I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.
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I am a dedicated, solutions focused professional with more than 11 years of experience, I.5 years as a graphic designer and team leader, more than 9 years in BPO industry, handled tier 1 and tier 2 technical and customer support for a fortune 500 company, one of the leading computer manufacturers in the US, with more than 4 years of management experience, I have an extensive background in team management as well as relationship or customer support management. Services: - Technical and Customer Support Tier 1 and 2 - Non-voice and remote support only - Team Management - Data Entry and Content Management - Social Media Sites Management - General and technical VA - Graphic Designs What I can offer you: - Superior communication and interpersonal skills which ensures superb decision-making and problem resolution. - Ability to train and foster newly-hired specialists - Extensive background in information technology and computer/structural engineering with expertise in computers, LAN and wireless networking, printers, and graphic design. - Virus and malware removal via remote - Lead, Manage a team and monitor team performance. - Can perform root-cause analysis and come up with action plans - Relations and Customer support management - Business Development, Project management - Experienced on the ff: a. Microsoft Office applications: Word, Excel, PowerPoint, Outlook b. Windows OS: XP, Vista, Win7, Win8 c. Android and iOS (mobile) d. Email handling: Kana, Outlook, MailChimp other and Web-based accounts Chat Support e. Oracle Siebel CRM, Zendesk, Insightly, Supportbee f. Google: Gmail, Google+, Hangouts, Google Docs, Google Drive g. Adobe Photoshop h. Social Media Networking: Facebook, Twitter, Instagram, Linkedin, Pinterest, Chaton, Hootsuite, Buffer i. Invoicing: Freshbooks
Self-motivated and work-oriented person with the ability to work under pressure producing the same quality results. Having had the experience to work with different kinds of people with different cultural backgrounds, I have mastered communication in the English language. Has passion on computers and knows a lot about them. Became part of a team that is responsible for supporting and troubleshooting problems for the whole corporation’s computer networking in the Philippines; provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Provided technical support to users, troubleshot problems, maintained workstations and LAN performance.
I have endured in the BPO industry for more than 8 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.
I have worked as a Senior Tech Support Professional for a US based company for 14 years. I've handled email, chat and phone support for customer service, billing and tech. My tasks included quality assurance, training assistance, research and knowledgebase/script creation, data entries and real time work scheduler. I currently work as a virtual assistant where I handle customer support e-mails and social media. I enjoy organizing files, data entry and working on applications like Microsoft Word, Excel and Powerpoint. I am very interested about social media and am studying about the updates and how they affect customers and marketers. I am a well rounded and flexible VA and a very loyal contractor.
Obtain a position in a Company where I can maximize my skills and training experience in working as a Customer Service/Financial Adviser in the Call center industry for 3 years. Worked with both local and international companies like HSBC, Convergys and Capital One. Experienced in Teaching, Customer Care and Sales. Teachable, responsible and flexible. works well independently and on a team.