Shannon Thompson

Shannon Thompson

Ms.

Johnson City, United States

$11.11/hr

(3.55)

What's the difference
Overview

To deliver quality customer service to clients meeting the highest expectations. I have worked in the telecommunications industry for over fifteen years. During that time the one complaint that was consistent was the negative reactions displayed by agents. I believe that developing a close working relationship with agents ensures a one call resolution approach. This philosophy creates a positive impact with consumers developing lasting relationships. The goal of every company is to develop repea…

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Work History & Feedback

Affiliate Support

4 hrs @ $10.00/hr
Earned $38
“Shannon was great, but we had to end this position as we needed to focus in other departments.”

5.00

Outside Customer Service/Admin Position - Independent Contractor

1,690 hrs @ $11.11/hr
Earned $18,774
No feedback given

3.55

Outside Customer Service/Admin Position - Independent Contractor

1,847 hrs @ $10.00/hr
Earned $16,952
No feedback given

3.55

Answer questions related to computers and earn.

Fixed Price $4
No feedback given

5.00

Customer Experience Manager

Fixed Price $1
No feedback given

5.00

Inbound Phone Support - USA

16 hrs
No feedback given

Outside Customer Service/Admin Position - Independent Contractor

816 hrs @ $11.11/hr
Earned $9,064
Job in progress

Tests Taken
Name Percentile Score

Customer Service Test

89

Email Etiquette Certification

96

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

65

U.S. English Basic Skills Test

90