Frances F.

Frances F.

Team Manager, Virtual Assistant, Internet Researcher

Quezon, Philippines

$10.00/hr

(5.00)

What's the difference
Overview

Over the last 10 years, I have developed very good customer service, sales and leadership skills. To achieve this, my experience in the call center industry has honed me not only to become a top performing Customer Service and Sales Representative, but also a expert on reporting, documentation, training and team and program management.
To start a career in a virtual set-up such as ODesk, I strongly feel will allow me to share my skills, continue honing them and achieve continuous learning/ g…

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Work History & Feedback

QUALITY ASSURANCE AGENT, PROJECT COORDINATOR

880 hrs @ $5.56/hr
Earned $4,930
“Frances is a great worker. She has great communication skills and her project management skills are excellent. She is hardworking and is extremely reliable. 5 stars all the way! We wish her the best in all of her endeavors. Thank you Frances for your hard work!”

5.00

Account Manager - Testing Phase | Global Hires

Fixed Price
No feedback given

5.00

Contract Renewal Manager

Fixed Price $1
No feedback given

5.00

Account Sales Manager

Fixed Price $1
No feedback given

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

97

Customer Service Test

70

Email Etiquette Certification

85

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

85

Internet Marketing Test

85

MS Excel 2007 Test

67

MS PowerPoint 2007 Test

84

Technical Writing Skills Certification

81

Telephone Etiquette Certification

50

Telephone Etiquette Certification

72

U.S. English Basic Skills Test

91

U.S. Word Usage Test

81

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed