Dorie L.

Dorie L.

US-Professional Customer Service | Management | Quality | Admin.

Huntington, United States

$9.00/hr

(4.39)

What's the difference
Dorie L.
Overview

•Objective: To obtain the goals of the company, and to meet those goals to the best of my ability.

Over 15 years’ experience in customer service orientated positions with a proven record of upholding the highest level of overall quality results, customer resolution outcomes, employee training and support.

Demonstrated success record in:
•Exceeding company expectations through proven performance resulting in advancement.
•High customer satisfaction through efficient and quick issue resolutions.…

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Work History & Feedback

(USA Only) Customer Support Guru for Print Website

48 hrs @ $7.78/hr
Earned $376
“Generally good work. Scheduling conflicts prevented continuation of the contract at this time. Best of luck with future endeavors.”

3.40

Client Setup Manager (NORTH AMERICAN ONLY)

16 hrs @ $6.00/hr
Earned $97
“Dorie was great, I have just decided to go local, due to the timezone issues.”

5.00

Website content writing

Fixed Price $8
“Thank you for the great work.”

5.00

Health Insurance Claims and Billing

1,975 hrs @ $7.79/hr
Earned $16,401
“Dorie is amazing. She is extremely bright and demonstrated excellent computer skills as well as initiative and creativity. At first she was fair at communicating when she would not be available. More recent difficulties in finding out if she was available for work led me to look for a replacement. She was professional in understanding the termination and I would be open to working with her again.”

4.40

Customer Service, Billing - Calls/Emails, Scheduling

45 hrs @ $7.78/hr
Earned $350
“Dorie did a great job for us! Some personal issues came up for her which were unfortunate and beyond her control. We will happily rehire her when she's ready.”

5.00

Health Insurance Claims and Billing

72 hrs @ $5.56/hr
Earned $572
“Dorie has been just great. Her computer skills are very good. She has been energetic in taking on tasks, showing initiative in solving problems, communicating with me when she is not going to be online and so on and so forth.”

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

83

Customer Service Test

89

Email Etiquette Certification

85

English Spelling Test (U.S. Version)

75

MS Word 2007 Test

79

Office Skills Test

95

Telephone Etiquette Certification

83

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

71

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed