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Rating is 4.9 out of 5.
4.9/5
based on 726 client reviews
  • $60 hourly

    • 5.0/5
    • (61 jobs)
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Call Center Management
    Business Analysis
  • $138 hourly

    • 5.0/5
    • (124 jobs)
    CLIENT REVIEWS - "Absolutely phenomenal Contact Center SME. I had the pleasure of working with Melissa on a number of key strategic initiatives as our company developed complex client engagement frameworks for contact center-related processes. Her expertise was so apparent that we increased her scope to assist us with developing our menu of services that would speak to decision-makers. Her background working as a senior executive overseeing contact center operations shines through. She was able to effortlessly blend her "big-thinking" strategic hat with tactical delivery. Highly highly recommend." - "Melissa is an endless source of knowledge on all aspects of call center operations and compliance. We greatly benefited from her vast experience when tackling complex use cases. She is a great professional: responsive, organized, and structured in her approach. And, importantly, a great pleasure to work with!" - "Melissa is fantastic - polished, fast, enthusiastic, accurate, detailed. I will definitely rehire her for more assignments!" - "Melissa Miller is everything and more when it comes to an outstanding freelancer! Not only did she pick up technical communication very quickly, she offered advice on how to streamline future validation/data entry. The timeline of this project was perfectly executed. I enjoyed working with her very much, and will certainly be reaching out to again in the future!" - "Highly recommend. One of, if not THE, best Upworkers I have worked with. Great work product, highly communicative, and highly responsive." - "Very competent with excellent organizational, project management, and communication skills." EXPERTISE AREAS ■ Talent Management ■ Project Management ■ Customer Experience/Quality Systems ■ AOP / P&L Management ■ Research & Competitive Analysis ■ Process Improvement / LEAN ■ Leadership Development ■ Call Center Operations PROFESSIONAL RECOGNITION  2 Time Recipient, Transformer Award, WeightWatchers International  Senior Member, American Society for Quality, February 2004 – Present  Served, NICE User Group, Board of Directors, Chief Operating Officer, 2005 – 2007  Recipient, lockline / Asurion Leadership Award, May 2002  Recipient, AT&T, Malcolm Baldrige National Quality Award, April 1997  Recipient, AT&T, Circle of Excellence Award, November 1995 Solution-focused, achievement-oriented business professional with over 20 years call center experience in leadership roles. A strong team builder and leader who enjoys the challenge of organizational transformation, people development, customer experience, and product expansion. Strong capabilities in forming and implementing innovative and creative strategies, and dedicated to the principle of continuous improvement. Able to quickly organize and develop the required rapport for success. A highly ambitious individual with excellent interpersonal skills, complemented with a dedicated and dependable work ethic.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Data Mining
    Administrative Support
    Customer Retention
    Leadership Development
    Customer Service
    Strategic Plan
    Business Analysis
    Process Improvement
    Call Center Management
  • $200 hourly

    • 5.0/5
    • (7 jobs)
    I specialize in NICE CXone inContact Studio development. I also have over twenty-five years of experience in almost every aspect of the contact/call center field. Roles and responsibilities have included agent, supervisor, IT project manager, process improvement/re-engineering, phone system administrator, interactive voice response (IVR) software development, and workforce management. Possess a solid ability to convey information in both technical and business environments. Please contact me before you reach out to Professional Services on Demand (PSOD). I can do everything PSOD can do plus much more at a much better rate. I pride myself in my ability see any changes proposed from multiple viewpoints to see how any changes would positively or negatively affect the customer/caller, the agent, the supervisor, WFM, reporting and management.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    VoIP
    System Configuration
    inContact
    Administrative Support
    Automated Call Distribution
    Chatbot Development
    Business with 100-999 Employees
    Business with 10-99 Employees
    Call Center Management
    English
  • $35 hourly

    • 5.0/5
    • (112 jobs)
    I'm here to make your communication experience extraordinary. As the driving force behind RingCentral Expert and SME, I bring a wealth of knowledge in VoIP implementation and support, specializing in platforms like RingCentral, Zoom Phone/CC, Avaya, Goto Connect, Vonage. Why Choose Me: I've always believed that expertise should come with a human touch. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With certifications in RingCentral, Avaya, and Zoom, I'm well-versed in the intricacies of these platforms. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (New upgrade) Shared lines Multi Site Hot Desking Templates / Role setup Wide billing knowledge Call logging expert / Audit trail Announcement / Audio greetings - Voice over Call Recording / Holiday Config Desk Phone Provisioning Analog line integration with RingCentral VoIP - ATA config. Integration support. Let's Connect: I'm here, ready to be your partner in enhancing your communication systems. Reach out to me right here on Upwork, and let's start a conversation. Looking forward to understanding your unique needs and finding the perfect solution for you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    PBX
    Technical Support
    VoIP Administration
    VoIP Software
    Avaya
    RingCentral Glip
    Telephone System
    IVR Software
    Telecommunications Engineering
    VoIP
    System Configuration
    System Administration
    VoIP PBX
    Phone Support
    Business with 100-999 Employees
    Call Center Management
  • $15 hourly

    • 4.7/5
    • (40 jobs)
    Lady Jovelyn Manzano, is a seasoned Customer Service expert and is currently the Chief Operating Officer at Ivoice, With over a decade of professional experience, LJ has consistently elevated customer satisfaction through exceptional service. Her diverse skill set positions her as a valuable asset to your company's success. Her expertise includes cultivating strong customer relationships, delivering exceptional service, and surpassing expectations. Throughout her career, she has effectively managed customer communications and initiatives, resulting in improved customer service, satisfaction, and retention. Furthermore, just recently, she has spearheaded an initiative to empower aspiring freelancers by founding HirewiseVA. This innovative platform provides a unique opportunity for individuals of all ages and statuses to earn while working from the comfort of their homes. This endeavor not only offers financial independence but also extends to all breadwinners who seek to supplement their income for their families. Additionally, by eliminating the need for commuting, this platform allows individuals to prioritize quality time with their loved ones, fostering stronger familial bonds and ensuring a safer and more fulfilling home environment. ⭐⭐⭐⭐⭐ Shopify ⭐⭐⭐⭐⭐ Zendesk ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Intercom ⭐⭐⭐⭐⭐ Aircall ⭐⭐⭐⭐⭐ Ring central ⭐⭐⭐⭐⭐ Konnektive ⭐⭐⭐⭐⭐ Hubspot ⭐⭐⭐⭐⭐ Freshdesk ⭐⭐⭐⭐⭐ Asana
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Email Marketing
    Lead Generation
    Appointment Setting
    Asana
    Amazon Plugin
    Customer Support
    Gorgias
    Consumer Goods
    Data Entry
    Customer Service
    Call Center Management
    Online Chat Support
    Zendesk
    Order Tracking
    Email Support
  • $35 hourly

    • 4.9/5
    • (161 jobs)
    Are you ready to elevate your sales to unprecedented heights through the power of effective digital marketing? You're in the right place. With over a decade of expertise in web marketing, I am your strategic partner for crafting impactful Facebook Ads and Google Ads campaigns. Additionally, I specialize in implementing Paid Social strategies that consistently deliver outstanding results. Your success is my utmost priority. I bring the knowledge required to create profitable marketing campaigns, optimize your conversions (both leads and sales), and significantly enhance your overall business outcomes. Collaborating with me offers you: High-Performing Campaigns: Leveraging my profound understanding of digital marketing, I will assist you in developing Facebook Ads and Google Ads campaigns that not only captivate your audience but also drive tangible sales. Tangible Results: My proven strategies have propelled numerous clients toward their marketing goals. I am dedicated to achieving tangible results that translate into increased sales for your business. Effective Budget Management: I recognize the significance of maximizing your return on investment. With my budget optimization skills, every penny spent contributes to increasing your profitability. Precise Tracking and Analysis: Utilizing tools like Google Analytics 4 (GA4) and other analytical instruments, I closely monitor your campaign's performance, making necessary adjustments to maximize results. Versatile Expertise: Beyond digital marketing, I am well-versed in various social media platforms, including Snapchat Ads, Linkedin Ads, Reddit Ads, Twitter Ads, TikTok Ads, and more. A Note on Additional Services: In addition to digital marketing, I offer high-quality virtual assistance, reliable customer support, and accurate translation services. My telemarketing skills can also contribute to driving your operations. I am the ideal partner to propel your business towards new heights of success by boosting your sales. Feel free to contact me now to discuss your project and commence our journey towards generating remarkable results together.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Digital Marketing Strategy
    Social Customer Service
    Marketing Strategy
    Google Ad Manager
    PPC Campaign Setup & Management
    Search Engine Marketing
    Call Center Management
    French
    Google Shopping
    Telemarketing
    Social Media Marketing
    Google Analytics
    Google Ads
    Lead Generation
    Facebook Advertising
  • $10 hourly

