Mary Rose Pascual

Mary Rose Pascual

Nurse Mae Accounting

Manila, Philippines

$5.00/hr

(5.00)

What's the difference
Overview

Being in a Call Center Industry for 6 years and 5 months, I am confident that I can deliver an excellent customer service. I have earned much experience in interacting directly with clients, through phone, email, webinars, and personal business meetings. As part of the management, I handled a team of 15 people, leveraging them to exceed expectations while having fun and enjoying work. I do call listening, product knowledge review, record and update Metrics and one on one coaching with every agen…

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Work History & Feedback

Contract Renewal Manager

Fixed Price $1
“Thank you!”

5.00

Cloud 9 Customer Support Manager

Fixed Price $1
No feedback given

5.00

Customer Support Team Manager

Fixed Price $60
No feedback given

5.00

Everest Customer Support

Fixed Price $60
No feedback given

5.00

Tests Taken
Name Percentile Score

Accounting Principles Test

71

Accounting Skills Test (Assets and Revenue)

75

Book keeping Test

52

Call Center Skills Test

83

Customer Service Test

60

Customer Service Test

60

Customer Service Test

50

Email Etiquette Certification

68

Email Etiquette Certification

77

Management Skills Test

84

Telephone Etiquette Certification

61

U.S. English Basic Skills Test

53

U.S. English Basic Skills Test

65

U.S. English Basic Skills Test

53

Virtual Assistant Skills Test

56

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed