rollie villaflor

rollie villaflor

Zendesk Expert

Lapu-Lapu, Philippines



What's the difference

I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk.

I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast wit…


Work History & Feedback

From to

4 hrs @ $22.22/hr
Earned $93
“Rollie is completely professional and good at what he does. I would have given a 5 score if he could have been a bit more communicative in the process with his time and hours worked. But he's very organized and knows what he's doing.”


Beta Tester - New iPhone RPG game

Fixed Price $56
“Great job!”


Web site registrations in German - ongoing 1 - 2 hours per week

11 hrs @ $3.33/hr
Earned $36
“EXCELLENT. I highly recommend Rollie for any work. He is super fast, diligent and very polite. The BEST.”


Everest Level 2 Support

Fixed Price $67
No feedback given


Zendesk setup (CRM)

16 hrs @ $14.00/hr
Earned $222
No feedback given

Zendesk and Salesforce setup

78 hrs @ $15.00/hr
Earned $1,175
No feedback given

Zendesk email workflow

11 hrs @ $22.22/hr
Earned $252
Job in progress

Zendesk Expert/Consultant

3 hrs @ $20.00/hr
Earned $63
Job in progress

Tests Taken
Name Percentile Score

Accounting Principles Test


Accounting Skills Test (Assets and Revenue)


Call Center Skills Test


Email Etiquette Certification


MS Word 2003 Test


U.S. English Basic Skills Test


oDesk Readiness Test for Independent Contractors and Staffing Managers