    • 4.6/5
    • (19 jobs)
    I have 14 years of experience in US healthcare and worked for multi specialty providers. I worked in major PMS & EHR software’s., ex:Kareo, Office Ally, AdvancedMD, CollabratedMD, eClinicalWorks, Practice Fusion. My experience includes Credentialing Registration, Claims Management, Billing, Collections, Patient Insurance, Data Processing, Integrity of Patient Accounts, Accounts Receivable Management. Regularly provides revenue cycle status including reports, metrics, and presentations to client and management. Resolves escalated reimbursement issues with Payors, Practice, and systems for optimal management of accounts receivable. Responsible for the overall coordination of front office duties to include scheduling, check-in, and co-pay/co-insurance collection.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Accounts Receivable
    Customer Service
    Medical Billing & Coding
    Microsoft Word
    Payment Processing
    Call Center Management
    Administrative Support
    Electronic Medical Record
    Microsoft Excel
    Data Entry
  • $50 hourly

    • 5.0/5
    • (36 jobs)
    Hi, I'm an experienced and certified Microsoft Teams voice & video engineer with a demonstrated history of working in the IT industry. As a Project Engineer i'm implementing, configuring and troubleshooting Microsoft Teams voice & video ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams room systems
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Session Initiation Protocol
    Phone Communication
    VoIP Administration
    Microsoft Power Automate
    Mitel
    VoIP
    VoIP Software
    Skype For Business
    Microsoft Teams
    PBX
    Skype
    Call Center Management
    Office 365
  • $20 hourly

    • 4.9/5
    • (105 jobs)
    Fast, smart, reliable, resourceful, result-oriented, resilient, trustworthy, and efficient. I have all the ingredients to provide the best. A born leader. A person who takes the initiative and complete responsibility for any projects or operations handled. I don't take anything for granted. I'm a person who is never tired of learning. And throughout these years of handling multiple projects, I gained more and more knowledge, ideas, and skills, making these long years of experience - priceless. I always believe that a good manager is a good doer. And I'm sure that my knowledge, experiences, skills, and resourcefulness would be very beneficial to you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Business Plan
    Social Media Marketing
    Administrative Support
    Decision Making
    Strategic Plan
    Call Center Management
    Amazon Seller Central
    Virtual Assistance
    Digital Marketing
  • $10 hourly

    • 4.5/5
    • (7 jobs)
    "It was a pleasure working with Geo, he's an extremely dynamic team-player with a positive attitude. He helped us build a custom extension for faster data transfers, numerous excel formulas to increase efficiency and helped with overall problem solving. Could not recommend him enough." - Anna S., Homr Imagine turning frustrated customers into loyal brand advocates. That's the power of a seamless, personalized customer experience. But creating it can feel overwhelming. That's where I come in. For years, I've helped startups like yours unlock the magic of customer experience to build brand loyalty. The secret? It's not magic, it's well-oiled processes, smooth communication across teams, and most importantly, interactions that make every customer feel valued. You'll see happier customers, stronger brand loyalty, and a smoother path to growth – all while maintaining the high standards you're known for in no time 🌱What I value — hard work over talent/skills (grind), perseverance and resilience (grit), and attitude for gratitude (growth). Client Feedback: 🎖️ "I love how I don't have to ask you to do things, you think creatively and where the need is and jump in and help out!" — Anna S., CFO @ HOMR 🎖️ "I monitor everyone's CSAT weekly, yours is amazing. Keep it up! If I see any improvement possibilities I'll let you know!" — Sebastian B., Customer Support Manager @ Beaconstac 🎖️ "@gio , bundle of thanks for the hard work and dedication. I hope that I’ve been a good mentor for you. I think that you are very talented, sharp minded, ambitious and loveable. The sky is the limit for you. Thanks for everything. " — Tal S., Product Manager @ Nexar ⭐Experience in Process Improvement — Building integrations using native JS programming for Chrome Extension + PaperForm to increase efficiency in real-time data recording — Building a system out of Excel file + Google App Script to efficiently migrate a legacy CRM made out of Google Sheets into a system (Start-up Data Migration) ⭐ Experience in business process outsourcing — 1 year in Healthcare Account based in US, supporting benefit calls, provider claims and disputes, and coverage for Arizona and California — 2 years in Telecommunications company, including sales and technical support (CRM) for television programming, telephone, mobile phone, internet connectivity — 2 years in Back-office support for an interior design app company based in the US, providing support for photo annotation, email support (Zendesk), product research, price validation, and product scrapping. ⭐ Experience in social media content moderation — Worked as an image annotator, content curator for a research company based in Australia, supporting large social media clients. — Certificate training in Facebook Ads and social media management for business ⭐ Experience in Marketing/ Graphic Design — National Competency Certificate holder for Visual Graphics Design with experience in Adobe Photoshop and Illustrator — Freelance digital graphic designer for event posters, product labels, logo, and branding. — Sales and marketing associate for a local distributor of an international company based in Singapore
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Community Moderation
    Management Skills
    Client Management
    Case Management
    File Management
    Incident Management
    Customer Service
    Online Chat Support
    Customer Support
    Data Entry
    Technical Support
    Phone Support
    Graphic Design
  • $35 hourly

