Thangjam S.

Thangjam S.

Live Chat and Email Support Specialist

Imphal, India

$3.00/hr

(4.88)

What's the difference
Overview

7(seven) years of working with BPO industry has encouraged me to take up this mission of becoming an established Freelancer.

My knowledge and skills especially with email and live chat support services are unique and the best of its kind. Being promoted to a Trainer is a testimony for this.

My responsibilities as soft skills and process trainer, then, included (but not limited to);
• design, develop & deliver learning materials
• quality analysis
• Team management, etc.
Rendering sup…

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Work History & Feedback

Writers needed (Excellent Opportunity)

4 hrs @ $3.33/hr
Earned $12
“Not of the expected quality. I will continue working with other contractors.”

2.80

Yahoo Answer Assistant

0 hrs @ $1.11/hr
Earned $3
No feedback given

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

76

Customer Service Test

80

Email Etiquette Certification

91

English Vocabulary Test (U.S. Version)

95

Help Desk Certification

87

Office Skills Test

79

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

82

Windows XP Test

58

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed