I currently manage an IT support help desk that supports 800 users.
I work with everything from Outlook to BlackBerry phones.
I also deal a lot with Cisco networking equipment and Cisco VoIP phones.
Cisco Certified Network Associate (CCNA)
CompTIA Security+ certification
Extremely familiar with Mac OS X and Windows XP/Vista/7
Experienced with configuring Cisco routers and switches
Competent with configuring Cisco Adaptive Security Appliances
Skilled with Cisco Call Manager and VoIP phones
Setting up WebDAV help
Knowledge of Windows 7 Skills Test
Mac OS X 10.5 Test
oDesk Readiness Test for Agency Contractors
oDesk Readiness Test for Independent Contractors and Staffing Managers