Gil Cornelio de la Pena

Gil Cornelio de la Pena

Six-Sigma White Belt Certified Call Center Supervisor / Web Developer

Bacolod City, Philippines

$8.89/hr

(4.62)

What's the difference
Gil Cornelio de la Pena

Gil Cornelio de la Pena

Six-Sigma White Belt Certified Call Center Supervisor / Web Developer

Overview

I have been in the call center industry for 9 years now and have made my way to the team leader level. I have had experiences in Customer Service, Data Entry, Sales and Technical Support before I was promoted to a supervisory position. Since I've started as a team leader, I have received a number of awards such as The Best Team Leader for 2 quarters and 14 Most Outstanding Team Leader awards.

A self-taught web developer and designer. I create and design websites as a hobby.

I have created and …

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Work History & Feedback

Everest Customer Support

Fixed Price $60
“Thank you so much for your cooperation!!Teresa”

5.00

Customer Support Team Manager

Fixed Price $90
“Gil followed the instructions well and finished the testing phase within the given time limit. He is very easy to work with”

5.00

Customer Service/Escalations Director

826 hrs @ $8.89/hr
Earned $9,362
No feedback given

Customer Service/Escalations Director

1,893 hrs @ $5.56/hr
Earned $14,705
No feedback given

Customer Service/Escalations Director

947 hrs @ $8.89/hr
Earned $8,999
No feedback given

Tests Taken
Name Percentile Score

Call Center Skills Test

97

Customer Service Test

89

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

81

oDesk Readiness Test for Independent Contractors and Staffing Managers

66