Mirza Sameer Uddin Berlas

Mirza Sameer Uddin Berlas

IT Service Management , IT project and support operations

Karachi, Pakistan

$11.11/hr

(4.33)

What's the difference
Overview

I am an IT consultant with experience and industry training of ITIL v3 Foundation. I have been involved in Service design, transition , operations & support phases of implementation of IT policies as per ITIL best practices.

If hired, I would be able to offer following but not limited to;

- Complete documentation of IT hierarchy, & technical glossary.
- Design & implementation of IT services catalog.
- Service desk operation & escalation procedures.
- Incident management with guidelines of S…

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Mirza Sameer Uddin Berlas has added 6 portfolio pieces. Create an account to review them.

Work History & Feedback

Motion Illustrations/Comics

Fixed Price $111
“Great work!”

5.00

Technical Support/Product Specialist

Fixed Price $3,583
“Overall, good contractor..”

4.15

Helpdesk Service Manager

Fixed Price $27
“Excellent, very responsive, very skillfull individual”

5.00

artwork for colouring competition

Fixed Price $89
“Sameer has communicated very clearly and showed great creativity in helping to clarify the concepts for the artwork that I needed. He has also been willing to come back and make adjustments and corrections, even when I have not been perfectly clear with my instructions in the first place.”

4.50

Data entry

7 hrs @ $2.22/hr
Earned $14
“Honest and hard worker, highly recommended, thanks”

5.00

Whiteboard Animation

Fixed Price $200
No feedback given

4.65

Tests Taken
Name Percentile Score

Accounting Principles Test

71

Customer Service Test

24

Email Etiquette Certification

68

Email Etiquette Certification

49

English Spelling Test (U.S. Version)

96

Help Desk Certification

98

Help Desk Certification

87

MS Word 2003 Test

96

Networking Concepts Test

54

PC Graphics Test

81

Telephone Etiquette Certification

72

U.S. English Basic Skills Test

59

U.S. English Basic Skills Test

87

Voice Over IP Test

56

Windows XP Test

74

WordPress 2.8 Test

42

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed