Francesca Peachey

Francesca Peachey

Digital Customer Service Virtual Assistant

Felixstowe, United Kingdom

$16.67/hr

(4.97)

What's the difference
Overview

**Declared as one of the most successful oDesk freelancers**

Hello!

I am a freelance virtual assistant specialising in digital customer service support through various channels for busy small businesses. I am proud to have a strong background, over 3,500 hours through oDesk and fantastic reviews from my happy clients!

I use a Sony VAIO laptop (Windows 7), Android smartphone and I am proficient with a range of VoIP, live chat, office suite, communication, CRM and email applications.

When I'm…

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Francesca Peachey has added 1 portfolio piece. Create an account to review them.

Work History & Feedback

English Native Speaker to Correct my Essay in English

Fixed Price $20
“Francesca is a perfect partner to work with! Very fast and communicative!”

5.00

Customer Support Superstar!

464 hrs
“Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.”

5.00

Customer Support Superstar!

2,764 hrs
“Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.”

5.00

Blog Writer

Fixed Price $50
“Great writer! Will be using again! :)”

4.50

Looking For A+ Blog Writers

0 hrs @ $8.33/hr
Earned $3
“Thanks for your help”

5.00

4 Product Reviews (Outdoor fire pits)

Fixed Price $13
“Francesca was great to work with, not only did she write great articles but also finished a day before deadline, which doesn't happen very often in my experience. I'd definitely hire her again!”

5.00

Customer Support Agent

222 hrs @ $12.53/hr
Earned $2,606
Job in progress

Tests Taken
Name Percentile Score

Customer Service Test

98

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Spelling Test (UK Version)

90

Office Skills Test

72

U.S. English Basic Skills Test

98

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed