I have worked in the BPO Industry for more than 5 years now. Over the years, I have acquired the necessary trainings on how to provide good customer service. I have worked as technical support agent, also billing consultant. I did a little bit of up-selling. Recently, I took a new role as a QA Analyst which helped me understand the dynamics of being an agent.
U.S. English Basic Skills Test
oDesk Readiness Test for Independent Contractors and Staffing Managers