We're looking for a charismatic candidate who can deal with a team of strong individuals. Someone with strong communication skills and ability to explain technical concepts clearly, as he/she will lead the technical work. The person should have everything described below (must-haves or optional), no exceptions. Their technical skills will be assessed during the job interview.
Location: Albany, NY - Government Project.
DUTIES AND RESPONSIBILITIES:
· Serves as subject matter expert for on-premise Dynamics 365 projects from inception to completion.
· Helps define and assist in the implementation of the Dynamics Customer Service toolset, build processes and configurations.
· Driven to share their knowledge with others, helping to guide technical conversations in a productive manner.
· Deep understanding of Dynamics Customer Services framework and its integrations.
QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.
Must Haves:
· 1+ Years of hands-On experience with Dynamics 365 Customer Service (on-premise)
· Experience integrating with Dynamics API using C# / Python / Javascript
· 3+ Years of experience working with Enterprise CRM Systems (Dynamics 365, SugarCRM)
· Developing plugins, actions, and assemblies for D365
· Low / No-code tools such as Power Automate and Power Apps
· Excellent multitasking and prioritization abilities
· Strong communication skills and ability to explain technical concepts
An ideal candidate would also have experience in some or all the following:
· Azure Cloud experience with App Services, App Registrations, Key Vaults, Function Apps and Service Bus
· Source Control / Git (Azure DevOps)
· Using third-party tools such as XRMToolKit and XRMToolBox
· Using Managed solutions and Dynamics deployment pipelines
· Agile-based software development using scrum or similar methodologies
· Experience with relational database management systems