Hristiyana Todorova

Hristiyana Todorova

Customer Service, Administrative Support and Graphic Design

Sofia, Bulgaria

$6.67/hr

(4.87)

What's the difference
Overview

I have 3 years experience as Customer Support Representative, providing software support by chat, phone and e-mail for German-speaking customers.
I learned to communicate with clients online in the most efficient manner; to analize their problems and to take the appropriate decisions and actions in order to solve them. I used to handle sensitive information (IDs, credit cards etc), always keeping strict confidentiality; I learned to work under pressure and manage my time perfectly, so I can alwa…

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Work History & Feedback

Research and Data Entry Professionals

77 hrs
“Hristiyana is moving to a different project, we wish her good luck.”

4.85

Website research - German

2 hrs @ $6.67/hr
Earned $13
No feedback given

4.60

Sales Representative & Customer support

90 hrs @ $5.56/hr
Earned $498
No feedback given

Tests Taken
Name Percentile Score

Call Center Skills Test

89

Customer Service Test

89

Email Etiquette Certification

96

English To German Translation Skills Test

92

English To Russian Translation Skills Test

43

Office Skills Test

72

Spanish To English Translation Skills Test

36

U.S. English Basic Skills Test

76

Windows XP Test

58

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed