Jason D.

Jason D.

MCP | MCTS | Help Desk Support | Microsoft L2 Support | Malware Expert

Taguig, Philippines

$11.11/hr

(4.86)

What's the difference
Overview

For the past 5 years, I've been working as a Technical Support Representative and Help Desk technician. I've handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. I also worked with Netgear as a Level 1 tech support which specializes in setting up routers, gateway modems, swit…

more

Jason D. has added 5 portfolio pieces. Create an account to review them.

Work History & Feedback

VMWare Support / Citrix / Systems Administrator

108 hrs
“Nice Contractor did ok, the main issue I spent a month of training and he was not clear on his Skill set. He is only paper Certified. He can do entry level task well only. We needed someone that is hungry to excel. Can to step by step instruction type work well.”

3.60

it technician

Fixed Price $42
“Top guy”

5.00

Senior Helpdesk Technician

52 hrs @ $8.89/hr
Earned $459
“We were happy to have Jason with us. He works hard and is a fast learner. He will be an asset to any future team.”

5.00

Computer Technical Support - Virus / Spyware Removal Via Remote Control - Hourly Rate Plus Commission Plus $200 Retention Bonus

227 hrs @ $3.56/hr
Earned $816
“Jason did a great job and was a great Technician. He provided great support, was easy to work with, and reliable. Thanks Jason for all of your hard work!”

5.00

Computer Technical Support - Virus / Spyware Removal Via Remote Control - Hourly Rate Plus Commission Plus $200 Retention Bonus

101 hrs @ $2.00/hr
Earned $158
“Jason did a great job and was a great Technician. He provided great support, was easy to work with, and reliable. Thanks Jason for all of your hard work!”

5.00

Remote Computer Repair Technician

1 hrs @ $5.56/hr
Earned $6
“Jason was very helpful”

4.15

IT Company needs Outsourced As needed Remote Tech

11 hrs @ $11.11/hr
Earned $119
Job in progress

Tests Taken
Name Percentile Score

Antispam and Antivirus Test

96

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

60

Firewall Concepts Test

85

Internet Security Test

72

Knowledge of Windows 7 Skills Test

69

MS Excel 2007 Test

79

MS Word 2007 Test

100

Networking Concepts Test

85

Networking XP Test

100

TCP/IP Test

92

Windows XP Test

97

oDesk Readiness Test for Independent Contractors and Staffing Managers

66