Julian J.

Julian J.

Expert Customer Service Supervisor/Ass. Manager w/ Admin Experience

St Kitts, Saint Kitts and Nevis

$3.33/hr

(4.28)

What's the difference
Overview

I am a professional Customer Service Supervisor and Assistant Manager. I have worked in two Telecommunication Customer Care Center with over 100+ agents handling both inbound and outbound calls. I personally have been in the area of customer service for over 10 years as I have a passion for customer in any type of company. I believe that customer service is the foundation in every and any company.

I am also a highly qualified typist at 65 wpm (http://goo.gl/X5vVB) with great accuracy while sti…

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Work History & Feedback

Create an address database

Fixed Price $30
“Julian did an excellent job and created my database in an incredibly short time. I will definitely be using him again.”

5.00

Virtual Assistant required

22 hrs @ $3.33/hr
Earned $74
“Contractor did not work on the tasks assigned to him. Neither he was available to talk nor he come up with any query related to task. It happens 4 times and now we have to end this contract due to his performance and unavailability.”

2.25

Website Researcher

9 hrs @ $3.33/hr
Earned $29
“Julian is an excellent worker. All work was performed very well.”

4.45

PAYMENT VERIFICATION REP

1 hrs @ $1.00/hr
Earned $1
“Contractor did not complete task and did not send a report as requested.”

1.00

Web Research - Google Docs

Fixed Price $42
“Julian is the best. He's smart, hardworking, nice communication. Would highly recommend him to anyone. Looking forward to working with him again very soon!”

5.00

Search & Data Entry URGENT PROJECT Due in 5 hours

5 hrs @ $2.78/hr
Earned $14
“Julian was available and responsive. Job well done. I will hire him again.”

4.30

Account Debt Collections

914 hrs @ $3.33/hr
Earned $3,044
Job in progress

B2B Phone Caller and Transfer Specialist

2,792 hrs @ $4.44/hr
Earned $14,271
Job in progress

Tests Taken
Name Percentile Score

Business Writing Skills Certification

46

Customer Service Test

89

English Spelling Test (U.S. Version)

55

English Spelling Test (U.S. Version)

47

Help Desk Certification

38

Telephone Etiquette Certification

40

U.S. English Basic Skills Test

20

U.S. Word Usage Test

39

oDesk Readiness Test for Independent Contractors and Company Managers

Passed

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed