Upwork home
Sign up
Secondary

Hire the best Zendesk specialists

Check out Zendesk specialists with the skills you need for your next job.
Hire freelancers
Clients rate Zendesk specialists
Rating is 4.6 out of 5.
4.6/5
based on 4,989 client reviews
  • $95 hourly

    • 4.9/5
    • (123 jobs)
    I am a former Customer Experience manager, now specializing in Zendesk optimizations and implementations. I am Zendesk certified and have extensive experience in all Zendesk products - Support, Sell, Talk, Email, Explore, Guide, Gather (Community Forum), Chat, Messaging, Chat bots. If you provide or share any process documentation that exists today, I can easily translate that into "Zendesk Speak" and build your system. I believe simplicity serves not only customers, but your agents as well. My experience includes: Support - + Business Rules /Automations with or without API integrations (Support) + Tagging tickets and identifying them quickly in Explorer reporting or automations + Conditional Ticket Forms + Macros which populate all fields and update statuses + Social support (Twitter/Facebook/Instagram) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Help Center (Guide) + Answer Bot (Support) + Talk (Support or Sell) i.e. different phone systems + Chat with messaging, chat bots or simply forms + Installation of 3rd party apps + API integration with other systems + Custom side bar apps for common use cases (see account details, refund_ In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Client Management
    KPI Metric Development
    Zendesk API
    System Administration
    Ticketing System
    Customer Retention
    Customer Satisfaction
    Employee Training
    Customer Experience
    Process Improvement
    Customer Support
  • $20 hourly

    • 5.0/5
    • (5 jobs)
    Customer Success Specialist & Lead | Multilingual | E-commerce Expert Greetings! Thanks for checking out my profile 😊. I am a Customer Success Specialist with a rich background in providing exceptional customer experiences for over 6 years. My commitment revolves around delivering optimal solutions to customer inquiries, and recognizing the profound impact of satisfied customers on a company's success. Professional Journey: Customer Support Team Leader: As a Customer Support Team Leader, I have excelled in establishing KPIs, setting and achieving goals, and guiding teams to success. My focus extends beyond supervision – I am dedicated to empowering team members to develop their skills effectively. Language Proficiency: Fluent in both Spanish and English, I bring strong linguistic skills to the table. As a journalist, I possess extensive grammar and punctuation knowledge, enabling me to excel in translations. I've served as a translator for E-commerce ventures, contributing to seamless communication. Technical Skills & Efficiency: Typing at 50 WPM with 100% accuracy, I ensure swift and precise responses. Proficient in platforms such as FreshDesk, ZenDesk, Live Chat, Gorgias, Etsy, Shopify, and more, my expertise spans diverse E-commerce models including Dropshipping, Brand Stores, Clothing Stores, Print On Demand, and SaaS. Adaptable Learner & E-commerce Aficionado: I am always open and eager to learn, continually embracing new technologies and strategies that contribute to the highest level of customer support excellence. Let's Connect! Contact me – I would be delighted to explore collaboration opportunities and contribute to your company's success. Have a fantastic day! Best Regards, Jaimeth 🚀
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    CSS
    Email Communication
    HTML
    Order Tracking
    Troubleshooting
    Microsoft Excel
    Shopify
    Gorgias
    Problem Solving
    Ticketing System
    Customer Support
    Technical Support
    CSV
    Freshdesk
  • $200 hourly

    • 5.0/5
    • (70 jobs)
    I own and operate my own Zendesk consulting firm, and my team and I have extensive experience implementing, enhancing, and maintaining Zendesk instances at all subscription levels (Team, Growth, Professional and Enterprise). We manage multiple Zendesk accounts for clients on a daily, weekly, or monthly basis, and are an official Zendesk Premier Partner as well as Certified Zendesk Support Admins. We've created thousands of macros, tags, triggers, and automations. If you're just starting out, we can help you connect and set up email accounts, route messages to the proper teams, and customize your account settings via ticket, organization, and user fields. If you're looking for further customization via apps and API connections, or want to improve your CX with Guide or implementing a bot, we are well-versed in those areas, too. To learn more about the work we do in Zendesk, feel free to visit the Zendesk page of my website, which is listed in the Portfolio section. Now that you know what we do, here's a little about me personally: I earned my undergraduate degree in 2006 from Whitworth University while double majoring in Economics and Business Management, then completed my MBA at the University of Colorado in 2012, shortly after my wife and I celebrated the birth of our first son. I enjoy engaging with organizations who are interested in automating and integrating software solutions as a means of utilizing their technology to the fullest. I am confident that we can help you and your team create more efficient, streamlined processes that generate real time and money savings for your business.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Automation
    API Integration
    Zendesk API
  • $18 hourly

    • 5.0/5
    • (174 jobs)
    A blogging and writing rockstar, I have blogged on my own sites for 10+ years, as well as for others. I love to write, and writing is both relaxing and fun for me. I absolutely love writing movie, product, and television show reviews. However, I am pretty much adaptable to most any niche, as I am big on research. If I don't know it, I will learn it. I am more than happy to give my honest opinion as well as interjecting my personality into the piece. I take pride in all I do, putting my best foot forward, and this more than shows in my work. If you need someone to write blog/articles or reviews for you, look no further, you have found the best out there. I also have several years experience in customer service. If you need a top-notch, rock-star customer service agent then look no further. I live to help the customer and it shows in my attitude. I make the customer feel like they are number one, and do not allow them to leave disappointed. I have only the best interests of both my client and the customer in mind. Everything else is left at the door. I work hard for my clients, and that shows through my reliability. I have a cheerful, upbeat personality, that shines through to the customer. They are able to hear the *smile* in my voice, and that ingrains trust in their perception of me and my client. I have experience in inbound telephone handling, order taking, data entry, and inbound sales. If you are looking for one of the best customer service reps out there, look no further, you have found her.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Data Entry
    Slack
    Rackspace
    Email Etiquette
    Email Support
    Zoho CRM
    Order Entry
    Community Management
    Customer Support
    Google Docs
    Blog Writing
    Amazon
    Shopify
  • $10 hourly

    • 4.8/5
    • (54 jobs)
    ⭐ Consistent Top-Rated Plus Freelancer with 100% success score for many years ⭐ Featured on the Upwork website to represent the customer service category ⭐ 26k total work hours on Upwork Looking for a Customer Service Representative? End The Search Today! My name is Aiana, started freelancing in 2013 during my college years and delivering top-notch customer service field for more than 9 years. I am here to help you scale and grow your business and maintain good relationships with your customers by providing top-notch and first-class customer service. Throughout my freelancing journey, I've learned different tools and techniques. I'd love to be a part of a team where I can excel, grow and share my skills. Experiences with: Zendesk Gorgias LiveChat Intercom Jira Monday.com Slack Zoho Pipedrive Shopify Woocomerce Stripe Xero Quickbooks MYOB and much more! I'm very comfortable with technology, I am tech-savvy, and can type 90-105WPM. Looking forward to working with you. Aiana O.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Live Chat Software
    Ecommerce Order Fulfillment
    Social Customer Service
    Shopify
    Logistics Management
    Dropshipping
    Customer Service
    Virtual Assistance
    Gorgias
    NetSuite Administration
    Technical Support
    Online Chat Support
    Phone Support
  • $10 hourly

    • 4.9/5
    • (7 jobs)
    I have worked as a virtual assistant for 5 years, helping clients achieve their goals in a clear and effective way; I have a degree in HR, I have carried out administrative activities, project manager activities that will help you meet your goals. I have experience with Desku, Basecamp, Zendesk, Pressero,Monday, Liondesk, process street among others I´m proactive, organized and I have good comunications skills, bilingual (english and spanish). I am always ready to overcome new challenges and work diligently as I continue to grow and gain experience in my professional life.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Project Management Support
    Phone Support
    Recruiting
    Payroll Accounting
    Administrative Support
    Google Docs
    Google Sheets
    Task Coordination
    Scheduling
    English
    Virtual Assistance
  • $12 hourly

    • 4.0/5
    • (2 jobs)
    With over 7 years of experience in the service industry, including freelance work as a Web Developer, I bring a wealth of expertise gained from reputable companies such as AT&T, Microsoft, and Samsung. I pride myself on being a dependable and diligent professional dedicated to delivering exceptional customer service. Key highlights of my background include: -- Extensive support in troubleshooting Microsoft Operating Systems, serving in Tier 2 Support roles. -- Effectively managing multiple tasks while maintaining a high standard of service delivery. -- Proficient communication skills across various channels including phone, chat, and email. Some of the platforms and tools I am proficient in using include: Skype Slack ZOHO Mail Shopify Microsoft Office CRM systems ObayShop Intercom LivePerson Clickfunnels Aweber Dropfunnels Wordpress Convertri I am committed to utilizing my skills and experience to contribute effectively to your projects and exceed your expectations.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Retention
    Ticketing System
    Slack
    Facebook Ads Manager
    Technical Support
    Email Automation
    ClickFunnels
    Customer Support Plugin
    WordPress Development
    Advertising Illustration
    AWeber
    Email Support
    Microsoft Office
  • $42 hourly

    • 4.9/5
    • (266 jobs)
    TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ I am Top rated certified Zendesk expert (10+ yrs), Freshdesk expert (7+ yrs), Kustomer Expert(3+ yrs), Gorgias expert(2+ years), Shopify Expert (5+ yrs), .Net expert (13+ yrs), Zapier and CRM Expert (Salesforce, Zoho, Hubspot, Helpscout) As a Zendesk professional consultant, I can help you with the following: ⭐ Zendesk's new account setup and configuration using best practices. ⭐ Improve current ticket workflow to speed up the reply process and prevent skipping of tickets. ⭐ Setting up automatic replies with best article suggestions from the Zendesk Guide and facilitating customers to close tickets themselves. ⭐ Clean up the Zendesk environment to speed up the ticket resolution process. ⭐ Creating insights to measure the agent's performance and your product performance. ⭐ Customize your Zendesk instance to your brand identity. ⭐ Zendesk adminstration. As a Zendesk freelancer, my skills include:- ✅ Workflow setup (Triggers, Automations, Targets, SLAs) ✅ Channels setup (Support, Help center / Guide, Chat, Talk, Text) ✅ Data Migration from any other support System like Email or any CRM. ✅ Multi Branding setup ✅ Zendesk Helpcenter (Guide) theme designing and customization (Branding) ✅ Zendesk Gather (Community) designing and customization (Branding) ✅ Zendesk Email template designing and customization (Branding) ✅ Zendesk custom app development. ✅ Working with Custom objects in Zendesk Sunshine. ✅ Zendesk integration services (ZIS). ✅ Zendesk email setup. ✅ Host mapping ✅ Zendesk Talk set up with IVR. ✅ Zendesk Text set up ✅ Zendesk Chat (Zopim) Setup and customization ✅ Zendesk Messaging bot flow setup. ✅ Answer bot set up and customization. ✅ Social media integration (Facebook, Instagram, Youtube, Whatsapp, Messenger). ✅ Basic and advanced reporting and insights in Zendesk Explore ✅ Zendesk integration with other applications like Salesforce, Zoho, intercom, Twilio, etc ✅ Zendesk custom request form development. ✅ Zendesk custom integration with any other third-party applications. ✅ Zendesk Sell setup and customization As a Freshdesk Developer, my skills include:- ✅ Support email channel setup ✅ Freshchat setup ✅ Linking social media accounts to Freshdesk ✅ Voice support setup ✅ Setting up workflows (Creating Automation, Scenario Automation etc) ✅ Ticket templates and forms setup ✅ Setting up Canned Responses ✅ SLA's ✅ Multiple Products. ✅ Helpdesk user interface development ✅ Setting up role-based users ✅ Freshdesk custom app development ✅ Email commands ✅ Setting up multiple products with Freshdesk. ✅ Freshdesk integration with other apps. ✅ Freshsales setup and customization ✅ FreshTeam setup and customization 🏆 I have experience in implementing Zendesk for many large clients. Many of them are the Big companies having more than 50 agents and serving around 5K tickets daily with an average CSAT of 94%. I have gained a unique approach to Zendesk implementation, and I can suggest to you the best possible workflow per your business needs. 🏆 I am a certified Zendesk admin (administrator) and certified Zendesk app developer (programmer). 🏆 I am a top-rated Zendesk specialist with more than 24000 hours of work experience on Upwork. Please check my work history of more than 250 successful projects for proof of providing you 100% genuine work. 🏆 I have a Master of Computer Applications (MCA) degree. ⭐ I have also set up and managed several marketing campaigns for manufacturing companies, real estate, training institutes, and online stores, using various email marketing and marketing automation software such as Mailchimp, Act-on, Marketo, Aweber, Sendgrid, Sharpspring, etc. ⭐ I also have well-versed experience in WordPress, including DIVI theme and others. ⭐ I have good experience in customizing Shopify. Following are the other areas of my expertise: ⭐ C# ⭐ ASP.Net ⭐ ASP.Net MVC ⭐ Windows Forms ⭐ Linq ⭐ Entity Framework ⭐ Javascript ⭐ Jquery and its plugins ⭐ Node js ⭐ React js ⭐ Microsoft SQL Server ⭐ SQL Server Reporting Services ⭐ Windows Services ⭐ Web Services and WCF ⭐ API Development ⭐ Third-party API integration ⭐ Creating custom apps and Zaps in Zapier. ⭐ CRM API integration with Zendesk (Salesforce, Zoho, Hubspot, etc.) ⭐ WordPress ⭐ Woocommerce ⭐ HTML 5 and CSS3 ⭐ Bootstrap ⭐ Liquid template language 🙏 Please Feel free to invite me to your jobs. I will be available for a free call to discuss your requirements.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Relationship Management
    Gorgias
    Help Scout
    API Development
    Scripting
    API Integration
    Shopify Theme
    Freshdesk
    Microsoft SQL Server Programming
    jQuery
    Zendesk API
    JavaScript
    Email Marketing
    Shopify
    HubSpot
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    Hello! I'm Louie, and for the last 11 years, I've been deeply immersed in the world of customer service. This journey has been incredibly rewarding, shaping me into a seasoned professional committed to excellence in every interaction. In addition to my hands-on experience, I've had the privilege of leading and managing a dynamic team. This role has honed my leadership skills, teaching me how to inspire and motivate my team to deliver their best work, adapt to various situations, and maintain a consistently high standard of customer service. My academic background in Computer Engineering and Computer Science, combined with a six-year stint at a major IT firm, has equipped me with a solid foundation in technical and web support. This experience has been invaluable, allowing me to offer unparalleled service and support to my clients. My expertise isn't just technical; it's also practical. I'm well-versed in a variety of WordPress plugins like Memberium and LearnDash, CRM systems including ActiveCampaign and Infusionsoft, and support tools such as Intercom, Zendesk, and FuseDesk. I also have hands-on experience with WordPress Themes, particularly Divi from Elegant Themes. I'm on the lookout for a new professional family—a place where I can bring my wealth of experience and, in turn, be challenged to grow even further. Continuous learning is a big part of who I am, and I'm eager to apply my skills in new ways, help a business flourish, and learn new things along the way. I'm confident in my ability to bring exceptional service, dependability, and growth to your team.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    WordPress
    HTML
    JavaScript
    CSS
    Technical Support
    jQuery
    PHP
    Customer Support
    Administrative Support
    Online Chat Support
  • $100 hourly

    • 5.0/5
    • (15 jobs)
    My passion is creating continuously great customer service experiences. While many can implement the technical aspects of Zendesk, my background in operations and customer service management sets me apart. I oversaw operations at Mellow Inc, from product concept through more than 2400 units deployed and supported. Before Mellow, I scaled Kumu Wellness from a one person department to over 300 in less than 12 months. These experiences and many more allow me to guide companies experiencing growth far better than most. I see a larger picture and I know how to look out for pitfalls along the way. I specialize in working with small companies that have reached the stage where a structured approach to scaling is required. I can help you streamline your support and operational departments, and I am happy to take on projects that require a short or long term commitment. Regardless of project timeframe I always focus on building transparent processes that reflect business goals and deliver consistent customer experiences over the long-term. Here is a quick overview of what I can help you with: - Customer self-help. Creating a strategic Help Center/FAQ - Automating and streamlining ticket processing. Setting up macros, triggers and automations that utilize all of Zendesk's tools - Team building. Establishing a coherent onboarding process to make scaling easier. - Data drives everything. Standardized reporting through Zendesk providing transparency to all stakeholders. A fast pace of iteration allows processes to be maintained proactively in a competitive environment. - Translating business requirements into actionable tasks for software/development staff. Typically I approach projects in the following way: - Get a general understanding of the business. - Analyze current infrastructure. - Generate a proposal, so you understand exactly how I will reach your stated goals. Get in touch, lets discuss how I can help your business reach your goals!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Google Apps Script
    Logistics Management
    Mailchimp
    Customer Service
    Trello
    Shopify
    Startup Consulting
    WordPress
  • $11 hourly

    • 5.0/5
    • (3 jobs)
    .
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Google Sheets
    Office Administration
    Sales
    Data Analysis
    Technical Support
    Financial Management
    Customer Service
  • $20 hourly

    • 4.9/5
    • (64 jobs)
    I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    WordPress Development
    Chatbot Flow Design
    Analytics
    Ticketing System
    HubSpot
    Gorgias
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • $13 hourly

    • 5.0/5
    • (1 job)
    I am Looking for a Home Office Job as a Customer support agent. I am working very disciplined and efficient. I was born and raised in Germany so I am looking for a Job preferably in German Language. I am looking forward to hearing from you as soon as possible to convince you of my abilities.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Service
    Gorgias
    Adobe Photoshop
    Microsoft Windows
    Apple iWork
    Adobe Inc.
    Shopify
    macOS
    Microsoft Office
    English
  • $15 hourly

    • 4.0/5
    • (3 jobs)
    I believe I am an excellent fit for the job you require and I am highly prepared to provide valuable assistance. I kindly request the opportunity to discuss my qualifications in further detail. Please allow me to support your project effectively and efficiently. As a seasoned professional with over 14+ years of experience in customer service, administrative support, data entry, and general assistance, I have consistently demonstrated my ability to drive optimal efficiency and deliver exceptional results. Throughout my career, I have excelled in various responsibilities, including accurate data entry, report generation, effective project management, and delivering superior customer service with meticulous attention to detail. These experiences have equipped me with the necessary skills and expertise to thrive in a role of this nature. Key highlights of my experience include: ✔Proficiency in English language fluency, ensuring effective communication. ✔Advanced skills in MS Word, MS Excel, Google Docs, Google Sheets, and similar software, with a typing speed of 62 wpm ✔A proven track record of performing diverse administrative support functions, encompassing data entry, reporting, and other vital tasks. ✔Demonstrated ability to work autonomously, exhibiting exceptional self-direction and minimal need for supervision. ✔Exceptional attention to detail and exemplary writing skills, facilitating the creation of concise and precise notes in repair tickets, emails, and all forms of correspondence. ✔Proficient multitasking capabilities within fast-paced, deadline-driven environments, consistently displaying top-level prioritization and fostering excellent interpersonal relationships. With regards to my technical background, I bring the following valuable competencies: ✔Extensive experience in provisioning and circuit design. ✔Familiarity with trouble ticketing systems and prior involvement in repair center or network operations center (NOC) support. ✔Expertise in testing and fault isolation on layers 1 and 2 of the OSI model. ✔Collaboration experience with major carriers such as Verizon, AT&T, CenturyLink, and others, as well as customer vendors and technical support NOCs. ✔Adept handling of inbound and outbound technical calls from diverse stakeholders, including customers, agents, and transport partners. ✔Proficient creation of internal trouble tickets and carrier tickets, implementing corrective actions, and effectively engaging the appropriate parties for timely issue resolution. ✔Comprehensive knowledge of WAN/LAN technologies and topologies. ✔Familiarity with leading router brands such as Cisco, Juniper, and Adtran. ✔A thorough understanding of originating and terminating call flows. ✔Prior exposure to working with competitive local exchange carriers (CLECs) and proven expertise in T1, fiber, and DS3 repair. Combining my diverse skill set and technical proficiency, I am confident in my ability to make a significant contribution to your project. I am eager to apply my knowledge and provide exceptional support tailored to your specific needs. Thank you for considering my application. I eagerly anticipate the opportunity to discuss my qualifications further. Please do not hesitate to reach out with any additional questions or information you may require.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Technical Support
    Order Entry
    Telemarketing
    Email Marketing
    Customer Service
    Scheduling
    Customer Support
    Provisioning
    Cold Calling
    Online Chat Support
    Data Entry
    English
    Real Estate
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Need an EXPERT CUSTOMER CARE SPECIALIST for the long haul? 🦸⚡Client-Centered and Results-Driven 👝💰Cost-effective and Tech-savvy ⚡💻High Speed Internet and Reliable Equipment Here's what clients book me for. 👇 🔥 I AM CLIENT-CENTERED. I put focus on providing value and the best quality of work for my clients in order to earn their trust. My first client on Upwork has allowed me to earn more than $10,000 and a 5-star rating which catapulted me to become a TOP-RATED FREELANCER. I always put myself in the client's perspective so I can learn and understand what they need. My client's needs go first before anything else. 🔥I VALUE RESPONSIVENESS AND COMMUNICATION. Communication is integral in any successful business. I make sure that I maintain an open line of communication between me and my client at any given time. This practice allows business continuity that is vital in customer retention. 🔥I ALWAYS FIND SOLUTIONS. In any business, problems and challenges always emerge. In difficult situations, I rise to the occasion and find a good solution to fix what can be fixed, address what needs to be addressed and make a reasonable compromise when needed. 🔥I DELIVER. Assuring my client that they are only receiving nothing but the best service is my primary focus. I always think of what I can GIVE rather than what I expect to RECEIVE. I believe that I will reap the rewards of my hard work and passion if I continue to be the best in what I do. *** 🧰Tools that I use for my Customer Support tasks: ▪ Zendesk ▪ Google Suite ▪ Microsoft Office ▪ Sticky.io ▪ BigCommerce ▪ WooCommerce ▪ Shopify ▪ Slack ▪ Asana ▪ Tazapay, Airwallex, Recharge ▪ Front, FastMail, Tidio If you need someone passionate about customer service to increase client retention and promote client happiness, let us talk!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Experience
    Project Management
    Customer Engagement
    Customer Care
    Answered Ticket
    Product Knowledge
    Customer Service
    Management Skills
    Customer Relationship Management
    Customer Support
    Email Support
    Customer Service Training
  • $10 hourly

    • 4.8/5
    • (16 jobs)
    🏅 ZENDESK CERTIFIED - Omnichannel Agent 🏅 UPWORK CERTIFIED - Customer Service Skill 📧 Emails, Live Chat, Phone, Social Media & Dispute/Chargeback Support. 💼Over 15 years of experience in Digital Customer Support for intermediate businesses. 🖥️ E-commerce, Drop-Shipping, Order Processing, Zendesk, Shopify, Gorgias, PayPal etc. ★★★ Customer Support & Service ★★★ ✓ Email Ticketing System ✓ Live Chat Handeling ✓ General Admin Tasks ✓ Social Media Customer Support ✓ Handling Pre & Post Sale Queries ✓ Order Tracking / Shipment Status ✓ Cancellation, Refund, Return & Exchange Handeling ✓ Moderation of Social Media Pages ✓ Chargeback / Dispute handeling ✓ Process Training ★★★ E-commerce Platforms ★★★ ✓ Shopify ✓ Woocommerce ✓ BigCommerce ✓ Magento ★★★ CRM ★★★ ✓ Zendesk ✓ FreshDesk √ Salesforce Customer 360 ★★★ Email Platform ★★★ ✓ Zoho Mail ✓ Gmail ✓ Gorgias ✓ Gmail Suite ✓ Shopify Inbox ★★★ Dispute Support ★★★ ✓ PayPal ✓ Stripe
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Communications
    Ecommerce
    PayPal
    Gorgias
    Customer Service
    Slack
    Dropshipping
    Customer Support
    Email Communication
    Shopify
    Online Chat Support
    Phone Support
    Order Processing
    Email Support
  • $28 hourly

    • 5.0/5
    • (5 jobs)
    In today's customer driven society, timely, proactive, friendly service is necessary to enhance growth within a business. Customer loyalty is positively impacted when you employ the most qualified representative to assist your valued customers. My long-term experience as a Customer Service Representative has taught me how exceed every customer's expectations with service that sells. I have extensive experience taking inbound calls, responding to emails, and assisting customers via live chat. I am comfortable performing any role. I am a fast learner and a self-starter. I have experience working with Zendesk, FreshDesk, Shopify, Excel, Citrix, LiveChat, LiveOps, and a host of internal databases. I am confident that I would be a great fit for the team. I look forward to discussing the position with you in detail in the near future. Best regards, Jazmin Williams
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Acquisition
    Email Communication
    Citrix
    Typing
    Technical Support
    Customer Service
    Chat & Messaging Software
    Online Chat Support
    Business with 1-9 Employees
    Freshdesk
  • $16 hourly

    • 5.0/5
    • (11 jobs)
    To provide high-quality service through customer support, original SEO articles, online research skills, photography, data entry, video editing, and other related technical support. As a Customer Service Representative with 10+ years of experience, I specialize in Email Support, Live Chat, Technical Support, Inbound and Outbound Sales. I have more than 3 years work experience in Search Engine Optimization (SEO) and Search Engine Marketing (SEM). I'm familiar with WordPress and Social Media tasks such as Facebook, Twitter, Instagram, Internet Marketing and Reputation Management. My skill sets include: Customer Service: * RMAs * Refund Processing * Lead Generation * Cold emailing * Interviewing/Profiling applicants * Data management * Shipping inquiries * Technical Support * Escalation Calls Project Management: * Administrative * Proforma Invoices * Purchasing * Contract Monitoring SEO: * SEO writing * Reputation Management * Private Blog Network * White Hat SEO I love working with small and medium businesses. I take pride in being able to provide customized business solutions that helped my clients in resolving their companies' challenges, improving revenue, growing their business, and improving overall customer experience. I value integrity and good work ethics. I am fully committed to finishing my projects.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Video Conversion
    Logo Design
    Microsoft Windows Movie Maker
    Video Editing
    Shopify
    Customer Service
    Photography
    Data Entry
  • $38 hourly

    • 5.0/5
    • (123 jobs)
    I am a Top Rated software professional with 13+ years of experience in Zendesk / Freshdesk Development & customization and Email Marketing specialist. I can help you to set up and customize your zendesk/Freshdesk instance, as well as do custom integrations with other applications. 🥇 I have got the certification for Zendesk Administrator (Zendesk Certified Admin) 🥇 I have got the certification for Zendesk Application Developer (Zendesk Certified App Developer) 🥇 I hold a Master of Computer Application Degree 🥇 I am a Top Rated Freelancer on Upwork with 100% Job Success Score (JSS) 🥇 I have more than 5000 hours of work experience on Upwork. 🥇 I have more than 13 years of software development experience 🥇 I am a Zendesk and Freshdesk implementation expert with the knowledge of setting up these software platforms for more than 100 clients. 🥇 I have gained experience in setting up these softwares for many large companies and call centres with more than 60 agents and complex workflows. As a Zendesk specialist consultant, I can help you with the following: 🌟 Clean up the zendesk instance to speed up the support process. 🌟 Workflow customization (Triggers, Automations, SLA, Targets etc.) 🌟 Multi Branding setup 🌟 Helpcenter (Guide) setup, branding, and customization 🌟 Setting up, customization, and branding of Zendesk Gather (Community) 🌟 Zendesk Email Setup 🌟 Zendesk Chat Setup 🌟 Zendesk Talk setup 🌟 Zendesk Text Setup 🌟 Host mapping 🌟 Zendesk Answer Bot and messaging set up and customization 🌟 Multi-channel setup 🌟 Setting up Service Level Agreements (SLA) 🌟 Zendesk custom app development. 🌟 Zendesk API development and integration 🌟 Zendesk integration with other applications like salesforce, intercom, Twilio etc. 🌟 Reporting in zendesk insights and Good data 🌟 Reporting in zendesk Explore 🌟 Setting up and using Custom Objects in zendesk sunshine 🌟 Setting up Single Sign On (SSO) 🌟 Migrating ticket data from other applications like (Gmail, Salesforce, Helpscout, Zoho etc) to Zendesk 🌟 Zendesk sell setup and customization As a Freshdesk / Fresh service / Fresh Team development expert my skills include: 🌟 Clean up Freshdesk environment to optimize the support process 🌟 Workflow setup 🌟 Social channel integration 🌟 Email setup 🌟 SLA setup 🌟 Freshdesk Chat (Freshchat) setup 🌟 Voice setup 🌟 Canned responses setup 🌟 Customer portal (Help center) development, branding, and customization 🌟 Integration with other applications 🌟 Custom app development 🌟 Freshsales customization 🌟 Freshteam customization 🌟 Setting up and branding of employee portal in Fresh team 🌟 Data migration from other platforms to Freshdesk As an email marketing professional, I have expertise in: 🌟 Email Design and Code 🌟 Email Deliverability and Testing 🌟 Email Debugging 🌟 Email Best Practices and CAN-SPAM Compliance 🌟 Responsive​ Design 🌟 Creating forms 🌟 Landing pages and Stationaries 🌟 Social media publishing and blog posting. 🌟 Email campaign management 🌟 Importing contacts 🌟 Bulk Email Sending 🌟 Setting up automated programs. 🌟 Report Analysis( Open Rate, Click Rate ) Softwares used for Email Marketing:- 💻 Act-On 💻 MailChimp 💻 Marketo 💻 Constant Contact 💻 VerticalResponse 💻 Sharpspring 💻 Campaign Monitor 💻 Hubspot 💻 Customer.io 💻 ExactTarget (and many more!) My other skills includes: 👨‍💻 Zapier 👨‍💻 Salesforce 👨‍💻 Shopify development 👨‍💻 Shopify theme customization and branding (Shopify templates) 👨‍💻 Wordpress 👨‍💻 Woocommerce 👨‍💻 C# 👨‍💻 ASP. net 👨‍💻 API development 👨‍💻 SQL server 👨‍💻 Crystal reports 👨‍💻 SSRS 👨‍💻 Confluence 👨‍💻 Jira 👨‍💻 Liquid template language 👨‍💻 Javascript 👨‍💻 Jquery 👨‍💻 CSS 👨‍💻 Bootstrap 🛡️ Please give me a chance to invite you to your jobs. I guarantee you to provide 100% genuine work.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Freshworks CRM
    Transact-SQL
    Email Communication
    Microsoft SQL Server Reporting Services
    Node.js
    Microsoft SQL Server
    Zendesk API
    Customer Relationship Management
    .NET Framework
    API Integration
    Shopify Templates
    Freshdesk
    Email Marketing
    Shopify
  • $15 hourly

    • 4.8/5
    • (24 jobs)
    I am teacher by profession, with 14 years experience in the telecommunications industry, where I gained experience in: Logistics, Zendesk, Quality Assurance, Human Resources, Account Receivables, start ups, Trainer,customer service, data entry, debt collection, and reservations ( Delta Airlines) and 3 years in US real estate.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Administrative Support
    Multitasking
    Central Reservation Systems
    Logistics Management
    Customer Support
    Data Entry
    Order Entry
    Teaching English
    Freshdesk
    Order Processing
    Email Support
    Order Tracking
  • $15 hourly

    • 4.7/5
    • (12 jobs)
    Are you looking for someone who can take those headaches away and replace them with happy, returning customers? Well, look no further! I have been in customer service for 11 years, and I must say I understand EXACTLY how a customer's mind works. I have managed more than 20 people from office-based and remote settings and graphic design teams for an e-commerce company every step of the way. I have worn many hats in this field, with tasks such as: - answering emails and chats(Zendesk, Freshdesk, Re:Amaze, Facebook/Instagram Business Suite, Amazon Seller Central) - managing social media comments(Facebook and Instagram) - Shopify order export and fulfillment - updating product listings in Shopify - competitor product research - refunds and dispute management via Shopify, Amazon Seller Central, Stripe, Paypal and Checkout.com - Shopify chargeback and Paypal dispute resolution(90% win rate) - intercepting chargebacks via Kount fraud detection software - uploading tracking numbers - talent acquisition - onboarding - training - creating a knowledge base from scratch - mapping out and implementing action plans - employee feedback monitoring - managing online reviews from LOOX/Growave/Facebook - liaising between different departments, fulfillment centers, and suppliers to ensure seamless deliveries and resolve issues I have worked with POD, dropshipping, and niche stores -- with products ranging from general household items(home, kitchen, and garden), gadgets, beauty products, car detailing products, fashion/apparel(art-inspired clothing, swimsuits, yoga wear, winter headbands), jewelry and more. These things have also made me proficient in using project management tools such as Smartsheets and Asana, as well as other e-commerce related tools and applications, including Shopify apps, Kount Chargeback Alerts, Amazon Seller Central and G-Suite applications.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Alternative Dispute Resolution
    Freshdesk
    Administrative Support
    Email Communication
    Customer Support
    Shopify
    Order Fulfillment
    Facebook Messenger
    Zoho Desk
    Re:amaze
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
  • $15 hourly

    • 4.7/5
    • (46 jobs)
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer Service & Support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, AI training and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Intercom
    Jira
    Email Support
    Email Communication
    Online Chat Support
    Postman
    Proofreading
    Administrative Support
    Customer Support
    Payroll Accounting
  • $23 hourly

    • 3.8/5
    • (16 jobs)
    TOP RATED PLUS FREELANCER with 13200+ Hours, 100% Job success and a Top Rated Plus Badge I have extensive experience in providing top-rated customer service and customer success/account management. I aim to be the best customer success manager for your project. I have been a part of customer service and operations for over ten years and have always been the service superstar for the projects I was involved in. I am up for customer service/support, account management, chat support, email handling. My top skills are; -Excellent phone etiquettes -Strong English skills(written and verbal) -Account Management -Excellent email handling -Customer handling -Excellent customer experience manager -Extensive experience as a Customer Service/Success Manager I have been into banking operations and service delivery since the commencement of my career and it’s been 10 years since then, and a major part of my job role has been handling transactions, prevention of fraud, analysing transactional risk, prevention of duplicity by customers, seamless customer service, tracking customer identification through verified processes etc. Driving the team on a daily basis and mentoring them regarding organizational updates on processes, compliance and audit to minimize risk and identify fraudulent customers and transactions.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Customer Retention
    Complaint Management
    Email Support
    Online Chat Support
    Freshdesk
    Fraud Mitigation
    Customer Service
    Technical Support
    Fraud Detection
    Business Operations
    Account Management
    Lead Generation
    Customer Support
    Customer Engagement
  • $50 hourly

    • 5.0/5
    • (86 jobs)
    Hey there! Thanks for stopping by! I'm here to help you turbocharge your business with top-notch software implementation and customer experience management expertise. With over two decades of industry experience under my belt, I bring a wealth of knowledge and certified prowess as a Zendesk implementation expert. I've had the pleasure of working with a diverse range of businesses, from small enterprises to healthcare organizations and home service professionals. My passion lies in helping businesses like yours thrive and flourish in today's competitive landscape. As your go-to Zendesk guru, I specialize in tailoring the platform to fit your unique business needs like a glove. Whether it's configuring workflows, setting up automations, or generating insightful reports, I've got you covered. With my help, you'll enjoy seamless integration, stellar customer interactions, and streamlined operations. But that's not all! My expertise extends beyond Zendesk. I'm well-versed in other software solutions like Zendesk Sell, Housecall Pro, Simple Practice, Bitrix24, HighLevel, and more. Need a hand with customer experience management? Consider it done! From developing killer support strategies to training your teams for excellence, I've got the skills to elevate your customer service game. My secret sauce? Exceptional management skills. I pride myself on my ability to nip issues in the bud and keep customer satisfaction levels soaring. By implementing smooth processes and fostering open communication, I'll help you keep those customer escalations at bay and boost retention rates. Let's not forget about knowledge management. With tools like Guide, Trainual, and Whale.io in my toolkit, I can create rock-solid knowledge bases that empower your customers and support teams alike. Say goodbye to long wait times and hello to lightning-fast issue resolution and self-service capabilities. Bottom line: I'm pumped to partner with you on your journey to success. Whether you've got a burning question or a full-blown project in mind, I'm all ears. Let's chat and see how we can make magic happen for your business. Hit me up anytime!
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Project Management Software
    Knowledge Management
    Business Operations
    Training Design
    Software Configuration Management
    System Configuration
    Ticketing System
    Customer Relationship Management
    Process Improvement
    Customer Service
    Management Skills
    Helpdesk
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    I've worked as a technical support representative for Microsoft. My responsibilities were to assist customers with troubleshooting any windows operating system which also involves remote assistance for complex concerns/issues. The skills I've acquired in the past includes multitasking, efficiency and problem solving. I'm a fast learner and quickly deliver resolutions without risking the quality of my work. While working for Microsoft, I was able to be one of the top performers who can provide world-class customer service experience. Received numerous awards and commendation for maintaining quality and being consistent with my performance. I've always enjoyed being part of the team and working with different people who are driven, focused, and have the passion for the field they work in.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Blog Content
    Content Writing
    Article Writing
    Customer Service
    Customer Support
    Facebook
    Online Chat Support
    Freshdesk
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    Having over 5 years experience in Data Entry and call handling. I am personable, accurate and understand my customer needs while striving to give the the best experience possible and go the extra mile for them. My qualifications include my experience and a solid background in customer relations and admin support. My positive can do attitude and the stamina to back it all up. I will bring positive energy to any position given to me. I'm motivated and always striving for continuous learning. I adhere to structure very well within any company. I believe my knowledge and skills and abilities make me fit for any position. I'm a go getter and never give.
    vsuc_fltilesrefresh_TrophyIcon Zendesk
    Corporate Social Responsibility
    Salesforce
    Microsoft PowerPoint
    Slack
    Spreadsheet Software
    Email Communication
    Data Entry
    Microsoft Excel
    Microsoft Word
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

How to Hire Top Zendesk Specialists

How to hire Zendesk specialists

Zendesk specialists can help you track customer issues and foster better relationships with your customers.

So how do you hire Zendesk specialists? What follows are some tips for finding top Zendesk specialists on Upwork.

How to shortlist Zendesk professionals

As you’re browsing available Zendesk consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Industry fit. You want a Zendesk specialist who understands your industry so they can troubleshoot problems your customers may encounter.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., integrating Zendesk with a Shopify store).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular Zendesk specialist.

How to write an effective Zendesk job post

With a clear picture of your ideal Zendesk specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective Zendesk job post should include:

  • Scope of work: From issue tracking to customer support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries, collaboration tools, or technologies, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to provide quality customer service to your customers? Log in and post your Zendesk job on Upwork today.

ZENDESK SPECIALISTS FAQ

What is Zendesk?

Zendesk is an all-in-one customer service platform that covers everything from processing support tickets to customer relationship management (CRM).

Here’s a quick overview of the skills you should look for in Zendesk professionals:

  • Zendesk
  • Customer service and support
  • Communication skills (e.g., email, phone, chat)
  • Other CRM tools such as HubSpot CRM

Why hire Zendesk specialists?

The trick to finding top Zendesk specialists is to identify your needs. Is your goal to find someone to manage customer support tickets, track issues, and troubleshoot problems? Will you also require some IT expertise to offer technical support for a software product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

How much does it cost to hire a Zendesk specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced Zendesk specialist may command higher fees but also work faster, have more specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their Zendesk services more competitively.

Which one is right for you will depend on the specifics of your project.

Read more
View less
Schedule a call

Looking to hire for long-term or full-time assignments? See how Full-time hiring on Upwork simplifies the process.