    • 5.0/5
    • (249 jobs)
    Extensive and practical expertise in the following areas: Twilio Expertise: Proficient in Twilio Functions, Flow Studio, TwiML, and experienced with SMS and Voice API integrations. Asterisk and FreePBX: Adept at building custom VoIP solutions, ranging from complex to simple configurations, using Asterisk and FreePBX. Linux Certified System Administrator: Certified and skilled in Linux system administration, ensuring efficient and secure server management. PHP and MySQL Development: Experienced in PHP programming and MySQL database management, proficiently developing robust web applications. Android Native Development: Competent in Android native development, capable of creating feature-rich and user-friendly Android applications. Feel free to reach out, and I'd be delighted to assist you with your projects and share my insights and knowledge in these domains
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Android
    Twilio
    Linux System Administration
    Session Initiation Protocol
    Asterisk
    Flutter
    JavaScript
    PHP
    HTML5
    Node.js
    AJAX
    Twilio API
    jQuery
    MySQL
  • $25 hourly

    • 4.7/5
    • (32 jobs)
    ➡️ I'm a Web Developer/ Product Support / SME / Data Scientist. Invite me or save my profile for future reference. Always happy to help. ➡️ Skills: ★ WordPress ★ WooCommerce ★ ACF - Advanced Custom Fields Pro ★ JavaScript ★ Troubleshooting and fixing WordPress errors ★ Elementor/ Pro ★ Responsive, Mobile-Friendly ★ Page Speed Optimization / Lighthouse scores ★ Theme Customization ★ Redirects ★ Security (Wordfence, etc) ★ GravityForms ★ Google Analytics, HotJar, Facebook Pixel and other snippets ★ Webflow Development ★ Alpine. JS ★ Tailwind ★ Product/Project Management ★ Data Analysis I'm available to start ASAP.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Task Coordination
    Laravel
    PHP
    Project Plans
    Communications
    Email Support
    Management Skills
    Digital Project Management
    MySQL
    Product Onboarding
    WordPress
    Technical Project Management
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Hello, my name is Gabriela Y. I'm a Sales manager, Sales Inventory and staff management. I worked in Sales Area and giving support to customers in a Clothing Store during 5 years. I always be able to assistance in all process of your company that will be required, look for quick and easy solutions in any task.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Sales Leadership
    Customer Support
    Zendesk
    Sales Management
    Sales & Inventory Entries
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Je me présente Tatiane. Assistante virtuelle spécialisée dans la gestion de la relation client en B to B et en B to C depuis 2012. Je me suis focalisée principalement dans la gestion du SAV et du SAC dans le e-commerce depuis 2020. Organisée, impliquée, empathique et dynamique, en tant que professionnelle, je suis prête à vous aider dans le développement de votre activité. Vos objectifs seront les miens et j'aime ce que je fait, c'est l'un des critères qui me permettent d'être productive et engagée dans ce domaine. Cordialement
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Zendesk
    Stripe
    Crisp
    Phone Support
    Email Support
    Online Chat Support
    Proofreading
    Customer Satisfaction
    Customer Service
    Virtual Assistance
    Canva
    French
    General Transcription
  • $10 hourly

    • 4.0/5
    • (1 job)
    Dedicated and results-driven professional with a passion for leadership and management. Seeking a challenging role in the call center, or customer service industry, where I can leverage my coaching and effective feedback skills, team management expertise, critical thinking, data management, and time management abilities. With a track record of achieving results through team leadership and problem-solving, I am committed to driving success within the organization while nurturing individual development and goal attainment.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Community Management
    Social Network Administration
    Translation
    Virtual Assistance
    Marketing
    Customer Experience
    BPO Call Center
    Coaching
    Leadership Development
    Data Entry
    Customer Service
    Internal Reporting
    Microsoft Excel
    Data Analytics
    Call Center Management
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    I'm a young and motivated person, who can easily fit in and be part of something bigger. I'm mostly looking for a workplace where I can grow and be appreciated. I love a good challenge. If you're looking for a friendly and patient person to talk to your customers or lead your team, look no further. I am going to list some of my best traits below: Great with a computer and very tech savvy, I also have an ECDL Certificate to back this up. Experience in the Customer Service Operations field in a Managerial Role. Very patient and a great communicator. My English Writing and Speaking skills are fluent. I learn very fast and can get used to any work environment.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Data Management
    Product Knowledge
    Data Analysis
    Following Procedures
    Microsoft Word
    Microsoft Excel
    Dental Care
    Word Processor
    Light Bookkeeping
    Medical Transcription
    Customer Service
    Customer Onboarding
    Order Tracking
  • $79 hourly

    • 4.4/5
    • (316 jobs)
    Hello, Everyone. Diligent Information Technology Specialist with thorough hands-on experience in conceptualising, overseeing, and executing revenue-generating projects of different complexity and intensity. Determined to bring high standards, transparency in client engagement and full commitment to each assignment and I am excited to collaborate with the brightest minds in the industry. More than 2500 of hours @Upwork Over 10 years proven track record of success in cross-continental project management Skills: * Systems administration: Linux (RedHat, Debian, Ubuntu), FreeBSD, Windows * Network administration: VLAN, VPN, Wireless networks, Network equipment management (HP, Cisco, Huawei, Juniper), Deep understanding of network architecture * Wireless: Aruba (WLC, Clearpass) , Fortinet, Aerohive, Cisco (WLC) and Meraki * Routing technologies: BGP, OSPF, EIGRP, IS-IS, RIP, Static routing * High availability: active-passive clusters (HSRP, VRRP, JRRP), load-balancing techniques * Security: firewalling (ASA, FWSM, Fortigate, Juniper including SSG, SonicWall,pfSense), antivirus techniques, antispam techniques, PKI, IDS/IPS, RADIUS (Windows / FreeRadius based) * Voice and Videoconference: Polycom, Skype, Cisco (VCS, CCM, CUCM, Unity, IMP), Nortel, Asterix type (TrixBox, Elastix, etc.) * Network Management Systems: CIsco Prime, Cacti, PRTG, Zabbix, NAGIOS
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Cisco
    AWS Systems Manager
    Security Assessment & Testing
    Database Administration
    Firewall
    Cloud Architecture
    Network Penetration Testing
    Cisco Certified Network Professional
    Network Administration
    Microsoft Office
    Network Security
    Fortinet
    VoIP
    Network Design
  • $20 hourly

    • 5.0/5
    • (21 jobs)
    Looking for a real specialist in a Contact Center World? I'm always happy to help and apply all 10 years of my Call Center experience! I'm a reliable, enthusiastic and hardworking person. I've started as a regular Customer Service agent and achieved a WFM(Workforce Management) Team Manager position. Throughout this path, I had a chance to work as a Sales Agent, a Customer Service Team Manager, started a "Follow Up" Team from the scratch (including handbook development) Finally, I've built a Workforce Management Team and had been running this Team as a Manager for around 5 years.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Microsoft Excel
    Data Analysis
    Technical Support
    Customer Service
    BPO Call Center
    People Management
    Customer Support
    Sales
    Analytics
    Call Center Management
  • $30 hourly

    • 4.7/5
    • (121 jobs)
    I have 17+ Years of experience as a Data Administrator as well as Lead Generation/List Building. I have recently just finished learning AI and Machine Learning using Python. I have completed a course on BeautifulSoup with Web Scraping. I can also scrape Directory using UBOT, and scrape businesses from Google Map, and Yellow pages using Local Scraper. I have paid access for background checks to verify correct info for each lead and can do a reverse lookup by only using the address. Specialty: Lead Generation, Web Research, Email Extraction, Phone Number Extraction, Data Entry, Data Researcher, Online Research, Data Scraping, Data Extraction, Data Migration, Data Mining, List Building, Product Listing, and Marketing Research, Google Spreadsheet / Excel Formula Expert. Tools: Google spreadsheet, Excel, LinkedIn Sales Navigator, UBOT, Local Scraper, Zoominfo, Adapt.io, Apollo.io, Outreach.io, Hubspot, Neverbounce, Hunter.io, Snov.io, Lusha, LeadIQ, Zoho CRM, Salesforce, Beenverified, Hubspot Best, Brent
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Web Design
    Direct Marketing
    Advertising
    Call Center Management
    Telemarketing
    Sales Lead Lists
    Lead Generation
    Data Mining
    Data Entry
    SugarCRM Development
    UBot Studio
    CRM Software
    Zoho CRM
    Data Scraping
    Data Extraction
  • $10 hourly

    • 4.7/5
    • (12 jobs)
    I have an entrepreneurial mindset with abilities to think outside the box. I'm very creative, and a problem solver who will always look for solutions to any problematic situation. I'm capable of working autonomously, and I'm also a great team player. I like to lead by example and enjoy taking on complex tasks to challenge myself. I have solid Virtual Assistant knowledge backed by the customer relations experience I have gained in the last nine years. I will bring many skills and abilities to your Company. I'm skilled in building rapport, and I have no issues handling objections. My Virtual Assistant experience has been with Wholesale Real Estate, Social Media Marketing, and Telephone Sales. I'm proficient with cold calling B2B, B2C, inbound and outbound, Lead Generation, Lead Manager, Appointment Setter, Acquisitions, Transaction Coordinator, Loan Officer, and Debt Collector. I also worked in customer service. I am charismatic, and ambitious, with a never-give-up attitude, I take pride in being a fast learner and follow instructions very well. I will bring to your project excellent organizational skills, I am tech-savvy, and I'm fluent with Google sheets, Google Drive, WordDocs, Dropbox, Asana, Slack, Trello, and many other office-related tools. I'm familiar with many dialers, CRMs, and software for wholesaling residential and vacant land/lots, like Mojo, Xencall, CallTools, Podio, FreedomSoft, REIReply, Propstream, Batchdialer, to name a few, and I'm always eager to learn any new tools. I can assure you, that my dedication and commitment to fulfilling my duties, my ability to overcome objections, and my undeniable passion for success all make me a great candidate for your remote project. I offer my experience and excellent work ethic to ensure it meets and exceeds the expectations of all parties involved. I appreciate any consideration and I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Data Mining
    Transaction Processing
    Data Entry
    Google Sheets
    Business Development
    B2B Marketing
    Cold Calling
    Microsoft Excel
    B2C Marketing
    Lead Generation
    Social Media Marketing
    Sales & Marketing
    Real Estate
  • $50 hourly

    • 5.0/5
    • (29 jobs)
    Customer Oriented, Fast Learner, Adaptable to changes, Proactive, Management Skills, Good Communicator
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Business Operations
    Customer Service Analytics
    Customer Satisfaction
    BPO Call Center
    Quality Control
    Translation
    Training
    Project Management
    Training & Development
    Customer Service
    Customer Service Training
    HR & Business Services
    Call Center Management
  • $25 hourly

    • 4.6/5
    • (82 jobs)
    Hello! Thank you very much for taking the time to review my profile. I am an online professional with experience in a lot of areas. Areas of expertise: Technical & Non-Technical: I cater to Zapier automation, WordPress edits, customer service, appointment settings, sales, and other virtual assistant positions Data Entry Expert: • Data entry, web search, data mining, data processing, copy typing, excel, word, powerpoint, PDF conversions, XSN conversions. I guarantee your satisfaction. • 24/7 service. • Fast and accurate service. • On-time delivery. • Best Prices. As a freelance virtual assistant, I currently provide a number of services for my clients including document preparation maintaining files, and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail-oriented and organized professional, I take pride in completing assignments on time and with accuracy. I can type 60 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills to your company as your Virtual Assistant. I am a self-starter and have a complete in-home office set up. So I’m ready to begin work as your virtual assistant as soon as possible and welcome you to contact me to set up an interview at your earliest convenience. Thank you so much for your time and consideration.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Marketing Automation
    Build Automation
    Marketing Campaign Setup & Implementation
    Automation
    Scheduling
    Google Workspace
    Customer Service
    BPO Call Center
    Form Completion
    Zapier
    Analytics
    Data Collection
    Social Media Management
    Phone Support
    Call Center Management
  • $16 hourly

