Geneva Desucatan

Geneva Desucatan

Staffing Manager for FIRM Solutions

Lapu-Lapu City, Cebu, Philippines

$7.78/hr

(5.00)

What's the difference
Overview

I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

Work History & Feedback

Printer Technical Support

119 hrs @ $4.44/hr
Earned $526
“Thanks”

5.00

Hospitality Coordinator

148 hrs @ $4.50/hr
Earned $665
No feedback given

Customer Service Support Level 1

347 hrs
No feedback given

Customer Satisfaction Specialist - Email Support

480 hrs @ $11.11/hr
Earned $5,061
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

89

Customer Service Test

80

Email Etiquette Certification

91

English Vocabulary Test (U.S. Version)

60

Help Desk Certification

87

Office Skills Test

86

Telephone Etiquette Certification

72

U.S. English Basic Skills Test

76

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed