Zendesk Developers & Programmers

Showing 226 freelancers

Zendesk Developers & Programmers

Showing 226 freelancers

Browse Zendesk job posts for project examples or post your job on oDesk for free!

Zendesk Job Cost Overview

Typical total cost of oDesk Zendesk projects based on completed and fixed-price jobs.

oDesk Zendesk Jobs Completed Quarterly

On average, 45 Zendesk projects are completed every quarter on oDesk.

45

Time to Complete oDesk Zendesk Jobs

Time needed to complete a Zendesk project on oDesk.

Average Zendesk Freelancer Feedback Score

Zendesk oDesk freelancers typically receive a client rating of 4.80.

4.80

Last updated: March 1, 2015

  • customer service, DSL technical support, upselling

    I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that … more

    I worked as a Customer Service representative for Virgin Mobile USA for a couple of months, and also has experience in doing Technical Support trouble-shooting for AT&T DSL in America. Including : (For Virgin Mobile) - Accepting calls from customers that have issues on their phone bill or if ever they would like to change their current plan to a different one. - Also simple tasks such as updating information on the customer's account if ever they want to change anything on the records. (With proper verification first of course, for account security purposes as well) - Accepting/Making payments through credit card information given by the customers to pay their phone bill (For AT&T DSL internet) - Pretty much, I handle the "escalated calls", pertaining to difficult or irate customer issues. - Trouble-shooting browsers for customers if their browsers are not working properly or running slow than usual - Also testing out the signal of the modem of the customer, if ever the modem is the one causing the issue. Also giving advice in a more convenient/efficient way for the customer to purchase a new modem, if ever the modem they are using has gone bad, thus, making a sale as well. - Doing remote access, using tools from the office, to go into the pc of the customer. They can actually see my mouse moving on their screens, so that they will know what I am doing as well. And, I am always doing the extra mile of giving extra information and tips to the customer so the problem can be avoided in the future. I am pretty much eager to learn and also a fast learner. I'd be happy to take on any projects that may require my skills or services.  less

    internet-research microsoft-word microsoft-excel microsoft-powerpoint chat-support email-technical-support dsl-troubleshooting data-entry zendesk 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 670 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 6 TESTS
  • Tech Support and Customer Service Manager

    With 8 years of experience in a call center industry, focusing on Technical support, Billing and Customer Service, my end goal is to provide the highest quality interaction to my clients. My expertise involves providing online support through extensive research, data entry, email support, customer service, technical support, hiring, training, data mining and analysis.

    customer-service microsoft-excel email-handling internet-marketing windows-xp-administration seo call-center-management microsoft-powerpoint data-analysis presentations zendesk data-entry hardware-troubleshooting technical-analysis microsoft-word administrative-support telephone-skills 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 5555 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 14 TESTS
  • Live Chat/Customer Service Rep/Email Support/Zendesk/Shopify

    My objective is to help employers achieve their goals and make their businesses profitable. I have been a Customer Service Representative for 5 years now and 3 years of which spent here in oDesk. My area of expertise are: - Live Chat Support - Email Support - Zendesk - Phone Support - Administrative support - Web Research - Data Entry

    live-chat-operator email-handling zendesk customer-service phone-support customer-support internet-research data-entry administrative-support management-development 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 9110 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 9 TESTS
  • Customer Service Manager / HR Manager

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards … more

    To find the perfect job and excel. I am very fluent in the English language, I have 3 years experience as a call center agent both doing inbound and outbound calls (handled accounts like AT&T, Netspend financial debit cards and Toshiba-Tech support)..I have experience in doing up selling and direct selling..I also have 2 years experience in doing online jobs, with my previous jobs in odesk, I am responsible for doing inbound calls, up selling, order processing, live chatting, responding to voicemail through email by doing outbound calls to customers internationally and do follow up calls to customers using our product and responding to emails..I strive hard with my work and became a Supervisor in one of my jobs then eventually promoted as a Customer Service Manager... I am very professional with jobs requiring multitasking. And I have 4 years experience in doing secretarial work..I am very efficient with MS Office applications (Word,Excel, Powerpoint) and web based tools, I have an accurate typing speed of 60 wpm as well..If given the opportunity, I guarantee great performance for this job..I am a very hardworking person, and I am willing to work for long hours if needed to..  less

    customer-service phone-support email-handling zendesk live-chat-operator liveperson order-processing 00 more less
    • $14.00 HOURLY RATE
    • 4.9
    • 14272 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
  • Professional Customer Support Specialist/Excellent Writer/Editor

