Michael M.

Michael M.

Virtual Assistant / Zendesk/ Customer Service / Manager/Article Writer

Quezon CIty, Philippines

$4.44/hr

(4.19)

What's the difference
Michael M.
Overview

I opt to SUCCESS not only for myself but also to the company I serve.
Producing 100% Employer / Customer Satisfaction is my goal.

These are established by my skills and abilities below:

--Berlitz Certified

--Good command in English (Writing, Listening, Reading and Speaking)

--Customer Service (Email / Chat and Phone Support)

--Worked as an encoder, can type 60wpm.

--Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messag…

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Michael M. has added 4 portfolio pieces. Create an account to review them.

Work History & Feedback

Customer Services Superstar / Specialist [Fluent English]

356 hrs @ $3.83/hr
Earned $1,373
“Talented individual, super skilled, fast turnaround when he's available. Communication is something he can improve on, but as far as skills to complete required job - he is a very solid, skilled worker.”

4.25

Virtual Assistant

10 hrs @ $4.44/hr
Earned $44
“It is such a shame that we are ending Michael's contract because of his personal reasons. Nonetheless he is reliable, easy to work with and courteous. Good luck with your future endeavors, we wish you all the best.”

5.00

Customer Services Superstar / Specialist [Fluent English]

144 hrs @ $3.76/hr
Earned $565
“Talented individual, super skilled, fast turnaround when he's available. Communication is something he can improve on, but as far as skills to complete required job - he is a very solid, skilled worker.”

4.25

Require On-Call Workers

Fixed Price $3
“Hardworking and cooperative”

5.00

Account Specialist

82 hrs
No feedback given

4.00

Tech Support - Philippines Only!

165 hrs @ $3.33/hr
Earned $550
No feedback given

4.00

Live Chat Operator

3,805 hrs @ $4.00/hr
Earned $15,374
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

93

Customer Service Test

80

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

95

HTML 4.01 Test

75

Help Desk Certification

80

MS Excel 2007 Test

65

Microsoft Word 2010 Test

83

Office Skills Test

79

Outbound Sales Skills Test

79

U.S. English Basic Skills Test

76

UK English Basic Skills Test

86

oDesk Readiness Test for Agency Contractors

67

oDesk Readiness Test for Independent Contractors and Staffing Managers

66