harvy pangilinan

harvy pangilinan

Quality Analyst, Hiring Manager/Recruiter, Project Management

bulacan, Philippines

$11.11/hr

(4.90)

What's the difference
Overview

For the past 9 years, I have been part of the Call Center/BPO outsourcing
industry as a Quality Analyst. My primary role as a QA was to bring out the
best of every agent to reach its full potential. I have worked for Outbound
and Inbound accounts and I am part of every sales process improvement and
process improvement to develop excellent customer service. Here in Odesk, all
my projects helped me to be more equipped in this very tough competitive
market. The skills and learnings as a Quality Ana…

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Work History & Feedback

Quality Assurance Expert

17 hrs @ $3.00/hr
Earned $50
“Good work”

5.00

Recruiter / Manager

110 hrs @ $5.56/hr
Earned $612
“Harvy is very considerate of his working hours verses productivity. He is a good person who he performed well given the tools provided.I will be using him again. Renegotiating a new contract!”

3.85

Simple data entry team/person needed

34 hrs @ $3.33/hr
Earned $113
“We are so lucky to have found Harvy. You'd be a fool not to give this man a chance at your project! We couldn't have asked for a better English speaking, hard-working, dedicated contractor. Will ABSOLUTELY hire him again in the very near future!”

5.00

Simple data entry team/person needed

28 hrs @ $3.00/hr
Earned $83
“Harvy has gone above and beyond what I was expecting out of the hire. He's shown his QA skills to be VERY good. He's found several bugs in our code that we wouldn't have without him. He's courteous, kind, and extremely attentive. You'd be a fool not to give him a shot at helping you out!”

5.00

Personal E-mails through company system

99 hrs @ $3.33/hr
Earned $331
“Fantastic work!!!!!”

5.00

Quality Assurance, Monitoring, Subject Matter Expert ENTRY LEVEL POSITION, FULL TIME

2 hrs @ $0.56/hr
Earned $1
“good guy, after training realized the work was not right for his schedule at this time. thank you harvy.”

5.00

Recruiter Specialist

654 hrs @ $5.56/hr
Earned $3,537
Job in progress

IT Recruiter

Fixed Price $4,283
Job in progress

Tests Taken
Name Percentile Score

Customer Service Test

70

Customer Service Test

43

Email Etiquette Certification

35

English Spelling Test (U.S. Version)

74

English Vocabulary Test (U.S. Version)

98

Internet Marketing Test

43

Office Skills Test

50

Telephone Etiquette Certification

61

U.S. English Basic Skills Test

81

U.S. English Basic Skills Test

28

U.S. English Sentence Structure Test (For Writing Professionals)

94

oDesk Readiness Test for Agency Contractors

Passed

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed