michelle santos

michelle santos

MITCH/CSR with 4 yrs. of experience servicing US customers

las pinas city, Philippines

$5.00/hr

(5.00)

What's the difference
michelle santos

michelle santos

MITCH/CSR with 4 yrs. of experience servicing US customers

Overview

As a provider, I am focused on surpassing my clients expectations. Therefore, as a customer service representative, my goals are to drive customer satisfaction and ensure one-time resolution. That is, that once I am through speaking to a customer, he is a customer who is satisfied and who, should he call or write again, will do so for a different reason.

Work History & Feedback

Order Processing

195 hrs @ $1.56/hr
Earned $303
“Thank you.”

5.00

Data Entry Type Into Excel From PDF

Fixed Price $6
“Initial work was not completed correctly, but Michelle fixed it very quickly.”

5.00

Order Processing

390 hrs @ $1.11/hr
Earned $432
“Superb communication, highly recommended.”

5.00

ms word expert (2)

1 hrs @ $3.33/hr
Earned $2
No feedback given

3.50

Tests Taken
Name Percentile Score

Adobe Illustrator Test

44

Adobe Photoshop CS3 Test

77

Call Center Skills Test

67

U.S. English Basic Skills Test

59

oDesk Readiness Test for Independent Contractors and Staffing Managers

66