Expert QA, Zendesk CSR Manager, Content Moderator,...
Trinidad and Tobago
Last active: 6 days ago
I am 33 years of age, responsible, articulate and have a passion for providing stellar company support and I am a very customer-Oriented, sales driven person.
I fully focus on Client expectations, affordable budget, detailed-oriented and knowledgeable of all office functions and E-Commerce data entry with a strong background in the business/administration field, Excels in multitasking in a fast paced environment, completing assignments within time and budget constraints, superior telephone,product research, customer service, and computer skills with proficiency in MS Word, Excel,Google Calender, Outlook, and PowerPoint. Ability to grasp new ideas and integrate them into desired results.
I have 15+ years experience in the Customer Service, QA, HR and Sales industry, and over this 15 year period I've worked for three major companies with a variety of services/products to offer–from health care to telecommunications, and I am looking for stability and a long term position.
I have an excellent sales and customer service record, have received various awards, including an award from the Project Manager of a U.S telecommunication campaign called BridgeVine, ranking me third out of 200 call center employees for outstanding customer service, sales and quality assurance. I was promoted to Customer Service Manager Supervisor-Evening Shift at this last call center job–KM2/BridgeVine Company, where I ensured the night team of 20 agents complied with QA, customer care and telemarketing standards, assisted with live chat and inbound calls during promotional periods with high call volumes, escalated complex issues to head office etc.
I look forward to the opportunity of becoming a part of productive team and act as a valuable asset to the company/enterprise.