    • 5.0/5
    • (6 jobs)
    If you need someone who is both certified in teaching English as a foreign language and has clear and understandable speech and who also has experience in dealing with customers on an intimate level, then I am the worker that you've been looking for! I am experienced with cold-calling, data management, appointment setting, and customer relations. I also am well versed with CRM and telephony software to manage customer accounts and take and manage orders. I look forward to working with you and seeing our success together!
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Chatbot Training
    Editing & Proofreading
    Order Processing
    Order Management
    Appointment Setting
    Cold Calling
    Sales
    Market Research
    Customer Support
    Online Chat Support
    Virtual Assistance
    Data Entry
  • $13 hourly

    • 4.6/5
    • (51 jobs)
    33 years of age from Philippines. Finished my studies in a university for four years and have been an exchanged student in Thailand for a year. Took up Educational Course major in English and graduated as Cumlaude in the class. I’m a proactive Customer Service guru with 10 years of experience handling various functions of Customer service, from answering phone calls, inbound and outbound, email marketing, virtual assistant, chat support, social media marketing, tele marketing, cold calling, real estate management, all there is in a customer service genre of tasks. What stands out most for me, which I believe my very forte is on sales, "all-time" hitting targets and metrics. I have always developed and utilized various skills to help achieve results and contribute to my company’s productivity. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player. I'm a person who thrives in a fast-paced environment so right now I'm looking for a bigger challenge, and an opportunity to apply my customer service experience and problem-solving skills in your company:)
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    Customer Service
    Inbound Marketing
    Sales
    Technical Support
    Outbound Sales
    Online Chat Support
    Administrative Support
    Internet Marketing
    General Transcription
  • $13 hourly

    • 4.9/5
    • (61 jobs)
    I am hardworking and reliable. In my 16 years experience in a call center industry I had developed my ability to give a good customer service relationship and a Sales person characteristics
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Outbound Sales
    Business Development
    Sales Lead Lists
    Administrative Support
    Cold Calling
    Email Communication
    Customer Relationship Management
    B2B Marketing
    Customer Retention
    Technical Support
    Customer Service
    Online Chat Support
    Team Management
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    Dedicated and results-driven Customer Service Specialist with over 8 years of combined experience in contact center environments and freelancing roles. Proven expertise in delivering exceptional customer support, problem-solving, and relationship management. Adept at adapting to various industries and technologies, consistently achieving high customer satisfaction rates. Key Skills: Customer-Centric Approach: Passionate about delivering top-notch customer experiences by actively listening, empathizing, and resolving issues promptly. Multichannel Communication: Proficient in providing support across diverse communication channels, including phone, email, chat, and social media, ensuring consistent service quality. Problem-Solving: Skilled at identifying root causes of issues and implementing effective solutions to enhance customer satisfaction and operational efficiency. Product Knowledge: Extensive product and service knowledge across various industries, enabling accurate information delivery and upselling opportunities. Adaptability: Quick learner who easily adapts to new software, processes, and industry requirements, ensuring seamless transitions. Team Collaboration: Collaborative team player known for working harmoniously with colleagues to achieve team goals and enhance overall customer service quality. I can work on shifting schedules with the US, Canadian, and Australian time zones.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Graphic Design
    Cold Calling
    Email Communication
    Bookkeeping
    Telemarketing
    Customer Service
    Administrative Support
    Data Entry
    Calendar Management
    Lead Generation
    Phone Support
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    I've been in the business for more than a decade and still counting (customer service, sales, appointment setting, VA). I was exposed to different accounts like credit cards, insurance, telecommunications, MCA and payday loan, credit score check, real estate, VA and sales assistant for an EMR and Buybacks company, lead gen for used mobile homes and RV's, lead qualifier and data entry. My main objective is to give the best quality customer service there is. I am seeking opportunities to improve my skills and knowledge and to broaden my horizon.
    vsuc_fltilesrefresh_TrophyIcon Call Center Specialists
    Project Management
    Lead Generation
    Data Entry
    Customer Service
    Electronic Medical Record
    Sales
    BPO Call Center
    B2B Marketing
    Cold Calling
    Call Center Management
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