Technical Support Freelancers

Showing 654 freelancers

Technical Support Freelancers

Showing 654 freelancers

Browse Technical Support job posts for project examples or post your job on oDesk for free!

Technical Support Job Cost Overview

Typical total cost of oDesk Technical Support projects based on completed and fixed-price jobs.

oDesk Technical Support Jobs Completed Quarterly

On average, 184 Technical Support projects are completed every quarter on oDesk.

184

Time to Complete oDesk Technical Support Jobs

Time needed to complete a Technical Support project on oDesk.

Average Technical Support Freelancer Feedback Score

Technical Support oDesk freelancers typically receive a client rating of 4.56.

4.56

Last updated: March 1, 2015

  • Mr. Gregory Peter R. Dela Cruz

    For the past 5 years, I have been providing customer support/service over the phone for clients in the US and Australia. Three and a half years w/ the telecommunications industry both for mobile and fixed line service which covers … more

    For the past 5 years, I have been providing customer support/service over the phone for clients in the US and Australia. Three and a half years w/ the telecommunications industry both for mobile and fixed line service which covers general account maintenance, payments, billing support, basic troubleshooting for service provided. One and a half years with a well known financial institution providing Home Lending Services. My work also included basic account maintenance, explanation of escrow accounts, payments, bill reprints. Previous work experience can also be provided if requested.  less

    customer-service data-encoding technical-support internet-research customer-support 00 more less
    • $6.11 HOURLY RATE
    • 5.0
    • 2555 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
  • Admin Tasks, Virtual Assistant, Customer + Tech Support

    After being employed with several BPO companies for the past 9 years. I am now engaged as a full time Multi-task Virtual Assistant that utilizes open source tools and cloud services (Box, Google Services, Drop Box, Otixo, HiDrive to name … more

    After being employed with several BPO companies for the past 9 years. I am now engaged as a full time Multi-task Virtual Assistant that utilizes open source tools and cloud services (Box, Google Services, Drop Box, Otixo, HiDrive to name a few) to help in both Sales, Web Administration, Purchasing and some Ad-hoc tasks like web research and more. On the side line, I am a Supervisor that oversees all customer service related tasks and support including negative feedback follow-up (email and calls), refund process and order dispatching. My goal is to provide not only what my clients need but likewise recommend ideas that will make work easy.  less

    computer-maintenance administrative-support chat-support technical-support email-technical-support supervisory-skills 00 more less
    • $8.89 HOURLY RATE
    • 4.9
    • 11340 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Customer Service Support Rep

    I am an experienced Customer Service Support and Technical Rep for over 9 years and I have worked for US companies like DirecTV, AT&t and Comcast. Currently I am an oDesk Customer Support Specialist, handling Chat and email using … more

    I am an experienced Customer Service Support and Technical Rep for over 9 years and I have worked for US companies like DirecTV, AT&t and Comcast. Currently I am an oDesk Customer Support Specialist, handling Chat and email using Zendesk ticketing system and I can provide the quality of work that you are looking for in a Freelancer. During all the years that I have worked for these US companies, I have been promoted to a Team Leader Associate (TLA ) for DirecTV account and had been the Top Performing Agent for the months of October and December of 2009 and for the month January of 2010 for AT&T Prepaid account. I have also been promoted from Customer Service Associate to Senior Customer Service Associate and from Senior Customer Service Associate to Customer Service Specialist. Working for so long in a call center and dealing with different customers everyday makes me sharp as an individual and as a Customer Service Provider. I can use this qualities and experience that I have in a Company like yours.  less

    customer-support customer-service technical-support email-handling email-technical-support 00 more less
    • $12.22 HOURLY RATE
    • 5.0
    • 3564 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
    ASSOCIATED WITH:
  • My experience working online evolve since last 2010 for a technical chat support of a US based VOIP Service and lasted for 3 years. After that I started working at home as data research and analysis. The following information below … more

    My experience working online evolve since last 2010 for a technical chat support of a US based VOIP Service and lasted for 3 years. After that I started working at home as data research and analysis. The following information below are some of my duties for each job that I have experienced with. CUSTOMER SERVICE REPRESENTATIVE Serves customers by providing product and service information; resolving product and service problems. Duties and responsibilities: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking ----------------------------------------------------------------------------------------------------------------- DATA ENTRY CLERK Maintains database by entering new and updated customer and account information. Duties and responsibilities: * Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. * Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. * Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. * Maintains data entry requirements by following data program techniques and procedures. * Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. * Tests customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing data base backups. * Maintains operations by following policies and procedures; reporting needed changes. * Maintains customer confidence and protects operations by keeping information confidential. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information , Results Driven, Energy Level  less

    customer-support data-mining technical-support social-media-management 00 more less
    • $5.00 HOURLY RATE
    • 4.9
    • 3001 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Customer Care Agent

    I'm a very intellectual and sophisticated young individual that loves to talk and solve customer's disturbances and inconveniences together with my dedicated and determined attitude im willing to go the extra mile for any company that im employed … more

    I'm a very intellectual and sophisticated young individual that loves to talk and solve customer's disturbances and inconveniences together with my dedicated and determined attitude im willing to go the extra mile for any company that im employed by. I have over 4 years experience in the customer care department and will love to deliver great results for my employer so as to maintain a high level of satisfaction among our customers.  less

    customer-service customer-support technical-support email-technical-support 00 more less
    • $5.56 HOURLY RATE
    • 4.3
    • 2570 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 7 TESTS
  • Team leader,Supervisor, Manager, Quality Assurance Specialist, CSR

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience … more

    I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My objective is to leverage my experience while continuing to be challenged. I have more than 10 years of experience working in the BPO / Call Center Industry delivering technical support, customer service, and sales service. My background in Management, Account Management, Project Management and Technical Process Management represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.  less

    customer-service microsoft-excel microsoft-word microsoft-powerpoint email-handling outbound-sales proofreading helpdesk-support complaint-management technical-support customer-support collection-agencies telephone-skills inbound-marketing internet-research data-entry data-encoding data-analysis transcription phone-support chat-support administrative-support 00 more less
    • $11.00 HOURLY RATE
    • 4.3
    • 2226 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 10 TESTS
  • data entry/data encoder, administrative support, customer service

    Seeking an Administrative Assistant position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills. Can also handle Customer care representative position where my customer relations experience can be fully utilized to improve … more

    Seeking an Administrative Assistant position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills. Can also handle Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name and to obtain a position that will enable me to use my strong organizational skills and ability to work well with people.  less

    customer-service chat-support technical-support administrative-support virtual-assistant 00 more less
    • $3.00 HOURLY RATE
    • 4.0
    • 7279 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Customer Service &Support/Phone,Chat and Email Support / Telesales/ VA

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and … more

    I have been with the outsourcing industry for more than 5 years since 2008. I started out as a Technical Support Rep. and became a Resolutions Specialist for almost 2 years, then became an Operations Supervisor for a sales and technical campaign for a year. I have also been a Customer Service Representative for a sales account. I am a committed individual who is success driven, adaptable to change and always strive to meet goals and objectives. I have great experience in customer service, sales and technical accounts and people management. My core competencies are : - Customer Service / Sales / Voice and non Voice - Helpdesk / Phone support / Email / Chat Support / Technical support - Telemarketing / Appointment setting / Lead Generation - Admin and back office jobs like Data Entry / Data Mining / Virtual Assistant My goal is to provide quality service to those who seek it. A dedicated,self motivated and a good team player who can work well under minimum supervision,my objective would always be to meet my clients expectations.  less

    customer-service sales virtual-assistant chat-support call-handling email-handling helpdesk-support technical-support data-entry administrative-support customer-support phone-support 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 3742 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 12 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Virtual Assistant / IT Admin / Proj Manager / Data Entry & Researcher

    A Graduate with Bachelor of Science in Computer Information degree plus Five9 Certification. 4 years experience as part of Technical Team - Support and Admin with top employers - Quickbooks, Qwest ISP, IBM and Accenture. Landed few Project Management positions with American … more

    A Graduate with Bachelor of Science in Computer Information degree plus Five9 Certification. 4 years experience as part of Technical Team - Support and Admin with top employers - Quickbooks, Qwest ISP, IBM and Accenture. Landed few Project Management positions with American Payroll Company (ADP) and Concur Technologies which lasted for 3 years. Have been given exceptional comments from clients here at oDesk for the past 2 years. With superb Analytic, Research, Management, Troubleshooting and Communication Skills that aims for Efficiency and Quality of work. Experienced in: Microsoft Office, Google Docs, Quickbooks, JIRA, Siebel, Confluence, Salesforce, Ring Central, Gotomeeting, WebEx, Joinme, LogMeIn, Five9, Connectwise, Labtech, Wordpress, SEMrush and Blogmutt Positive thoughts and attitude at work creates Positive results!  less

    project-management helpdesk-support technical-support data-analysis internet-research data-mining data-entry chat-support hardware-troubleshooting 00 more less
    • $11.11 HOURLY RATE
    • 4.8
    • 2252 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 13 TESTS
  • Sales/Customer Service/Technical Support Expert | Microsoft Support

    I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and … more

    I have been part of the BPO Industry for almost 7 years and was able to polish my communication skills by communicating and catering service to customers from different US States from different US Businesses. (eg. Microsoft, Sony, HSBC and Comcast). I was part of an outbound sales team for HSBC for 2 years. Mainly we call customers to upgrade or sign up to HSBC's credit card options. All calls are recorded and need to pass Quality Monitoring. All disclosures need to be clear before the sale will be processed. After HSBC, I joined Comcast, where the team focus mainly on Customer Service and Technical Support. We assist Comcast Cable Subscribers. Assist them in setting up digital cable boxes to their TV, billing, activation and provisioning of their digital cable boxes. We also dispatch technicians to help and assist customers who are not comfortable doing the troubleshooting over the phone. After Comcast, I have been part of Microsoft. This is where I was able to enhance my Technical Skills by assisting customers in installing or upgrading their operating system or Office Application. I also assist customers in setting up their Outlook and/or syncing their other email addresses to Outlook. It was not necessary but I love extending my assistance to customers to provide them good service. I also did sales for Microsoft Store where in we sell different Microsot Products like Operating System, other Microsoft Application, Laptops and X-BOX. I was with Microsoft for almost 2 years. I left Microsoft to pursue different career and joined Sony wherein the team handles Chat Sales. We do consultative Selling, product promotion and order processing. I was trained to handle 3 chat windows at a time. After up selling we process the order if the customer is already interested. In the event that the customer needs time to think or assess what they really need, we provide our Inbound Sales Team Phone Number. My main goal in applying for a position here and in contacting you is to step up and learn more by getting hired through oDesk. I want to open a door wherein I can share my knowledge in each field that I was able to be part of. I also want to enhance my skills and learn more to be a competitive individual in Home Based Work environment. I am dedicated and reliable. I like to learn new things and to think outside of the box. I see to it that I give my best effort and performance in each task that I handle. Your time and trust is my key to opening the door of success. I hope to be part of your Team - Soon.  less

    microsoft-outlook-development outbound-sales sales sales-promotion customer-service customer-support technical-support computer-networking windows-xp-administration chat-support 00 more less
    • $4.44 HOURLY RATE
    • 5.0
    • 1548 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 4 TESTS
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