Hello. I have very Good knowledge of computer Hardware and Software in general. TOEFL level English. Native Bulgarian speaker. Perfect written and very good spoken. My main area of expertise is Project Management - partucularly in the field of IT development. The other areas that I might be helpful are IT consulting, Highly technical oriented English to Bulgarian Translation,, Business Oriented English/Bulgarian translation, Security and Cryptographics. Photography and Video production, I have studied IT and Business Administration and have 5+ years experience as a Manager as well as IT Consultant.
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With over ten years of experience in the IT field, I bring a vast set of skills and tools proven under tense deadlines and military situations. I have implemented and troubleshot Windows domain (Active Directory, DHCP, DNS, etc.,) Exchange, multiple Windows server and workstation variants, multiple Linux variants, IPsec VPNs, and scripting (PHP, Powershell, VBS.) I am seeking opportunities to consult on Network and System Administration tasks, or short term remote support. I am also experienced in: MySQL, MS SQL, VLAN, VSFTP, Apache, IIS, and IPTables.
. I have an Associate’s Degree in Criminal Justice, and worked for five years as a Corrections Officer at North Central Correctional Institution. In 2010 I started attending Marion Technical College to earn an associate degree in Information Technology -Computer Networking. I have maintained a 4.0 GPA in all classes, and I earned my Associate’s degree in December 2012. Some of the classes I have taken included 4 Cisco classes, in which I configured cisco routers, switches and access points. I have also completed 4 Windows Server 2008R2 classes, in which I was an administrator of a domain controller inside an active directory forest. I have completed A+, Security+ and Network+ classes. I am also a Certified Premise Cabling Technician through the Fiber Optics Association. I will be attending Ohio University (online) to complete a bachelor’s degree in Computer Science.
For the past 5 years, I have been working as a Technical Support Representative and Help Desk technician. I have handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices. Based on knowledge and experience gained over the last 5 years as Technical Support / IT Support, I have developed a great expertise in many fields such as: Windows Server 2003/2008R2/2012, Windows XP/Vista/7/8, Microsoft Exchange 2010/2013, Outlook 2003/2007/2010/2013, MCSA: Office 365 MCP: Microsoft Azure Virtualization environments: Hyper-V, VMware Workstation and VMware Server ESXi 5.0/5.1 Antivirus server: Symantec Endpoint Protection, ESET NOD32 administration. Backup: Symantec Netbackup, Symantec Enterprise vault Network Administration, ERP system administration, MAC OS X Mac OS X Server Desktop and Technical support. I also have great experience with installation, configuration and administration of different kind of device like network printers, routers. Based on my friendly and communicative spirit I am sure I can fulfill all your requirements and expectations.
Over last 3 years, I worked as a deputy director for Ukrainian company dealing with wood products. My main tasks were: - search, maintenance support of the clients (in Ukraine, Europe, Asia); - organization, planning, coordination, analysis of the company store in Lutsk, communication with customers, manufacturing, suppliers; - creation, preparation, design of promotional materials (ads, brochures, flyers, business cards, billboards, banners); - filling with information and the company's web site administration, communication with potential clients (e-mail, specialized websites, bulletin boards). Nevertheless, I have a professional degree in English and IT, I like it. That's why I want to work in above-mentioned direction and to reach my potential.
I am an IT Professional with outstanding troubleshooting skills with dedication to client satisfaction. I believe that my experience in installing, maintaining and troubleshooting various types of computer hardware and software will be valuable to your company. I have spent four years as a computer technician (field) and four years in developing an e-learning material under LUCENT project.I have a strong foundation in LAN setup/install and configuration. Presently I am now a freelancer and maintaining three websites (Data Entry, Image editing, content update).
- Level 2 Product Lead - over viewing of activities presented below - Level 2/ Tier 2 Tech/Escalation Department. I deal with special or unique technical issues on Windows, Mac, phones(sometimes) Our job is to research and - if necessary - invent solutions for general technical issues on computers Side project is "Virus removals" Over remote sessions. I have a huge database with viruses and solutions Chat support - helping out Level 1 agents over live chat Mail support - for customers. Experience : Over 4 years
I can say for myself that I am providing excellent service with timely and accurate results. I have multiple skills for administrative support, business services and marketing. Also a data entry lover with 50-60 WPM. My top priority is client satisfaction and quality work. I speak fluent English, Serbian and Croatian.
• Active Directory Implementation and Administration • Application and OS Automated Deployment • Database Administrator – Microsoft SQL Server 2000 and 2005 • Desktop Engineer – Automation of OS And Application Deployment • Help Desk Support • Group Policy and User Policy Administration • IIS Administration 5, 6, & 7 • Phone Engineer – Designed and Implemented 80 Phone VOIP PBX System • Physical and Logics Network Infrastructure Design • Physical Security Design and Implementation – IP Camera and IP Access Control • Network Security Design and Implementation • Messaging Administrator – Microsoft Exchange Server 2003 • Technical Documentation and Training • Vendor Relations & Purchasing • Virtualization Engineer – Microsoft Virtual Server and VMware ESX Server • Web Services Administrator • Wireless Network Infrastructure Design and Implementation • Adware / Malware / Spyware / Virus Removal • Architect Solutions for Customer’s Needs • Digital Achieving and Electronic Records Management • Disaster Recovery • Email Administration • Hardware Diagnostic and Repairs • Helpdesk Services • Network Diagnostics & Installations • Network Wiring • Server Installations and Provisioning • Server Maintenance • Software Installations • Software Patching and Upgrades • Phone System Installation and Support • Physical Network Repairs
I am an experienced IT professional with a wide variety of skills and the ability to learn new tasks quickly. I am trustworthy, efficient and most importantly, I take pride in my work. I produce high quality work on time with excellent communication throughout the project. Very responsible, dependable, and detail-oriented. Excellent time-management skills, experience working under pressure and meeting deadlines in a fast-paced environment.