Technical Support Analyst ( Jan. 2014 to present ) INFOR PSSC Inc. Infor is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning (ERP) to supply chain and customer relationships. • Technical support staff for Infor ERP and Middleware applications via online ticketing system, email, phone and Webex meeting • Set up the appropriate test environment based on client’s system specification mainly for Microsoft Server and Microsoft SQL Server Technologies (Application Server, Web Server and Database Server) • Demonstrate technical troubleshooting through data analysis, code debugging and test scenario • Actively participates in the testing and implementation of new systems • Confers with programming staff regarding program changes and problems • Acts as a liaison between the Regional Technology Center and assigned customers regarding information systems operations • Establishes and maintains cooperative and supportive relationships with customers • Provides guidance, assistance to users in response to written and verbal questions regarding the proper use and implementation of appropriate procedures • Assists in the researches, analysis, problems, and coordination of department staff, as needed Project Technical Support ( May 2012 to Jan. 2014 ) Moreton Bay Technology Duties and responsibilities: • Remote assistance to the clients through phone, chat and email support. • Technical support staff by providing instructions and solutions to the problem. • Provide the hardware and software specification to the clients that will be use in the project • Daily monitoring of ticket in CRM (Customer Relation Management system) • Writing technical procedure and project documentations • Testing of new technologies for continuing innovation within the infrastructure • Server administration (Installation and configuration of server operating system) • Managing the server role and performing disk mirroring • Administration and audit of server group policy. • Remote installation and configuration of SQL 2005, 2008 and 2012 in the client server. • Perform the configuration of SSRS (SQL Server Reporting Services). • Monitoring and maintenance of SQL server of the clients to ensure database integrity. • In-charge in the setup of database back up procedure and other SQL maintenance plan • Performing data import/export process of SQL • Utilizing the SQL Query Profiler as a monitoring and troubleshooting tool • Writing query scripts and applying SQL patches. • Internet Information Services (IIS7) configuration • LAN cabling, switch hub and router configuration and maintenance. Information Systems Engineer ( Oct. 2005 to Jan. 2012 ) SPIDC – Systems and Plan Integrator and Development Corporation Duties and responsibilities: • Systems specialist on income generating software of the Local Government Unit. • Maintains SQL database system, and responsible for the integrity of the data and the efficiency and performance of the systems. • Configuration and maintenance of SQL replication process. • Specialist in server, computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures. • Maintains network infrastructure such as switches and routers, and diagnoses problems with the behavior of network-attached computers. • Ensuring that the server and network infrastructure is up and running. • Technical support staff to system end-users, provides instructions, diagnose and solve common problems. • Performing routine audits of systems and software. • Performing database backups on a daily basis and safe keep in the designated storage devices. • Installing and configuring new hardware and software components. • Adding, removing, or updating user account information, resetting passwords, etc. • Answering technical queries and troubleshooting any reported problems • Responsible for documenting the configuration of the systems including the progress report of the project. • Supervises the entire implementation team to ensure that there will be no delays in the entire operation. • Facilitate a classroom or one-on-one training as part of the initial project implementation or as requested by the Local Government Unit. • Facilitate a meeting with department heads and end-users to resolve issues pertaining to Information and Communication Technology project. • Act as Quality Assurance personnel by testing all relevant modules of the released executable file.
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Windows administration refers to remote desktop, server and network support for Microsoft Windows operating systems. On oDesk, freelance system administrators can design, install and evaluate your Windows system, provide your clients with high quality technical support, migrate your server from Windows 2003 or Windows 2008 (and 2008 R2) to Windows 2012, and configure your system security (anti-virus software and Windows Firewall).
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Jiady F. Falcunaya is working as an IT since 2006, He work in Genetic Computer Institute as a Computer System and Network Administrator after he graduated Diploma in Computer System and Network technology. After Genetic he transfer in Joaillier western union branch where he meet the owner of Odyssey Music and Video and Get hired as an IT assistant in MIS Department. After 1yr and 8 months he left Odyssey Music and Video to find a better opportunity. April 2011 he was hired in a Financial Company(MAKATI FINANCE CORP.) as an IT Specialist, and until today he is part of the company. Jiady F. Falcunaya has a Programming Knowledge in PHP MYSQL, VB, Basic Knowledge in Java and intermediate knowledge in MS SQL. Responsibilities in my present Job: • Accounting System Administration QNE and IFCA. • Database Administration, backup and restoring database. • Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. • Develop and maintain information architectures (data, application, and network) ensuring the system is on-line daily. • Implementation and administration of systems for the acquisition, storage, and retrieval of data. • Maintain hardware and software maintenance agreements to ensure integrity of operations processes. • Support end-users with IT-related problems in a responsive and service oriented manner. • Monitor backup jobs and ensure high level of completion success rate. • Ensure data integrity with regard to our fixed asset inventories. • Manage time and projects effectively. • Help put processes in place to maintain a stable network environment. • Training staff with IT related equipment. • Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
Want to work in a highly professional and motivating environment where I could enhance my skills and utilize my expertise to the best interest of employed organization. I have experience of Enterprise Level HP/IBM hardware/software including SAN, Servers, Blades and Desktops. Extensive knowledge of Windows Server 2003,2008 R2 and moderate knowledge of Linux and VMware ESX. Worked on Active Directory, DNS, DHCP, Child Domains, WSUS and application servers based on Microsoft NLB.