    I'm a highly-motivated self-starter and team player, with over 8 years of experience in web content/blog writing and customer service. As a writer you can expect that my work is well-researched and expertly written to fit the voice … more

    I'm a highly-motivated self-starter and team player, with over 8 years of experience in web content/blog writing and customer service. As a writer you can expect that my work is well-researched and expertly written to fit the voice you want to project and speak to your target audience. As a customer support professional, you can expect an empathetic representative of your business, and upholder of your company's ethos. I maintain a high standard work ethic when dealing with employers/clients, whether in a virtual office setting or an actual office. I do not accept job offers when I know I won't be able to meet or exceed expectations. When I do accept a job, it's because I know that I can deliver what is being asked of me (or a tad more) in a timely manner.  less

    email-handling call-center-management technical-writing social-media-marketing customer-service article-writing seo blog-writing translation-english-filipino wordpress hardware-troubleshooting google-docs technical-support cpanel zendesk content-writing internet-marketing adobe-photoshop clickbank phpmyadmin ssh atlassian-jira teamviewer snagit email-technical-support change-management telephone-skills email-marketing 00 more less
    • $16.67 HOURLY RATE
    • 4.9
    • 6834 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 18 TESTS
    ASSOCIATED WITH:
  • Excellent Team Lead & Quality Analyst in Sales-Technical-CS-Admin Work

    My objective is to partner with oDesk employers, where my skills and work experience will have valuable applications that can help you achieve your business goals. I am capable of responding to your business needs with a high level of … more

    My objective is to partner with oDesk employers, where my skills and work experience will have valuable applications that can help you achieve your business goals. I am capable of responding to your business needs with a high level of skill, efficiency and consistency, ensuring the delivery of quality and timely work output. I have good interpersonal, organizational, and management skills, with the ability to communicate effectively with people in all levels within and outside an organization. I am capable of managing projects and people, making sure that budget, deadlines, quality metrics, and other KPIs are consistently met. I am also proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/ If the skills and experience I've mentioned are what you are looking for, press that contact button and let's start a discussion. I would be happy to help.  less

    project-management process-improvement software-testing business-coaching email-handling email-marketing sales-promotion sales-management email-technical-support zendesk order-processing internet-research data-analysis google-docs salesforce-app-development virus-removal microsoft-excel microsoft-powerpoint presentations basecamp 00 more less
    • $8.00 HOURLY RATE
    • 5.0
    • 2926 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Perfectionist Customer Operations Manager

    Over the past 10 years I have worked within a contact center environment in the customer service industry. I have assisted individual and corporate clients in various areas of business. Quality and accuracy assurance markings were always 98% - 100%. • 10 … more

    Over the past 10 years I have worked within a contact center environment in the customer service industry. I have assisted individual and corporate clients in various areas of business. Quality and accuracy assurance markings were always 98% - 100%. • 10 years of experience providing customer service. • Over 6 years experience in a fast-paced, deadline-driven environment. • Critical thinker • Energetic and organized • Self-starter with professional manner • Excellent communication skills • Creative problem solver • Highly organized with superior attention to detail • Experience managing large teams and analyzing data for QA as well as coming up with plans/ideas to incorporate exceptional customer service within the team. Data Entry Clerk/Virtual Assistant During this contract for a client I retrieved and entered content and media into Wordpress hosted websites. I also learned the basics of creating and managing websites via Wordpress including implementing templates and plugins, applying SEO to content and basic website layout/development in order to be able to make changes as needed. SEO was also learned via the creation of keyword based articles and via proper use of the keyword tool and SEO by Yoast plugin. Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and filing within high-volume environment. Data Entry Reviewed and updated client correspondence files and scheduling database. Reporting Updated client payment plans and monitored payment compliance and progress. Administration Answered multiple phone lines, transferred calls to corresponding departments, scheduled customer appointments and billed accordingly. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.  less

