I have 10 years total experience with customer service, B2B sales, lead generation, training and quality assurance to outsourcing US companies. Part of the 10yrs, is my 2 years working familiarity as Operations Manager running over 30 virtual employees for customer service, marketing and outbound calling.
I have spent countless hours answering phones, sending and responding to emails, responding to livechats, overseeing timetables, communicating to clients, managing teams from scratch, intervie…
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