• Dynamic, goal-focused and versatile professional with 9 years of experience in IT Infrastructure Management, Server Consolidation and Systems Administration • Proficient in Virtualization, Active Directory / Exchange, Patch Management, Project Management and ITIL formulation of policies, procedures, guidelines & implementation of the same including the migration activities • Experienced in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management • Deft in managing projects on installation, maintenance, IT infrastructure development and technical support • Skillful in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes • Steered initiative with exceptional interpersonal, analytic, problem solving and people management skills
I have graduated in first degree studies in the study programme E-BUSINESS ( proffesional engineer of electrical engineering and computing ) Im emloyed and have about half a year of experience as a system administrator in one of the largest retail chains in Serbia ( about 2000 employees, with over 500 computers ) .
• Cloud Computing Managing cloud network for multiple regions. • Experience of migrating LINUX and Windows applications to AWS Windows instances. • Experience with Public Cloud service providers Like Inter-route, Rackspace and Amazon. • Process Automation In case of servers, Application and services failure. • Microsoft Windows Server 2003 & 2008 Implementation, Troubleshooting, of (DC’s, ADC’s, CDC’s, and Member Servers). • Active Directory and interrelated services Administration of AD and its services • Terminal Services Administration with Windows server 2008 R2 • IIS 6.0, 7.0 and 7.5,Linux Web Servers, Apache Servers Management. • SCCM 2007 Administration of System Centre Configuration Manager. • VMware Vsphere 4.x and 5.x Administration. • App-V Application Virtualization on any apps in App-V environment. • Black Berry server and Users support • McAfee EPO AV server administration. • Symantec Endpoint Protection Server. • Desktop level support Windows XP and Windows 7-8. • Good Motivating & Training skills due to responsibilities handled in various Sectors. • Self-Initiative; sense of Ownership & Proactive along with Smart work. • Knowledge of In-Depth Customer Relationship Management due to Corporate as well as Client Based Training & Quality through continuous Improvement Modules. • Engineers Team Handling.
Skilled, dynamic and qualified IT professional with hands on experience in implementing, designing, installing and troubleshooting system architecture in areas of product deployments, hardware, and software platform, seeking an aspiring position as a Linux System Administrator in a renowned IT environment. Certifications & Trainings: Red Hat Certified Engineer (RHCE ID# 805008346635287) in RHEL5 Red Hat Certified Virtualization Administrator (RHCVA ID# 110-287-471) in RHEL6 Brainbench Certified in Networking Concepts (Transcript ID# 10755006) Microsoft Certified System Engineer (MCSE) in Windows Server 2003 Computer Hardware and Networking AutoCAD 3D Studio Max Adobe Illustrator ITIL V3 (Foundation) Technical Proficiency: Linux Operating Systems: Redhat Enterprise Linux, CentOS, Fedora, Ubuntu, Suse Linux. Windows Operating Systems: 98, 2000, Server 2003, XP, Vista, Windows 7 & Windows 8. Virtualization platforms: VMware, KVM, Red Hat Enterprise Virtualization, Microsoft Virtual Box, Oracle Virtual Box User & Group Management, NFS, Samba, Sendmail, Dovecot (POP3 & IMAP); Apache, Tomcat; JBOSS, NTP, NIS, LDAP, YUM, RPM, VSFTPD, BIND DNS, DHCP, LVM, Squid, IPTables, TCP Wrappers, VNC, SPICE, OpenSSH, Telnet; CVS, RSYNC, Cron jobs, Bash scripting Hardware and Networking. Documentation standards under ISO 9001:2000 Office automation: Open-Office suite, MS Office suite Competency Matrix: Linux System Administration Virtualization Solutions Infrastructure Management Troubleshooting Ability Technical Support Project Management IT Operations Management Crisis Management Infrastructure management People/Team Management
Well-qualified IT professional with great technical skills and a passion for resolving complex problems or business challenges through innovation. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a variety of needs. I have 9+ Years Experience in Windows Server Administration and Support and have the below skills Windows Server Administrtion/ Support (NT, 2000, 2003, 2008 & 2012) VMWare support (ESX/ ESXi 3.5, 4.1, 5.1) Active Directory Backup tools (NT Backup, Symantec Backup, NetBackup) Antivirus Support Patch Management Application Support (Webserver, SSRS)
I have a Bachelors Degree in Cyber-Security, and an associates degree in Information System Security. I have nearly 6 years of professional IT experience in systems administration, network administration, web design, VOIP management and other various IT skills. I have attained several professional certifications, including Cisco Certified Network Associate, CompTIA A+, Network+, Security+, and Linux+.
Passionate, diligent and focused Engineer with 8+ years of cumulative experience as a Network Engineer / System admin / Linux administration / Database Administration. Linux System Administrator with Good hands on WHM/Cpanel, Firewall, Wordpress, Cloud, VPN, Dedicated Server Configuration. Comfortable with work for Web Hosting LIke GoDaddy, Yahoo Small Bussiness And Cloud Hosting like Amazon, RackSpace, Softlayer etc. Any Servers, Windows / Linux Servers, VPS, Cpanel, Webmin, WHM, & Hardware Networking