Herald jay C.

Herald jay C.

freelance consultant/CSR

San Carlos City, Philippines

$3.33/hr

(4.83)

What's the difference
Overview

A goal driven Customer Support Representative with five successful years of experience in customer support. Principal strengths include providing quality customer support, handling calls, managing customer expectation, and meeting performance objectives. I used to work in one of the most popular oven roasted chicken business as a Food Retail Specialist. But prior to that, I worked as a Customer Service Representative in a call center, under a cable activation campaign. I have been in the BPO ind…

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Work History & Feedback

Customer Support Representative

600 hrs
No feedback given

4.40

Sales Person

2,819 hrs @ $2.78/hr
Earned $9,155
No feedback given

Customer Service and Marketing Analyst

113 hrs @ $3.33/hr
Earned $389
Job in progress

Sales Person

480 hrs @ $3.37/hr
Earned $1,748
Job in progress

Tests Taken
Name Percentile Score

Call Center Skills Test

44

Customer Service Test

80

Outbound Sales Skills Test

66

Telephone Etiquette Certification

83

U.S. English Basic Skills Test

41

oDesk Readiness Test for Independent Contractors and Staffing Managers

Passed