Francesca Peachey

Francesca Peachey

Digital Customer Service Virtual Assistant

Felixstowe, United Kingdom

$16.67/hr

(4.97)

What's the difference
Overview

Hello! Thank you for stopping by to view my profile.

I am a Top Rated freelance virtual assistant specialising in digital customer service support through various channels for busy small businesses. I am proud to have a strong background, over 3,700 hours through oDesk and fantastic reviews from my happy clients!

I use a Windows 8.1 laptop, Android smartphone and I am proficient with a range of VoIP, live chat, office suite, communication, CRM and email applications.

When I'm not putting pen…

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Work History & Feedback

Experienced Call Center Agents (f/m) for patient calls in UK

244 hrs @ $13.89/hr
Earned $3,391
“Thank you for working with us! You did a very good job!”

4.55

English Native Speaker to Correct my Essay in English

Fixed Price $20
“Francesca is a perfect partner to work with! Very fast and communicative!”

5.00

Customer Support Superstar!

464 hrs
“Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.”

5.00

Customer Support Superstar!

2,764 hrs
“Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.”

5.00

Blog Writer

Fixed Price $50
“Great writer! Will be using again! :)”

4.50

Looking For A+ Blog Writers

0 hrs @ $8.33/hr
Earned $3
“Thanks for your help”

5.00

Customer Support Agent

343 hrs @ $12.53/hr
Earned $4,254
Job in progress

Tests Taken
Name Percentile Score

Customer Service Test

98

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Spelling Test (UK Version)

90

Office Skills Test

72

U.S. English Basic Skills Test

98

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed