this, I make sure that all the task given was handled effectively while continuously providing best quality service. I'm a fast learner and I'm very much willing to learn new things. I studied and trained to be a multitasking person and I see to it that all task was done on time so taking me will definitely be of assistance in accomplishing your project and I assure you that you'll not regret taking me as a part of it. Thank you very much and Have a blessed day!
Sherry ann R. Agency Contractor
Hi there! I'm Sherry from Philippines. I'm proud to say that I have a 6-year experience randomly in Data Entry, Documentation, IT Help Desk, Call Center experience - Tier 2 Level Technical Support, Web Design, Sales, Server Maintenance monitoring and as a System Coordinator. **Contact Information: Skype ID: sherryramos1987 Viber: +639288191571 My Summary of Skills: Excellent in design, coding, documentation,testing of technical solutions and system developmental life cycle. Good knowledge in development and maintenance of web applications using HTML. Ability to troubleshoot common hardware/software issues. Proficient in Microsoft Office and Windows Operating Systems. Excellent written and verbal communication skills.
I can assure you that I am the person you are looking for. Please take time to read my background and you will see how vast my experience is for the job you posted. I have been working as a virtual assistant for almost half a year now. I currently work for an online deals shop in Singapore where I have been trained in less than a week but was able to perform in the same level as the tenured agents afterwards. I was able to create my own template which the company later used as a basis for the standardization of all email correspondences. I have excellent English grammar skills. I was able to use this skill as a writer for an SEO company handling VIP clients and companies. I also worked for two other companies. One as a virtual assistant for an online wrist watch store; and the other as tech support rep for an android app. Before I worked as a virtual assistant, I worked for two call center companies. I worked for Convergys, back in 2009, as a customer service representative and received calls for General Motors customers. Then in 2012, I worked for VXI as a technical support representative. I was trained for 5 weeks and then after two weeks of taking calls for AT&T U-verse customers, I was promoted from Tier 1 to Tier 2 (escalations team) when most people take years to be promoted to that team. In these experiences I have accumulated a vast knowledge in customer handling, email response handling, working well with colleagues and company internal departments, Gmail, Gdocs, CRM, and specific tools each company used. Back in 2010 I served as a missionary for The Church of Jesus Christ of Latter-day Saints in the Philippines Manila Mission and continued to serve until 2012. During the 24-month service I was called to serve as a senior companion, a district leader, a zone leader and a trainer. When most missionaries are usually called to be senior companions after 9 months since they started, I was called to be one in just 4 months. I was called a district leader when I was in my 9th month when most are called after more than a year. As a district leader I led 6 pairs of missionaries, helping them succeed in their respective areas where they are assigned by assisting them in setting goals and in making plans to achieve those goals which goals are in line with the whole mission's goals. As a zone leader I led 16 pairs of missionaries with 2 district leaders. I worked directly with the mission president and made sure his message reached our district leaders and applied by the whole zone. As a trainer I served as the very first companion of a new missionary and thought him everything that would help him become the kind of missionary that will be able to train another new missionary in 12 weeks. All performances as a missionary were measured that helped us determine areas of strengths and weakness that we need to focus on to achieve the Mission's Standard of Excellence. I finished my mission in January 2012. I have also worked as a teacher, director for plays, audio and video editor, and various voluntary leadership positions. I have good internet connection, reaching speeds up to 1.5 mbps. I have a Lenovo G400 laptop with 4 GB RAM and 500 GB HDD. I hope to hear from you soon and work for your company. You have a good day. :)