    microsoft-word zendesk microsoft-excel lotus-notes transcription administrative-support customer-service customer-support email-technical-support blog-writing article-writing open-office forum-posting data-entry voice-talent human-resource-management 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 5580 HOURS
    • CANADA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • CMS Expert | PHP | Wordpress | AJAX | MySQL | CSS

    I represent my company; Kurinur Web Technologies Ltd. This is a dynamic company where group of individual experts from many sectors, empowering to fetch the goal of a web service oriented company round the clock. We specialize in all things … more

    I represent my company; Kurinur Web Technologies Ltd. This is a dynamic company where group of individual experts from many sectors, empowering to fetch the goal of a web service oriented company round the clock. We specialize in all things WEB. We build cohesive websites, Applications, and our own web-based products to make your life on the internet as easy and profitable as possible. We turn clutter into clarity, problems into solutions and ideas into reality.  less

    php mysql ajax magento jquery zend-framework yii-framework css3 html5 drupal wordpress asp.net svn phpmyadmin whmcs oscommerce zendesk codeigniter facebook-api amazon-web-services ebay-api paypal-integration seo social-media-marketing authorize.net google-analytics-api google-maps-api virus-removal foursquare-api software-testing intuit-quickbooks 00 more less
    • $15.00 HOURLY RATE
    • 4.7
    • 20 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 21 PORTFOLIO ITEMS
    • 12 TESTS
    ASSOCIATED WITH:
  • Project Manager, Process Analyst, Business Development & Marketing

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting … more

    I'm an experienced Project and Team Manager, capable of managing multiple projects and teams simultaneously, starting from recruitment, training, project execution up to its completion, while ensuring that work requirements are met with consistent quality, as well as meeting budgets and deadlines. I'm able to effectively and efficiently manage my projects by: >> Creating/streamlining business processes and automating workflows, thus reducing project costs, and allowing team members to work independently and with minimal supervision. >> Establishing goals and KPIs, and creating control points that facilitates performance measurement and improvement, ensuring quality and consistent work output. A well-rounded Business Management Professional with an extensive background in the BPO industry and oDesk, having performed various functions such as: Chief Technology Officer, Business Development Officer, Team Manager, Corporate Trainer, Quality Analyst, Recruiter, Creative and Technical Writer. I look forward to responding to the needs and requirements of my employers with a high level of quality and efficiency, thus providing a sense of accomplishment for both parties once overall goals and objectives are met. I am proud to be part of an excellent group of individuals at Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/  less

    project-management account-management process-architect process-improvement business-analysis business-process-modelling business-process-reengineering business-development recruiting business-coaching call-center-management administrative-support sales lead-generation market-research email-marketing seo social-media-marketing technical-writing creative-writing article-writing copywriting internet-research data-analysis customer-service bookkeeping wordpress salesforce-app-development basecamp zendesk google-docs 00 more less
    • $12.78 HOURLY RATE
    • 5.0
    • 6121 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 17 TESTS
    ASSOCIATED WITH:
  • Top Rated, Skilled and Experienced VA / Customer Support

    Obtain a position that will enable me to apply my expertise as a Customer Service Representative. I'll make sure that guidelines are met, exceed clients expectation, and provide polished services that will help drive excellence in the job. … more

    Obtain a position that will enable me to apply my expertise as a Customer Service Representative. I'll make sure that guidelines are met, exceed clients expectation, and provide polished services that will help drive excellence in the job.  less

    customer-service chat-support email-handling data-entry microsoft-word blog-writing technical-support forum-moderation forum-posting zendesk skype data-encoding sap-crm adobe-pdf wordpress virtual-assistant 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 2433 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 11 TESTS
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