Edgar Pateno

Edgar Pateno

Customer Support Xpert/Email Chat/eBay Store Manager/Marketing Manager

Cebu, Philippines

$7.78/hr

(4.96)

What's the difference
Overview

I was privileged to work for HEWLETT-PACKARD or HP (the world's leading PC manufacturer) for 5 solid years assisting customers on their computers and printers. My responsibilities included, but not limited to, answering presales and post-sales related queries, handling returns/exchanges/refunds/cancellation, problem solving, customer retention, resolving customer complaints, and troubleshooting printers/computers through email and chat.

Well-exposed to multi-tasking, as I also engaged in other…

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Work History & Feedback

Level 1 Customer Support

593 hrs @ $4.44/hr
Earned $2,633
“Edgar has been a great long-term hire, he completed all tasks efficiently and notified me of anything that may interfere with delivery clearly and effectively.I will be hiring him again in the near future for more work of this nature.”

5.00

English Speaker For Job Searching on Craigslist

2 hrs @ $3.33/hr
Earned $7
“He's great to work with overall, will hire again in the future.”

3.90

Customer Support Representative- English

339 hrs @ $6.00/hr
Earned $1,935
No feedback given

Customer Service Email Replying

4,485 hrs @ $4.44/hr
Earned $13,342
Job in progress

EBay store manager

Fixed Price $1,317
Job in progress

Tests Taken
Name Percentile Score

Customer Service Test

80

Email Etiquette Certification

41

English Spelling Test (U.S. Version)

96

English Spelling Test (UK Version)

79

English To Spanish Translation Skills Test

10

English To Tagalog (Filipino) Translation Skills Test

58

English Vocabulary Test (U.S. Version)

95

Internet Marketing Test

17

Knowledge of Windows 7 Skills Test

53

Microsoft Word 2010 Test

75

U.S. English Basic Skills Test

71

Windows XP Test

53

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed