Den Edward Guevara

Den Edward Guevara

Team Leader, Team Manager, People Management , Process Improvement

Angono, Philippines

$15.00/hr

(5.00)

What's the difference
Overview

I have more than 5 years experience in the BPO/Call Center industry inclusive of more than 5 years experience as a Team Leader and also worked as an Operations Manager.

I specialize in developing agents to become more efficient in customer service. Skills include generating reports and people management. I am efficient in systematized coaching and detailed reporting as well. I am knowledgeable when it comes to bridge planning and project management as this is what I do. I have a dependable expe…

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Work History & Feedback

Expert Customer Manager

Fixed Price $120
“Thank you!”

5.00

Customer Support Team Manager

Fixed Price $60
“Thank you!”

5.00

Contract Renewal Manager

Fixed Price $40
No feedback given

5.00

Tests Taken
Name Percentile Score

Accounting Principles Test

82

Accounting Skills Test (Assets and Revenue)

95

Call Center Skills Test

93

Customer Service Test

89

Email Etiquette Certification

85

Telephone Etiquette Certification

92

oDesk Readiness Test for Independent Contractors and Company Managers

Passed