Archie john louie Y.

Archie john louie Y.

Multi-Skilled Customer Support Professional

Mabalacat, Philippines

$4.44/hr

(0.00)

What's the difference
Overview

Almost 10 years of total work experience in the Business Process Outsourcing (BPO) industry specializing in these Customer Support areas:

- Technical Support (HelpDesk, Windows Desktop support, Remote support, Diagnostics and Virus removal, Android support, Product support, Software and Hardware support, etc. through LiveChat, E-mail and VOIP channels)

- Non Tech Support (Billing, General Inquiry, Service Desk, Ticketing, Order processing, Sales and Marketing, etc. through LiveChat, E-mail a…

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Work History & Feedback

Support Officer

155 hrs @ $3.00/hr
Earned $464
No feedback given

Message Board Moderator

873 hrs @ $2.78/hr
Earned $2,424
Job in progress

Tests Taken
Name Percentile Score

Accounting Principles Test

72

Accounting Skills Test (Assets and Revenue)

79

Customer Service Test

98

Email Etiquette Certification

91

English To Tagalog (Filipino) Translation Skills Test

49

English Vocabulary Test (U.S. Version)

91

Help Desk Certification

72

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

76

oDesk Readiness Test for Independent Contractors and Staffing Managers

66