Laura L.

Laura L.

Customer Service Specialist - Technical Support - Administrative Suppo

Willow Spring, United States

$27.78/hr

(5.00)

What's the difference
Overview

Over the last 20 years I have developed skills that range from top notch customer service, administrative support roles, medical secretary, and technical support. I enjoy these roles because I like to help others solve, or resolve issues. I take a lot of pride in my customer service skills, you only get one chance to make a first impression. Customer service is the cornerstone of any business.

I am seeking opportunities where I can be an asset to your team and provide my experience, knowledge, …

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Work History & Feedback

US Based Support Supervisor to help with online dispute resolution and billing

1,521 hrs
No feedback given

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

82

Call Center Skills Test

89

Customer Service Test

89

Email Etiquette Certification

84

English Spelling Test (U.S. Version)

74

English Spelling Test (U.S. Version)

86

English Vocabulary Test (U.S. Version)

73

Help Desk Certification

98

Management Skills Test

69

Office Skills Test

65

Office Skills Test

86

Organizational Behavior Test

67

Telephone Etiquette Certification

72

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

76

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed