Kelsey Williams

Kelsey Williams

Customer Service Agent

Jacksonville, United States

$7.78/hr

(4.83)

What's the difference
Overview

I have been working in the customer service field for 6 years now. I handled inbound/outbound calls to customers inquiring about payments, contracts, and customer support. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I also, have experience with internet marketing and SEO. I worked in internet marketing …

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Work History & Feedback

Agent/Customer Service Representative

487 hrs @ $5.56/hr
Earned $2,605
“Thank you!”

4.65

Research

Fixed Price $6
“Kelsey, I can't believe I didn't end this contract a while back - sorry about that!”

5.00

Agent/Customer Service Representative

248 hrs @ $5.56/hr
Earned $1,376
“Kelsey is a a very hard working Customer Service Agent and lead for our answering service. We are happy she is on our team.”

5.00

Agent/Customer Service Representative

317 hrs @ $4.44/hr
Earned $1,407
“Kelsey, is a fantastic agent. We are happy to have her as part of our team.”

5.00

Answering Phones

Fixed Price $67
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

26

Customer Service Test

25

English Spelling Test (U.S. Version)

35

Office Skills Test

72

Telephone Etiquette Certification

51

U.S. English Basic Skills Test

42

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed