Archie john louie Y.

Archie john louie Y.

Multi-Skilled Freelance Professional

Mabalacat, Philippines

$6.67/hr

(4.30)

What's the difference
Overview

Ten (10) years of total work experience in the Business Process Outsourcing (BPO) industry specializing in these Customer Support areas:

- Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels)

- Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail an…

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Work History & Feedback

Community Moderator

25 hrs @ $6.00/hr
Earned $151
No feedback given

4.30

Support Officer

155 hrs @ $3.00/hr
Earned $464
No feedback given

Message Board Moderator

1,078 hrs @ $2.78/hr
Earned $2,984
Job in progress

Tests Taken
Name Percentile Score

Accounting Principles Test

71

Accounting Skills Test (Assets and Revenue)

79

Customer Service Test

98

Email Etiquette Certification

91

English Vocabulary Test (U.S. Version)

91

Help Desk Certification

72

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

76

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed