Susan Lane

Susan Lane

CS manager/Virtual assistant/Data entry professional UK based

Cleveland, United Kingdom

$8.89/hr

(5.00)

What's the difference
Susan Lane

Susan Lane

CS manager/Virtual assistant/Data entry professional UK based

c# 00 more less
Overview

For the last 11 years I worked for an out sourced call centre taking customer
service calls, dealing with client payment and billing systems, dealing with
data entry and customer complaints, making outbound retention and telesales
calls managing many successful campaigns such as business to business,
customer satisfaction and sales, also experienced in using VOIP/Skype and
trained to work to set targets whilst delivering excellent customer service.
Self motivated and determined with proven leade…

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Work History & Feedback

URGENT CUSTOMER SERVICE AGENT UK/USA/Candian

Fixed Price $31
“Great Job Will hire again when required.”

5.00

Join our growing team of home based virtual receptionists.

98 hrs @ $5.56/hr
Earned $544
No feedback given

5.00

Client Care Specialist - Australia

1,482 hrs
Job in progress

Market Research Interviewer (Telephone) - UK based contractors only

243 hrs @ $10.00/hr
Earned $2,428
Job in progress

Tests Taken
Name Percentile Score

Email Etiquette Certification

50

English Vocabulary Test (U.S. Version)

60

Telephone Etiquette Certification

61

oDesk Readiness Test for Independent Contractors and Staffing Managers

66