Bernarda jana K.

Bernarda jana K.

Experienced Customer Service Expert, Researcher, German/Croatian

Berlin, Germany

$19.44/hr

(4.98)

What's the difference
Overview

Long-term experience in customer service field within different industries in Germany
(tourism, air-transport and ticketing, limousine services - detailed in my CV).
This field certainly represents my strength, and I guarantee outstanding e-mail and phone etiquette.
I provide effective, responsible, timely assistance with flexible, focused and positive approach to my tasks. I am capable to learn and comprehend new systems and work methods quickly.

Experience with Magento, Amazon Seller Central…

more

Bernarda jana K. has added 3 portfolio pieces. Create an account to review them.

Work History & Feedback

Market Research for Poland, Romania, Turkey, United Arab Emirates, Croatia - ONLY NATIVE SPEAKERS

6 hrs @ $13.00/hr
Earned $76
“Bernarda Jana did a great job. we will definitelly hire her for our next projects. Thanks a lot.”

5.00

Record arrival time of letters in ZAGREB - 50 EUR for 25 letters

Fixed Price $64
“Amazing, just amazing”

5.00

Native Germany, German Speakers Needed

Fixed Price $24
“Thanks!”

5.00

German assistant

21 hrs @ $13.33/hr
Earned $276
“Excellent member of staff will of course use again for the launch of new products Stephen”

5.00

Online Maps Data Reviewers in Germany

Fixed Price
“Thank you!”

5.00

required interactive member

Fixed Price $40
“Jana, is a dedicated persons & hard working.She did a great job during the contracted period.i will work with her in the future.Good Job Jana.Thank you”

5.00

Market Research for Poland, Romania, Turkey, United Arab Emirates, Croatia - ONLY NATIVE SPEAKERS

18 hrs @ $13.00/hr
Earned $56
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

89

Customer Service Test

95

Email Etiquette Certification

85

English Spelling Test (U.S. Version)

47

English Vocabulary Test (U.S. Version)

66

French To English Translation Skills Test

60

Grant Writing Test

59

Help Desk Certification

92

Italian To English Translation Skills Test

28

Management Skills Test

75

Technical Writing Skills Certification

76

Telephone Etiquette Certification

99

U.S. English Basic Skills Test

94

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed