Mikhail L.

Mikhail L.

8-Year BPO Customer/Tech Support Team Lead/Ops Mgr, Performance Mgmt

City of San Fernando Pampanga, Philippines

$7.78/hr

(5.00)

What's the difference
Overview

Since the time I finished a degree in Computer Engineering in 2002, I started
writing my work history as a data entry operator with a big construction firm
based in the Kingdom of Saudi Arabia, and moving into the business process
outsourcing industry where I climbed the corporate ladder from being an agent,
then, a team lead, and now, an operations manager. I have had experience
providing phone support and handling client accounts specializing in technical
support, customer service and retentio…

more

Work History & Feedback

Online Purchasing Support - PHILIPPINES APPLICANT ONLY

47 hrs @ $6.25/hr
Earned $292
“Unfortunately with the typhoon situation in the Philippines, MyKey's availability is lacking the necessary time to proceed at this time. This is outside of the contractors control and excused absences due to regional situation. Once this clears, we would be willing to rehire, however at this time we had to end the contract.”

5.00

Test Your Internet Sourcing Speed

Fixed Price $18
“Hi Mikhail,1 name is worth $2.20. This was good based on the fact you had no training.ReviewSubmittedMeetsComment2 Resumes50%0%2 of 4 possible required resumes submitted. None of the candidates were Software Engineers.1 Name8%8%One of 12 possible names submitted. The one submitted met the SWE (Developer) requirement. Company was an insurance related firm. Phone and email address was provided.Total58%8%Results:Nice formatting. Good idea to embed resumes in spreadsheet. One usable data itemRecommendation:Need training on sourcing. May be better to paste source URL in the datapoint tab.Move candidate to test #2.”

4.40

Rewrite Articles (Minimum of 5)

4 hrs @ $2.22/hr
Earned $9
“Mikhail met the deadline that was sent for him and did the assignment and he was asked to do.”

4.30

Live Chat Operator

305 hrs @ $4.00/hr
Earned $1,221
No feedback given

5.00

Excel Expert

99 hrs @ $7.78/hr
Earned $769
Job in progress

Data Entry

15 hrs @ $7.78/hr
Earned $117
Job in progress

Tests Taken
Name Percentile Score

Accounting Skills Test (Assets and Revenue)

90

Call Center Skills Test

100

Customer Service Test

98

Email Etiquette Certification

77

English Spelling Test (U.S. Version)

64

English Vocabulary Test (U.S. Version)

85

Help Desk Certification

72

MS Excel 2003 Test

68

Online Article Writing and Blogging Test (U.S. Version)

81

Technical Writing Skills Certification

81

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

91

U.S. English Basic Skills Test

91

Windows XP Test

99

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed