Leo Centina

Leo Centina

QA Specialist / Email - Chat Support / Customer Service Representative

Quezon City, Philippines

$11.11/hr

(4.98)

What's the difference
Overview

I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

Work History & Feedback

Video/Audio files-Transcription

Fixed Price $21
“Best recommended contractor because of his commitment and fast turn around time.thanks I hire you again”

5.00

Virtual Assistant - flexible schedule, work on an "as needed" basis

1 hrs @ $7.00/hr
Earned $8
No feedback given

5.00

Video Transcription

2 hrs @ $16.67/hr
Earned $25
No feedback given

Tests Taken
Name Percentile Score

Customer Service Test

89

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

91

MS Excel 2007 Test

78

U.S. English Basic Skills Test

82

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed