I worked in a BPO industry for almost 4 years. I handled Canadian and Australian accounts both for directory assistance. I was able to handle customer services and billing for a telecom company in UK in which i dealt with customers who have complex issues. I was a virtual assistant as well and we catered real estate companies. I also worked as an HR consultant and currently as a Payroll Specialist for Asia Pacific region for more than 2 years.
oDesk Readiness Test for Independent Contractors and Staffing Managers