I have 13 years total experience with customer service, B2B sales, lead generation, training, internet marketing and quality assurance to outsourcing companies. Part of the 13yrs, is my 5 years working familiarity as Operations Manager running over 30 virtual employees for customer service, internet marketing and outbound calling.
I have spent countless hours answering phones, sending and responding to emails, responding to livechats, overseeing timetables, communicating to clients, managing te…
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