Francis E.

Francis E.

Customer Service Specialist

Bacolod City, Philippines

$4.44/hr

(4.87)

What's the difference
Overview

I have worked as a Technical Support Specialist for five years.  Responsibilities included troubleshooting portable media players and application, Internet connectivity, Web-based Emails and Email programs like Outlook Express, Outlook 2007 and Mac Mail. I also handled installation and troubleshooting of Anti-virus, Firewall and Parental Control programs.

I also have work as an Online Chat Representative for car dealerships in North America.

I started home-based work since 2011. I aim to i…

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Work History & Feedback

Microsoft Technologies Expert

510 hrs @ $2.22/hr
Earned $1,131
“We had to end this contract with Franncis because circumstances made it difficult for him to work during the hours we needed him. However, his work was excellent until these circumstances came up. During the time he was able to work with us we found him to be an asset to our team and we regret that he can't continue to be part of the team.”

4.55

Tests Taken
Name Percentile Score

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

86

Help Desk Certification

87

MS Excel 2003 Test

83

MS Excel 2007 Test

65

MS Word 2003 Test

77

MS Word 2007 Test

89

Microsoft OutLook 2007 Test

97

Networking Concepts Test

85

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

81

Windows XP Test

78

oDesk Readiness Test for Independent Contractors and Staffing Managers

66