Romuald Dzemo Ngong

Romuald Dzemo Ngong

Customer Accounts Manager

Pasig City, Philippines

$6.67/hr

(5.00)

What's the difference
Overview

I have excellent communication skills in both English and French, combined with outstanding customer support skills such as troubleshooting, issue ticketing and tracking. With an analytical turn of mind, I easily understand customer concerns, using every problem as an opportunity as a drive for innovation and customer satisfaction. I love interacting with customers, understanding their needs, bringing them into my worldview and taking the opportunity to offer appropriate solutions to them. I als…

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Work History & Feedback

need at least 2 five hundred word articles an hour 30 hours a week

199 hrs @ $2.09/hr
Earned $416
“great worker, wonderfull writer, love his work”

5.00

need at least 2 five hundred word articles an hour 30 hours a week

10 hrs @ $1.67/hr
Earned $17
“great worker, wonderfull writer, love his work”

5.00

Level 1 Support

Fixed Price $1
No feedback given

5.00

Account Sales Manager

Fixed Price $1
No feedback given

5.00

Level 1 Support

Fixed Price $1
No feedback given

5.00

Customer Support Team Manager

Fixed Price $60
No feedback given

5.00

Interview Project

Fixed Price $22
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

60

Customer Service Test

60

Customer Service Test

70

Customer Service Test

50

Email Etiquette Certification

59

English Vocabulary Test (U.S. Version)

95

French Spelling Skills Test

52

French To English Translation Skills Test

60

French Vocabulary Skills Test

53

French Word Usage Test

18

Internet Marketing Test

49

Technical Writing Skills Certification

42

Telephone Etiquette Certification

72

U.S. English Basic Skills Test

82

U.S. English Basic Skills Test

65

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed