Sushmita Sharma

Sushmita Sharma

Experienced Technical Writer and Support Executive with CCNA

Johannesburg, South Africa



What's the difference

*User's Manual, Functional Specifications, White Papers, Technical Documentation, Customer Service*

I am a Network Associate,Technical writer and Technical Support executive with 5+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such as Cisco, Unitech, Vodaphone, MTN, Toyota, Maruti etc to name a few.

I specialize in analyzing, architecting, planning, and executing documentation tasks for products and software applications by way of cre…


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Work History & Feedback

White Paper on Computer on Module in Military Application

Fixed Price $400
“Good job, Sushmita. We are very happy with your work. Thanks.”


FAQ writer (for our vpn service)

91 hrs @ $5.56/hr
Earned $508
“just perfect... thanks for your hard work...”


Technical documentation for web app

11 hrs @ $8.33/hr
Earned $94
“Fast worker, very good communication.”


User Manual Update

2 hrs @ $8.33/hr
Earned $17
“Sushmita did a very good job. She is very easy to work with, very reactive and very available. I recommend her if you ever have a User Manual to write.”


Write User Guide for Mobile App Design Platform

51 hrs @ $6.11/hr
Earned $313
“Sushmita's work exceeded my expectations. She is very detail-oriented and works in a timely manner. I'm definitely using her again.”


Documentation and Technical Support

8 hrs @ $12.22/hr
Earned $142
“Sushmita was hired to do some comlex networking documentation. She had never seen our network before, and managed to figure it all out, and do an amazing job in less time than we estimated. She is simply amazing.We will be hiring her for more work very soon..assuming her availablity for a much larger project.”


Need Regular Blog Posts

Fixed Price $10
Job in progress

Guide to video conferencing

Fixed Price $80
Job in progress

Whitepaper Formatting in MS Word ('07)

Fixed Price $100
Job in progress

Ghost Writer

7 hrs @ $4.44/hr
Earned $30
Job in progress

Tecnical Writer with expertise in networking

Fixed Price $158
Job in progress

Blog Article Writer for Technologies site

Fixed Price $33
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test


Customer Service Test


Email Etiquette Certification


English Vocabulary Test (U.S. Version)


MS Excel 2007 Test


Office Skills Test


Software Testing Test


Technical Writing Skills Certification


U.S. English Basic Skills Test


U.S. Word Usage Test


Windows XP Test


oDesk Readiness Test for Independent Contractors and Staffing Managers